Patrick Sullivan

I made an order for two items which were discounted down to $30, then after paying (sure maybe I could have noticed the price changed back) but it jumped back up to $50. Then I also had paid for 2 day shipping and after two business days, nothing had even been processed. So I contacted them to cancel the order as it now wouldn't even arrive before my trip to seattle as promised. I was told they actually place the order through a third party system and there is nothing they can do. Tough luck you are stuck with overpriced items in not the time you were promised them by for an extra fee. Like WTF, I didn't know there was a third party, I didn't hire them, you did! The service agent was awful and unhelpful from the start. Can't stand how terrible customer service has become. What happened to our world? Fanatics suck, their quality of their own goods is awful, their customer service is awful, their style is awful. Sports merch would be a much better place without them.

I ordered two pairs of boots for approximately $550 CAD. I am fine paying more for things when hopefully the quality is high, and they happen to be headquartered nearby in the Pacific Northwest. However, what I was not prepared for, was after already paying $70 for shipping, I was then slapped with over $250 in duties to bring them to Canada. If you use the Canadian governemnt estimated duties, this does not match. Then when I asked all companies involved, they all blamed the other. and no one could provide an actual invoice from the government of Canada. Worst of all was Danner's customer service who took no responsibility (despite them arranging the shipping) and refused to ger me an answer, get any proof or take any responsibility. This is not the service I expect when I pay top dollar for a product. I could not recommend this company less.