From the 1st phone call, to the gentleman who attended the property. A1. Highly recommend. Robert and the company so easy to deal with. Everything straight forward. Great communication. The follo... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
Quick and efficient. Appreciated the very thorough report we received and gave us comfort during our house purchase. Cian kept me informed through the whole process and let me know when I'd get the re... See more
Company replied
Verified
Paid up front easily online. Was contacted within two days and an appointment was made. On the day in question they arrived within the time frame given and quickly and efficiently went around the prop... See more
Verified
Very good service from start to finish. Contacted us straight away from email enquiry. Quote given instantly. Contact from engineer Carrying out report was fast and got booked in quick. Very effic... See more
Applied for a commercial property epc Which was very steep in price than I thought . Had to pay because everywhere else was much the same ! Was hard to get hold of them after paying ,to find out wh... See more
Company replied
Verified
First person let us down twice, the company itself were helpful though in organising another assessor. The one that did eventually come (over a week later) was so miserable and rude I’ve never met... See more
Verified
Easy to book an appointment online for my new EPC rating assessment, with price quoted upfront. Assessor arrived on time and assessment completed pretty quickly. New EPC certificate issued the followi... See more
Very pleased. I had my gas and electric checked at our flat. They visited within a couple of days and I got my certificates shortly after.
Company replied
Verified
I used this company to arrange two EPC’s and an electrical certificate. They put you in touch with sub contractors who then conduct the work. It was easy to arrange however I did miss one appointment... See more
Company replied
I booked an EPC renewal with these guys as they were on par for pricing compared to others that I looked at. The whole process though was seamless and simple, from booking the job to meeting the... See more
Verified
Phoned to book an appointment for my EPC certificate and was pleasantly surprised they could do it the next day The guy who done my inspection was first class telling me when he had left his previ... See more
Verified
Excellent service for EPC certificate. Easy process, kept fully informed. Appointment booked in quickly (within a few days) and attended the exact time they were scheduled to visit (within a week). Hi... See more
Verified
Quick, easy and efficient. Completed online form, phone call the next working day, booked the appointment for a few days time, was given a time slot and then a text message to confirm the time window... See more
Verified
Although the money was taken straight away when booking the EPC I did not receive an email confirming I had paid and that The assessor would contact me. It took a further 4 working days before contac... See more
Verified
Very friendly and efficient service. The checks took around 3/4 of an hour and my previous hard work gained a good result for a 1750 cottage! Well pleased. After my initial booking online I was contac... See more
Verified
All fine except was not warned of official document of completion that I needed with regards to an attic extension done in 2003 . Was told I had 1 day to find it - very stressful. Was. It advised the... See more
Verified
Absolutely fantastic good communication very polite I had a man called Peter come to my home. Very professional it’s nice to have the person you’re in contact with on the phone be the same person that... See more
Verified
They did for me 6 flats are diffience address in Peckham and Lewisham London . They done 6 EPC excilent with tenants appointments .After that they gave me 6 Certificates . Landlord just stay at home l... See more
Super easy to book the appointment. Really prompt reply, the electrician was on time and issued the report very quickly. There was remedial work to be done in a short period of time and this was book... See more
Verified
We booked our EPC,service was really good and quick,really helpful staff. Assessor dropped me messages before coming and he was on time and did his job really good and quick.We recieved our certificat... See more
Verified
Easy to book and arrange via email with prompt confirmation time and date. Kevin arrived slightly late due to roadworks (not his fault) was polite and efficient in carrying out the inspection. Would f... See more
Verified
Straightforward appointment arrangements on time and got on with the job. No fuss brought own step ladders and got round the property seamlessly. Knew where everything like water tanks and loft ac... See more
Verified
The response to my enquiry was quick, but I wasn’t hassled. When I was ready to go ahead I paid via the link, got a quick confirmation saying that a local agent would be in touch within 24hrs. He was... See more
Verified
Contacted me within a few days of ordering and made appointment for two weeks (well it was Christmas). Assessor called evening before and turned up when he said he would. Assessor was friendly and... See more
Verified
Excellent service all round, and I can highly recommend this company - a shame so many others. Prompt replies to any questions I had, prior to signing up. Clear & informative emails confirming wh... See more
Verified
