SA

Samuel

United States

Reviews

Review of Fanatics

Rated 5 out of 5 stars

Minor damage to the product with some…

Update: Fanatics reached out due to my prior review and offered to replace the damages product. Their commitment to making this right was very admirable and I am very happy with the result.

Original review
Minor damage to the product with some threads that were loose. Item was allegedly ineligible for an exchange/refund. Otherwise, product looked good and was comfortable

January 30, 2025

Reply from Fanatics

Hi Samuel, I appreciate you taking the time to share your feedback. We understand your disappointment with the damage to the item. We strive to provide high-quality products and a seamless customer experience. I sincerely apologize that this happened and that you were unable to get the support you required when you reached out to us for assistance. I will be contacting you shortly to discuss this issue with you. Sincerely, Stacy

Review of Rail Europe

Rated 1 out of 5 stars

Ticket times purchased did not match…

Ticket times purchased did not match actual schedules or train numbers. Due to this, we missed the first train on our 3 train schedule resulting in a loss of $150

January 30, 2023

Reply from Rail Europe

Hello Samuel,

Thank you for sharing your feedback.

I would like to inform you that the ticket issued for your journey is by the rail carrier and as I have checked the ticket, it is for the train you had booked. It looks like the departure time for the train may have changed last minute by the rail carrier and this is normally updated on the departure board at the train station.

I see you had contacted us for the refund and we have guided you with claiming with the carrier for your journey.

For any other queries, you can contact our team via the below link:
https://www.raileurope.com/en-gb/contact/new

Regards,
Ankit,
Rail Europe.