KICKS CREW Reviews 27,924

TrustScore 4 out of 5

4.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the fast delivery service and the high quality of the products. Consumers are also satisfied with the prices offered. Many customers highlight that the products they purchased matched the description and their expectations. People express positive opinions on product quality and value for money. However, opinions on the order process are mixed, with some consumers reporting issues. Despite this, the business is commended for its efficient service and quick actions to resolve problems.

Based on these reviews

Rated 4 out of 5 stars
Verified

The shoes arrived in the window that was communicated and were brand new in excellent condition. The only drawback. None of the information communicated that the shoe was an EP model. It was made for... See more

Rated 4 out of 5 stars
Verified

Great prices, fast delivery, communications are awesome. Just annoys me that I cannot purchase more than one item at a time. My son wants basically all his clothes/shoes from here and I have to purc... See more

Rated 4 out of 5 stars
Verified

Once I paced my order, not even a week passed before the shoes came. Which was a bit unfortunate, as I was hoping to surprise my boyfriend with the shoes, and buy them within the 7 days return poli... See more

Rated 4 out of 5 stars
Verified

Prompt delivery, product is what is advertised to be and what is shown on their website. Second order and will keep on ordering, for sure.

Rated 5 out of 5 stars
Verified

Been wanting this shoe for awhile. Didn't know anything about kicks crew tell upon purchase. Was excited about the site being legit and price on these that seemed reasonable. Will buy from kickscre... See more

Rated 5 out of 5 stars

Would definitely use again. Originally panicked after placing an order and reading the reviews but I was pleasantly surprised. Customer service responded within 2 days of me contacting, my item arri... See more

Rated 5 out of 5 stars
Verified

great product quality… got my crazy picky child’s *favorite* hoodie here. and she has like 40 hoodies honestly so that’s saying a LOT. so worth the shipping fee because does it matter whether it’s the... See more

Rated 2 out of 5 stars

Now I can clearly and honestly say what is my opinion. I bought there 2 pairs of Nike shocks tl back I think couple of years. In total I have 7 pairs shocks in different patterns however only those 2... See more

Company replied

Rated 5 out of 5 stars
Verified

In full transparency I was not initially impressed with the delay of shipping and notification, but the time from ship to received made up for it. My product was exactly as it should be and that it mo... See more

Rated 2 out of 5 stars

Ordered trainers on 22nd September and haven’t had any updates since. On the app it says “awaiting shipment” and has said that for the past few days. Emailed the customer team 3 days ago and still had... See more

Company replied

Rated 5 out of 5 stars
Verified

Was skeptical at first because the delivery date they gave was not accurate, and product didn't arrive on that date. But after reaching out they were responsive and got it fixed and I received my shoe... See more

Rated 3 out of 5 stars
Verified

Happy with being able to find the shoes I really wanted. Somewhat lengthy delivery time line was a bit frustrating. Disappointed in how faded the product came in. I have the exact same pair and there... See more

Company replied

Rated 5 out of 5 stars
Verified

Just Hong Kong internal transport to my place, need HK$110 transport fee? What the hell, if i bought from other shop, almost of them no need transport fee, even SF Express only 30-40 bucks, what a... See more

Company replied

Rated 3 out of 5 stars
Verified

Shipping time was great and the shoes were in perfect condition but the box was messed up from shipping. It was in a oversized box with one layer of tiny bubble wrap. As much as I paid I was expecting... See more

Company replied

Rated 5 out of 5 stars
Verified

Can’t complain, great deal, great quality, fast delivery (maybe because I am in Long Island). Either way, really happy with this purchase

Rated 5 out of 5 stars
Verified

I saw a lot of bad reviews on reddit for this website, but since the shoes were significantly cheaper than any other website, I figured I'd try to place the order anyway and see what happened. I'm not... See more

Rated 5 out of 5 stars
Verified

I honestly had never heard about Kicks Crew, and was super worried about Tariffs being added (thanks to the orange clown and his idiotic possè) with the shoes being shipped from South Korea!!! But th... See more

Rated 5 out of 5 stars
Verified

Easy to order, products were authentic as verified by kickscrew. Updates were provided at each stage prior to delivery

Rated 3 out of 5 stars
Verified

The shipping fee is to much to ask, (Internationally plus local) I'd rather buy directly from their web site because its free shipping, you cannot even order same product at once, example, you cannot... See more