It was very easy to request a free quote online. They were quick to respond. Once I had made the payment, an assessor contacted me and arranged an appointment. Even though I had to cancel and reschedu... See more
Verified
Luke did the EPC for our rental property and he kindly came within the two hour window that our tenant specified, as both he and his partner work shifts. Received the certificate by email later that... See more
Verified
Surveyor was very pleasant and competent, report didn’t arrive quite a quickly as hoped but not too bad. Not really sure why commercial EPC was more than double the cost of residential one for the sa... See more
Company replied
Verified
I needed an EPC as we were selling my late father's property. The estate agent gave me a link and shortly after the company got in touch to say a representative would be in touch within 24 hours.A fe... See more
Verified
As I don't live at the property to be assessed, the Assessor suggested he ring me 30 minutes before arrival. That was welcome but he forgot & I waited all afternoon for the call. The actual assessment... See more
Verified
Dave arrived promptly and got to work with great efficiency. He didn't interfere with our routine but kept us informed about his actions. We would recommend this organisation whole heartedly.
Verified
Paul, the surveyor was a very personable and knowledgeable guy He was really engaging asking about the age of the property and what improvements had been carried out The online booking syste... See more
Verified
Got an appointment within the week. The gentleman booked a time that was suitable for me. Very polite. The gentleman that did the inspection was very informative, explained everything we didn't under... See more
Verified
We are working towards selling our current property in the near future and thought it best to obtain an Energy Performance Certificate ahead of this move. I can recommend energyperformancecertificates... See more
Verified
Energy performance co is a brilliant company.From the initial enquiry to the energy inspection it was professional and straightforward. Communicating with them and stating our requirements was all... See more
Verified
I rang on the Monday to enquire about an energy performance certificate. I knew very little about them as I have never moved house. A representative came on Friday and i had the results by the followi... See more
Verified
They were incredible responsive in providing a quote, scheduling appointments for an EICR and gas safety check and sending over the reports. I think the whole thing was turned around within a week. Wo... See more
Efficient, quick, and extremely easy. From the online booking and chat to the payment, calls for booking time slot, to the inspection and certificate delivery on the same day. Most of all, it was less... See more
Verified
Diny was absoulty great! The service was amazing and his professionalism was beyond 100%. I wish I could give him 100 stars because he deserves it! He was so polite and understanding and even though y... See more
Verified
A great service from start to finish. It was easy to order what was required, and once payment was made, I received a call the same day to organise a date for the inspection. The inspector was on time... See more
Verified
Was a fixed price which was great but didn't get it done as quickly as promised and advertised so that let them down immensely. We had to chase twice as engineer had forgot to book and get job done so... See more
Company replied
Verified
Thankyou for everything being straightforward and professional. Hamza was very good at keeping me informed and he arrived for the appointment early, very pleasant, and covered everything. My certifica... See more
Company replied
Verified
The visit was on time, and the survey was conducted thoroughly and without disruption to family routines. Once familiar with the layout, Gavin just got on with what he had to do. We received the certi... See more
Verified
Generally I though the service was good. Turned up on time was friendly. Unfortunately there are some errors on my EPC which I can see. Also it would be good if they could send a copy of the EPC cert... See more
Verified
Efficient to book, fair price, quick report, and friendly person 👍
Company replied
*I would like to note that the person who came to do my EPC was absolutely fantastic, bang on time, super friendly and had my EPC back the same day.* However my experience with energyperformanc... See more
Booking was easy, but I had to call a few times back and forth which was stressful until I spoke to Charles. He was absolutely fantastic and took full responsibility to follow everything through, as... See more
Verified
Getting the EPC done was quick and hassle-free. The assessor came on time, spent about an hour at the property, and we received the certificate just a few hours later. Great, efficient service overall... See more
Company details
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.7
Excellent
27K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
Not a positive experience
After booking the CP12 service, I called back to clarify a few of the sales persons claims about the offer on the website no longer being valid and charging me more than the original price quoted (not much, just £10). Manager in the customer service department agreed with me that the sales person was in the wrong, they offered me a £15 discount on the service but said that I would still be charged the full cancellation fee if I chose to cancel, even though their salesperson was in the wrong. I would hope that a company who admit they are wrong would fairly allow someone to cancel .
