United Kingdom
Review of SilkFred
Poor response on refund
I received confirmation they have received my returned items on 15th Jan and would be refunded within 14 days. £100 owing.
17 working days later still no refund.
Reply from SilkFred
I am so sorry for the delay here! I can confirm your refunds were processed yesterday, thank you for your patience- Faye
Review of Stradivarius
13th Jan 25
Further update after arguing with the chat robot i asked for the CEO email and was put through to a human who was very helpful and refunded me. It's just a shame you have to argue with a robot to get help from a human.
Ordered a bag in December. I received a text from Evri saying delivery couldn't be made and to contact stradavarious. Evri won't provide any further updates and stradavaeious have not responded to any emails, can't find a phone number that works. Total shambles of a business. Will NEVER use them again.
Reply from Stradivarius
Hello Claire,
Thank you for sharing your experience. We look forward to receiving more details about what happened so that we can continue the conversation and find a solution. Thank you and best regards,
Review of One4all Gift Cards UK
I absolutely hate these cards. When I've used them at the check out they don't always work and they are a nightmare to use on line. They dont register properly and ifyou are at the checkout, already you are not then likely to try calling the customer service number.
Just give someone the money!
Reply from One4all Gift Cards UK
Hi Claire, As you are having difficulties with the use of your gift card please do not hesitate to get in touch with our Customer Service team. You can reach us by email at help@one4all.com or by calling 03700 84 4444 and they can assist you
Review of Hillswashinglines
I purchased a retractable washing line and the post fastener as it wasn't clear the washing line came withbthe hook to connect it. When I returned the post fastener I was quoted £20 to collectbthe £24.99 item. I chose to return myself as this was cheaper £8.99 registered post and the charged me £5 anyway for returning the unused item to stock. Very good product but not impressed by the lack of transparency on returns. Would jot recommend as there are alternatives out there hopefully with a better service.