Company replied

Rated 3 out of 5 stars

Dont say where they shipping from and then orders take 3-4 weeks because its coming from Hong Kong. Wont order from them again, doesnt even say where they are based. Reply: your esrimated delivery... See more

Company replied

Rated 5 out of 5 stars
Verified

The shipping was super fast..I paid$35.. which I believe is very expensive compared to other online stores.. I got the product 2 Days later.. good job

Rated 5 out of 5 stars

First I did not received my ordered shoes but when contacted with kick crew they really gave me genuine answer of not receiving shoes on time and took a quick action and I received shoes so quickly af... See more

Rated 5 out of 5 stars
Verified

This was our first time ordering from Kicks Crew and everything was fantastic! We received the shoes even quicker than we expected. We will definitely be returning next time we need shoes!

Rated 5 out of 5 stars
Verified

The prices were significantly better than the other options out there for what I was looking for! And shipping was quick! Much appreciated!

Rated 5 out of 5 stars
Verified

Kicks crew ! Bomb! Very excited to become a customer all tho I thought the shipping was kinda high I now understand why because the deliver fast and great quality !

Rated 3 out of 5 stars
Verified

The delivery was awful. I thought my shoes were stolen. Your company wrote the address as a state and city! Then for the number address did the same. So my package had to be picked up from the carrier... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything went smooth. They had exactly what I was looking for and I was nervous at first having never used kicks crew before. But everything was legit. I got my shoes through UPS exactly when I was... See more

Rated 5 out of 5 stars
Verified

I ordered sneakers they arrived almost on time, but the chest was stuck on one day, and that was because it was the weekend. The sneakers are original. I recommend them to everyone. The crew are super... See more

Rated 5 out of 5 stars
Verified

I received my order in more than a reasonable amount of time. Shoes look great, no noticeable defects. Can’t complain.

Rated 5 out of 5 stars
Verified

Was disappointed because he didn’t get it for his birthday but he got it before his trip ends.

Rated 4 out of 5 stars
Verified

Sneaker did not fit so I requested a return which was dealt with efficiently.

Rated 5 out of 5 stars
Verified

Fash shipping and excellent quality product. Box was in perfect condition as well. 10/10

Rated 5 out of 5 stars
Verified

From order to delivery my expectation were met. Product is as shown... reliable

Rated 3 out of 5 stars
Verified

Hello: I used to be able to ship to Hong Kong, but now I can't. I chose to ship to the United States. The shipping cost has increased by at least double. I hope your address settings will... See more

Company replied

Rated 5 out of 5 stars
Verified

Very efficient and timely shipping! Large variety of products to choose from

Rated 5 out of 5 stars
Verified

My experience was great got my shoes pretty fast and nice price,

Rated 5 out of 5 stars
Verified

My order was delivered within a 5 days and I’m happy with my purchase

Rated 5 out of 5 stars
Verified

Love the sweatshirt. Fits perfect,fast delivery.Will definitely order again

Rated 4 out of 5 stars
Verified

Hello KicksCrew team. I hope you are all well. My package came really fast and it was not damaged. Will be buying again.

Rated 5 out of 5 stars
Verified

Fast delivery! Great quality! My son loves his shoes!

Rated 5 out of 5 stars
Verified

Fast delivery via DHL, item as per listing, no unpleasant surprises. Recommended

Rated 5 out of 5 stars
Verified

They came in fast. Unexpected them to come in this fast and sin liked them !!

Rated 5 out of 5 stars
Verified

Shoes look nice. Great packaging. Very fast delivery. Overall positive experience.

Rated 5 out of 5 stars
Verified

Its sometimes difficult to trust online sites when making purchases especially ones without a store. Kicks crew is NOT one of them. Totally trusted and definitely genuine products. I ordered my AR2... See more

Rated 5 out of 5 stars
Verified

Very efficient service! The shoes arrived earlier than expected, which made my son incredibly happy. He absolutely loved them and was thrilled to wear them to his first basketball training session in... See more

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Company details

  1. #46 of 70 best companies in Shoe Store
  2. #78 of 110 best companies in Online Marketplace
  3. #19 of 30 best companies in Sportswear Store
  4. #4 of 14 best companies in Streetwear Store

About KICKS CREW

Written by the company

KICKS CREW Banner

KICKS CREW is a digital community and marketplace for authentic sneakers and style.