October 14, 2025
Unprompted review
Excellent service
Excellent service. Robert was very professional, clean, polite and efficient.
I had the EPC done on a Friday and had the certificate on Monday.
Plus the charge was very competitive.
October 13, 2025
Unprompted review
Reply from energyperformancecertificates.co.uk
Hi Annie,
Thank you so much for your 5-star review! We’re thrilled to hear that Robert provided such a professional, polite, and efficient service, and that your EPC certificate was ready so quickly. It’s great to know you were happy with both the experience and the price.
We really appreciate your kind words and support.
Kind regards,
Hayley
Customer Service Manager
ECO Approach
Booked gas boiler service and gas…
Booked gas boiler service and gas safety certificate with this lot. Phoned to say could come 2 hours early due to cancellation. Didn't remove boiler cover as said couldn't get at boiler inside cupboard due to the way it was fitted blamed kitchen fitters although boiler was actually fitted into the existing cupboards. Although I asked for a quote for the extra work and he had time in his schedule to spare, but left after only 25 mins. Now I have to pay again for a service. The lesson: Never pay up front.
October 6, 2025
Unprompted review
Reply from energyperformancecertificates.co.uk
Hi Stephen,
I’m really sorry to hear about your experience — that’s absolutely not the level of service we aim to provide, and I completely understand your frustration. You should never be left feeling let down or out of pocket, and I sincerely apologise for the inconvenience this has caused.
We’d really like the chance to look into this properly for you, but we’ve been unable to locate your order based on the details in your review. Could you please email info@propcert.co.uk
with your order details? I’ll personally ensure this is reviewed urgently so we can get to the bottom of what’s happened.
Once again, I’m very sorry for the poor experience and appreciate you bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
ECO Approach
Very pleased
Very pleased. I had my gas and electric checked at our flat. They visited within a couple of days and I got my certificates shortly after.
October 2, 2025
Unprompted review
Reply from energyperformancecertificates.co.uk
Hi Alex,
Thank you so much for your 5-star review! We’re delighted to hear you were very pleased with the service, and that your gas and electric checks were carried out quickly with certificates issued shortly after.
We really appreciate your feedback and support.
Kind regards,
Hayley
Customer Service Manager
ECO Approach
Epc booking and attendance
From the 1st phone call, to the gentleman who attended the property. A1. Highly recommend.
Robert and the company so easy to deal with. Everything straight forward. Great communication. The following up after for the EPC certification almost immediately. Definitely use this company again.
A breath of fresh air to deal with people that keep things simple and do not over complicated like so many do.
September 25, 2025
Unprompted review
Reply from energyperformancecertificates.co.uk
Hi Jon,
Thank you so much for your 5-star review! We’re thrilled to hear that from your first phone call to the onsite visit, everything was straightforward, with great communication and quick follow-up for your EPC certification. Robert and the team will be delighted with your kind words!
We really appreciate your feedback and recommendation — it means a lot to us.
Kind regards,
Hayley
Customer Service Manager
ECO Approach
Poor Customer Service
I paid for the certificate online before the check was done based on them advertising - Get Certified the Quick and Easy Way.
It has been 3 days and I have emailed and made numerous calls and still not had anything booked in.
September 30, 2025
Unprompted review
Reply from energyperformancecertificates.co.uk
Hi Rachel,
I’m so sorry to hear about your experience — it’s absolutely not the quick and easy service we promise or want our customers to have. I completely understand how frustrating it must have been to make payment and then experience delays in getting your appointment booked, especially after making several calls and emails to chase.
