United States
Review of Fanatics
I ordered a jersey on 10/3. I received an email today refunding my money and telling me the purchase was not in stock.
Why did they allow me to purchase an out of stock item? Why did it take them 9 days to realize this?
Truly unacceptable customer service.
Reply from Fanatics
Hi, Mike. Thank you for your feedback. We have reached out via email to assist further. We look forward to speaking with you. Thank you, Jordan.
Review of Bellroy
I ordered a new phone case on 8/28. I was told it would arrive on 9/5. On 9/10 I emailed support asking where my product was. They told me that they did not have the product and would refund my purchase.
If I didn't reach out would they have ever refunded me? Note that this is the second time this has happened and will be the last time I interact with this brand.
Reply from Bellroy
Hi Mike,
We are sorry to have gotten it wrong twice! For confirmation, your order was refunded in error, as your item was a Pre-Order. A senior CS agent has now responded to your recent email with a resolution.
Review of The Card Vault
The product was delayed a week and getting ahold of support was a bit difficult, but once I connected with the support team they were very communicative and pleasant. If timing isn't a product in the future I will definitely rely on Cars Vault again.
Review of Game Nerdz
Products were as-marked, shipped quickly, and communicated clearly through-out the ordering/fulfillment process
