The variety is good. Check sizes on everything because they tend to run small for the most part. Customer service is average. DO NOT sign up for marketing emails unless you want ten emails a day. It t... See more
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Fanatics isn't just our name. It's who we are—loyal, passionate fans, dedicated to our favorite teams and to the sports we love. That's why we're honored to be able to offer fans the world's largest collection of official sports apparel from all the leagues, teams and players you love. We feature a wide selection of gear from every league, including NFL, MLB, NBA, NHL, and NCAA merchandise, which allows us to serve fans of football, baseball, hockey, basketball, lacrosse, soccer, golf, and everything else that gets your heart pumping. At Fanatics, we're more than just a sport store, we're fans who have been there through the biggest upsets and the most epic moments, and we cherish the opportunity to help create unforgettable memories. From the college football championship and Super Bowl all the way through the spring and summer time, celebrate your pride and passion with the latest sports merchandise that'll have you wearing your heart on your sleeve. Get your yard ready for Spring with lawn and garden merchandise for sports teams in every league. Celebrate Summer by the water, with official swimwear and beach merchandise for all your favorite sports teams. When Fall returns, fend off the falling temperatures with a team Fire Pit, and stay warm by the fire during all your tailgating festivities. Show your team pride indoors during the Winter months with a variety of home and office décor for teams in the NFL, MLB, NBA, NHL, MLS, College sports leagues, and other major leagues. Be ready when you head out to your favorite outdoor activity with a backpack cooler for your team. Find the best team-inspired gifts at Fanatics.com for every occasion. Funko POP! dolls are lighting up the toy industry for sports fans, and Fanatics is your source for Sports Funko Pop Dolls for all of the most notable athletes in sports!
8100 Nations Way, 32256, Jacksonville, United States
Replied to 94% of negative reviews
Typically replies within 1 week
Ordered a few NMU Men's XL sweatshirts.
They say XL- but they are like Small.
How stupid is this company???
All my orders through Fanatics have always arrived quickly, and exactly as described.
Have never had an issue!! Thank you.
Janice Grubbs
Got A lot better but watch list still can't use right. That's all though. Great Website And App Auction , Vault. I Am Going With Vault. Great To Buy & Sell Graded Cards On.
Always did receive what I purchased and in a great timely manner
This company has given me the run around for a product I bought 3 weeks ago and has still not received. First they said they would refund me, then they said I had to call the courier to find my order (their job) and finally they said a customer support group would be reaching out to me. Each customer service rep gives me different information every time I speak to them. Completely unorganized/dysfunctional support. *UPDATE* directly after my last call/complaint I received an email saying the product was delivered (which was not true). Nothing was delivered. Waiting on my refund.
Reply from Fanatics
I made an order for two items which were discounted down to $30, then after paying (sure maybe I could have noticed the price changed back) but it jumped back up to $50. Then I also had paid for 2 day shipping and after two business days, nothing had even been processed. So I contacted them to cancel the order as it now wouldn't even arrive before my trip to seattle as promised. I was told they actually place the order through a third party system and there is nothing they can do. Tough luck you are stuck with overpriced items in not the time you were promised them by for an extra fee. Like WTF, I didn't know there was a third party, I didn't hire them, you did! The service agent was awful and unhelpful from the start. Can't stand how terrible customer service has become. What happened to our world? Fanatics suck, their quality of their own goods is awful, their customer service is awful, their style is awful. Sports merch would be a much better place without them.
I ordered a hat on October 6th and was told it would ship by the 13th but it didn't shp so asked customer service when it was going to ship and now they are saying it's not shipping until the 22nd
Now I am trying to get the order canceled and that is just another uphill battle
This company truly sucks
Reply from Fanatics
The variety is good. Check sizes on everything because they tend to run small for the most part. Customer service is average. DO NOT sign up for marketing emails unless you want ten emails a day. It takes a week before they stop, only per request. I had to contact customer service about it because it was getting way out of hand! Returns seem a little more difficult than most retailers.
Reply from Fanatics
brought a jacket, within 2 hours price changed tried to readjust price since it was still being processed they said couldn't do it, so I brought 2 and was going to return higher price, returned jacket they charged $9.99 shipping fee, original shipping was $4.99, took off discount code and charged tax which came to $14.98, on a jacket I never opened the packaged. deceptive return policy.
Reply from Fanatics
Ordered a shirt for my dad's 92nd birthday, with three weeks to spare. After two and a half weeks, they claimed it had been shipped; UPS said it hadn't. Guess who lied?
This is what happens when sleazy private equity firms run a company. Don't waste your money or your time with these clowns.
Reply from Fanatics
I ordered a jersey on 10/3. I received an email today refunding my money and telling me the purchase was not in stock.
Why did they allow me to purchase an out of stock item? Why did it take them 9 days to realize this?
Truly unacceptable customer service.
Reply from Fanatics
Easy to order and on time delivery trust in fanatics let’s go
I love shopping with fanatics best place to get all your sports gear under one roof , with the best prices certainly makes you feel like you're not being ripped off for what you want highly recommend it
Was told by a customer service rep that promo codes can’t be used on authentic items they can only be used on counterfeit items that they sell terrible customer service would recommend you stay far far away from fanatics you will regret buying from them
Reply from Fanatics
If I could give them minus 1mil, I would but its the worst app ever. World urge everybody to quit this app and find better things to do with their lives
Reply from Fanatics
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