Abysmal customer service
This company has given me the run around for a product I bought 3 weeks ago and has still not received. First they said they would refund me, then they said I had to call the courier to find my order (their job) and finally they said a customer support group would be reaching out to me. Each customer service rep gives me different information every time I speak to them. Completely unorganized/dysfunctional support. *UPDATE* directly after my last call/complaint I received an email saying the product was delivered (which was not true). Nothing was delivered. Waiting on my refund.
Reply from Fanatics
Good evening, Craig, I am sorry to hear that your order was not delivered, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
