Waste of Time
This company is a waste of time, I dealt with Branislav who tells you one thing and does another, he will only respond to emails when it suits him to do so!
February 20, 2025
Unprompted review
JO
John
United Kingdom
Reviews
Review of DS Gas Connection LTD
Review of Hillswashinglines
Waste of Time
I have ordered plenty items from this company over the years without any issues then recently they sent me an item which I never even ordered in the first place then when I told them it was not fit for purpose and requested it to be collected they refunded my account minus the collection fee!
Complete waste of time this lot and we definitely will never be dealing with them again!
September 28, 2023
Unprompted review
Review of Hillswashinglines
Terrible Customer Service
Re order #9928
I have been sent an incorrect product which I am not happy with and do not require, I need it collected from my address and a full refund to my account asap please!
September 19, 2023
Unprompted review
Review of DFS Furniture
RE Terrible Customer Service
RE: [DFS] Re: DFS Order Reference: T6ZDBC8MH
A DFS service manager sent us a text on the morning of the day he was meant to arrive to fix our recliner to say he is unwell today!
Therefore why can the service manager not come to our address today, Thursday or Friday this week as the recliner is not usable and it definitely must be fixed this week!
We have now cancelled the direct debit in favour of V12 Retail Finance and this will not be reinstated until the matter has been satisfactorily resolved!
Indeed if the recliner is not repaired by the end of this week then we require a full refund from DFS and the recliner must be removed from our premises, we will charge DFS storage for each and every after Friday this week that the recliner remains on our premises!
September 20, 2023
Unprompted review
Reply from DFS Furniture
Good Afternoon John,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received.
After looking into the order we really appreciate your frustrations and please accept our sincerest apologies that the service visit did not go ahead as scheduled due to unforeseen circumstances. Due to the nature of the complaint this has already been escalated internally to the relevant manager, they'll be in touch to discuss this with you shortly.
We will aim to bring this to a mutual resolution and apologies again for any inconvenience this may have caused.
Kind Regards,
Lia P
DFS Central Customer Support