Please accept our sincere apologies for the inconvenience this caused. I can confirm that your order was fully refunded and cancelled on 1st October, so there’s no further action needed from your side. We’re truly sorry that things didn’t go smoothly on this occasion and that we didn’t meet your expectations.
We take feedback like yours very seriously, as it helps us identify where our processes and communication can be improved to ensure a far better experience for our customers in future.
If you need anything else or would like us to confirm any details directly, please don’t hesitate to email info@propcert.co.uk
— we’ll be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Prop Cert
Applied for a commercial property epc
Applied for a commercial property epc
Which was very steep in price than I thought . Had to pay because everywhere else was much the same !
Was hard to get hold of them after paying ,to find out when they were coming to do the job!. Unless you were paying again ! Got the certificate by email quickly after they arrived
Over all easy money for these company’s and the government should be managing this much better !!
September 9, 2025
Unprompted review
Reply from energyperformancecertificates.co.uk
Hi Robert,
I’m very sorry to hear about the difficulties you experienced — the delays in communication and uncertainty around your appointment are absolutely not the level of service we aim to provide. Please accept our sincere apologies for the frustration and inconvenience this caused.
Unfortunately, we’ve been unable to locate your order based on the information provided in your review. Could you please email us at info@propcert.co.uk
with your order details and property address so we can investigate this further and ensure any remaining issues are fully resolved?
Once again, I sincerely apologise for your experience. We truly appreciate you taking the time to bring this to our attention and giving us the opportunity to put things right.
Kind regards,
Hayley
Customer Service Manager
PropCert
Verified
Reply from energyperformancecertificates.co.uk
Hi Sarah,
Thank you so much for your 5-star review! We’re delighted to hear that you found booking efficient, the price fair, the report quick, and our team friendly.
We really appreciate your feedback and support.
Kind regards,
Hayley
Customer Service Manager
ECO Approach
From £34 for selected area advertised but more than double for my area
Initial Adverts say that the Gas Safety certificate is from £34 but when details are completed. It increases to £75.
September 24, 2025
Unprompted review
Reply from energyperformancecertificates.co.uk
Hi Venu,
I’m sorry to hear about the confusion regarding the pricing for your Gas Safety Certificate — I completely understand how frustrating this must have been. Please accept our sincere apologies for any disappointment or inconvenience caused.
I’d like to clarify that our website advertises prices “from £34 in selected areas”, which means the price can vary depending on the property location and availability of field workers in that area. Unfortunately, the advertised price is not guaranteed for all locations, and the final cost may differ based on these factors.
Kind regards,
Hayley
Customer Service Manager
PropCert
Don't believe the price or the time estimate
They SAID £85 for the EPC and a 3-4 day turn around. I paid. They then arranged the inspection FIFTEEN days later. The agent arrived, did the inspection, mentioned nothing, left. 3 days later the company demanded more money before they would send the EPC, referring me to terms and conditions they had never sent me before, did not mention on the day or prior to the inspection. The Ts and Cs are hidden at the bottom left of their site and the link is usually covered by a pop up ad for a "call me back" service. You will never be referred to these until they ask you for more money or you complain about the service. They are keeping this business identity ay a higher score than it should be by doing much of the work under a different business name, Propcert which attracts many more of the negative reviews. That company has a much lower average score than this one, even though they are the same. Never use.
September 23, 2025
Unprompted review
Reply from energyperformancecertificates.co.uk
Hi Craig,
I’m very sorry to hear about your experience — the delays, lack of communication, and confusion around the terms and additional charges are absolutely not the level of service we aim to provide. Please accept our sincere apologies for the frustration and inconvenience this has caused.
We take feedback like yours very seriously, as transparency, clear communication, and professionalism are central to the service we strive to provide. Clearly, we fell short in your case, and I completely understand how upsetting this must have been.
Unfortunately, we’ve been unable to locate your order based on the information provided in your review. Could you please email us at info@propcert.co.uk
with your order details and property address so we can investigate this urgently and ensure everything is fully resolved?