Launched in January 2021, KICKS CREW is the world's most trusted global platform for sneakers and apparel, built on the belief in uniting communities worldwide. Unlike other marketplaces that facilitate individual sellers, KICKS CREW partners with only verified retailers and brands globally to ensure authenticity at the source.

With a fast-growing global audience reaching millions, KICKS CREW has partnered with the most significant sporting brands and professional athletes globally for direct product launches.

Joining Damian Lillard, Kyrie Irving became the latest professional athlete to invest in KICKS CREW in December 2023.

How It Works

KICKS CREW operates by connecting shoppers with authorized retailers and renowned brands worldwide. This global network allows the platform to source shoes at competitive prices, offering customers a steady stream of new arrivals and a wide range of rare and hard-to-find sneakers.

After an order is placed, a bespoke number is assigned to each retailer source. During the authentication process, our CREW tags each pair of sneakers with our signature RFID zip tie.

The RFID tags enable customers to check all info regarding the purchased item, including purchase date, price model, sizing, and more. We are also able to trace every step and look back on every pair to the retailer they came from.

Authenticity Guaranteed

KICKS CREW Authenticity

KICKS CREW guarantees all items sold are 100% authentic. All items sold online are from authorized retailers and brands.

KICKS CREW makes sure each item comes in excellent condition. Each item is brand new and never worn.

Read more on KICKS CREW.

Our Community

KICKS CREW Community

"I’m excited to partner and invest in KICKS CREW’s vision to empower a new generation of independent consumers and thinkers. Having a place where all of our support systems can land and also doing it where they have the freedom to create as well. The most powerful thing that you can do is unite with them. It could be a racial difference, it could be a religious difference, but I think unification and going in there with the right energy matters.”
- Kyrie Irving, Chief Community Officer & Investor

“My career was built on forming that community of people that appreciate and respect what I do and how I do it. My role at KICKS CREW is being a part of creating that type of community, and then just growing it from there.”
- Damian Lillard, Investor


Contact info

4.0

Great

TrustScore 4 out of 5

28K reviews

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Replied to 97% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

I received fake shoes

I received the product and it is not authentic. I am very disappointed. I thought this was a legitimate company.

October 14, 2025
KICKS CREW logo

Reply from KICKS CREW

Hi John,

Thank you for sharing your feedback with us. We’re truly sorry to hear about your concerns regarding the authenticity of the shoes you received - this is not the experience that we strive to provide.

At KICKS CREW, we partner only with official brand retailers to ensure that every product we offer is 100% authentic. We take any reports of potential issues very seriously and would like to look into this further to make sure you feel confident and satisfied with your purchase.

Our team has reached out to you via email to follow up on your order and address your concerns in detail. When you have a moment, please reply to that message so we can assist you as quickly as possible.

We truly appreciate your patience and cooperation and look forward to resolving this for you soon.

Rated 5 out of 5 stars
Verified

Surprisingly my order came super fast…

Surprisingly my order came super fast Less than a week I was a bit overcharged and didn’t read the reviews untill after my order was completed so I was skeptical but I have to say Kickscrew came thru!

October 14, 2025
Rated 1 out of 5 stars
Verified

Shoes don’t fit

Shoes don’t fit - to small for size 13. Last pair I purchased was fine. Now I have to return and eat your restocking fee and shipping cost for your substandard pair of shoes.

October 14, 2025
Rated 1 out of 5 stars

Ordered trainers to N.Ireland

Ordered trainers to N.Ireland, Ups was to deliver never attempted delivery, was returned to kickscrew and they held my £167.00 plus recieved runners and claim from ups. Very disappointmented. Be careful purchasing from this company

October 14, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Awesome

The item I ordered was on time and delivered when it was supposed to be delivered.

October 14, 2025
Rated 1 out of 5 stars

absolutely ridiculous

absolutely ridiculous. i use the app ‘Shop’ to track parcels and never got an update with the shoes i ordered, sent a ton of emails asking when my order will be shipped and no help what so ever. i ordered these on the 29th september and it’s now 14th october, which is over 2 weeks when i got told it was 7-10 days. just checked the shop app to check if maybe it had been shipped yet and my order is now refunded? didn’t even get an email to say my order has been refunded. my order still hasn’t been refunded. terrible service.

October 14, 2025
Unprompted review

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