If there is anything further we can do to assist you or improve your experience, please don’t hesitate to get in touch. Once again, I sincerely apologise for your experience and thank you for taking the time to bring this to our attention — it helps us review our processes and ensure this doesn’t happen again.
Kind regards,
Hayley
Customer Service Manager
PropCert
10/10 for our assessor, but the company itself is a bit iffy
10/10 for the assessor. He was punctual, courteous and an all round professional and nice person. He came to just do an EPC for the sale of our property.
The company however is very misleading. I believe this is an agency, so it won't necessarily be consistent each time, we were lucky that Brendan was fab.
For starters, it is all actually done by a company called Prop Cert which I believe is under the umbrella company with Energy Performance Certificates, so please go and read the reviews on prop cert too. I immediately received a bunch of emails from Prop Cert and thought it was spam, they ask you to sign up to an online portal, and it is all done through that.
Luckily I read the reviews and saw that they do not contact you in a timely manner/at all to arrange the appointment, despite being told on the phone that someone will be in touch the next working day. I booked online on the Friday (this process was very easy, and luckily we were not charged extra as per some other properties - I believe it depends on the size of the property, ours was a 3 bed semi detached).
I was told I would hear from an assessor on the Monday, by Wednesday I still hadn't heard anything. I had also read that it is near impossible to speak to anyone on the phone through the existing bookings line - I can confirm I was sat on hold for a long time in a queue that didn't seem to move, but by going via the initial enquiries line they transferred me directly and I finally did get to speak to someone.
The lady I was transferred to was unfortunately very rude, sounded like she hated her job and I was inconveniencing her by phoning. When I explained that I was expecting a call Monday as per what I was told at the time of booking, she said "uh, that's not how it works but ok." or something along those lines, she put me on hold for a long while and finally said that an assessor hadn't been assigned to us yet, and this would be done now and he would be in touch shortly. From here I can't complain.
But unfortunately, all of the above is why I don't rate this company, it felt very misleading and unprofessional up until the assessor came out, of which I would give him 5 stars.
Assessor arrived exactly when expected, was very punctual and polite and we had the certificate an hour later.
It's not that I don't recommend this company.... because they were affordable and it did work out, just please read all the reviews first, and be ready to have to reach out to them to actually get the booking sorted. I think the booking staff need to not give timeframes and/or there needs to be more email updates with timings outlined, because their processes really need looking at and their staff need some training in customer service. The new bookings line lady was lovely, but once you're an existing customer, it seems to be a whole new kettle of fish.
October 1, 2025
Unprompted review
Reply from energyperformancecertificates.co.uk
Hi Laura,
Thank you so much for taking the time to share your feedback — and for your lovely comments about our assessor, Brendan! We’re so pleased to hear he provided you with 10/10 customer service and that everything went smoothly once he arrived.
We’re really sorry to hear, however, that your experience prior to the appointment wasn’t up to the standard we expect for our customers. Your feedback about communication, timeframes, and the booking process is incredibly valuable to us, and we’d love the chance to investigate what went wrong and make this right for you.
As you haven’t provided your order ID or address, please could you email us at info@propcert.co.uk
with your booking details? Once we have that information, we can look into this further and ensure appropriate steps are taken to improve the experience for you and future customers.
Thank you again for your honesty and patience, and for recognising Brendan’s professionalism — we’ll be sure to pass on your kind words to him.
Kind regards,
Hayley
Customer Service Manager
Prop Cert
Steer clear
Steer clear. Took the money. Failed to respond to enquiries about appointment. Thankfully my bank helped me to get my money back, in the first instance, and this was then reclaimed when the company refunded me. The company caused me unwarranted stress. Do something else as you clearly don't like doing this!
August 18, 2025
Unprompted review
Reply from energyperformancecertificates.co.uk
Hi Sharon,
I’m so sorry to hear about your experience — the delays, lack of communication, and stress this caused are absolutely not the level of service we aim to provide. Please accept our sincere apologies for the inconvenience and frustration you’ve experienced.
Unfortunately, we’ve been unable to locate your order based on the information provided in your review. Could you please email us at info@propcert.co.uk
with your order details and property address so we can investigate this urgently and ensure everything is fully resolved?
Once again, I’m truly sorry for your experience. We greatly appreciate you bringing this to our attention and giving us the opportunity to put things right.
Kind regards,
Hayley
Customer Service Manager
PropCert
Frightening, time consuming and stressful.
I called a number - 020 3820 2015 - and they took payment of £169 for an EICR. I was advised I'd get a call the next day from an engineer to book the visit. No call received, after 5 days. No email receipt of payment either. Now the phone number has disappeared from the internet.
I realise it's not even clear who I've booked it with - Propcert, or EPC... the companies seem to be the same but different, and even the phone operator couldn't explain it to me. I don't know who has my money (PropCert have terrible reviews - see Trustpilot page for them with a score of 3.6).
So today I call them again and it takes 20 minutes to get through to someone. Then I'm put through to some other company that's local (Polarity?) with terrible online reviews. This woman books something in for me but will not send me an email confirmation, saying I'll get one from 'whoever you booked it with'. The whole call took an hour of my time. Still no confirmation of booking received, 6 hours later.
I'd like a refund please and have requested full investigation by my bank.
** Update, 7 days later. I received an email from The company. They denied that I'd used the phone number I mention above - but it's listed on my call history. They also claimed that I'd called a different number. That number has never appeared on my call history. So it seems there's been some kind of merger, or there are multiple companies in some way that even they are confused by. They offered a full refund, which was good. But by then the process was moving forwards. The engineers were due to come and after another 5 days I hadn't had confirmation of whether or not they have. I emailed again today to be reassured that it's been completed and my certificate is on the way. This isn't the first time that Propcert/energyperformancecertificates have been absolutely awful to deal with - I had issues with them over a GSC in the past too. Pimlico Plumbers are expensive but every single time they are efficient and centralised. I'm going back to them from now on.
September 15, 2025
Unprompted review
Reply from energyperformancecertificates.co.uk
Hi Sarah,
I’m so sorry to hear about the experience you’ve had — the delays, confusion, and lack of clear communication are absolutely not the level of service we aim to provide. I completely understand how stressful, time-consuming, and frustrating this situation must have been for you, and I want to sincerely apologise for the inconvenience caused.
It’s very concerning to hear about the difficulties with the phone number, confirmation of your booking, and general uncertainty around your order. Please be assured that this is not reflective of the service or professionalism we strive to provide, and your feedback will be shared internally to help us improve our processes and prevent this from happening in the future.
I’m glad to hear that a full refund was offered, but I completely understand that the process itself has caused unnecessary stress and frustration. If there is anything further we can do to assist you or improve your experience, please don’t hesitate to email us at info@propcert.co.uk
. We would be happy to help clarify any remaining concerns and ensure that everything regarding your order and certificate is fully resolved.
Once again, I sincerely apologise for your experience. Thank you for taking the time to share such detailed feedback — it helps us identify where we need to improve and ensure a better experience for our customers in the future.
Kind regards,
Hayley
Customer Service Manager
PropCert
Verified
Quick, efficient service
Quick and efficient. Appreciated the very thorough report we received and gave us comfort during our house purchase. Cian kept me informed through the whole process and let me know when I'd get the report by which was helpful.
April 8, 2025
Reply from energyperformancecertificates.co.uk
Hi Claire,
Thank you so much for your 5-star review! We’re delighted to hear that you found the service quick and efficient, and that Cian kept you well informed throughout the process. It’s wonderful to know the thorough report gave you confidence during your house purchase.
We really appreciate your feedback and support.
Kind regards,
Hayley
Customer Service Manager
ECO Approach
Verified
A little dissapointed
A little dissapointed. I would have hoped the online search / enquiry would have identified unavailability of the EPC & floorplan in my area before I had to create an account and a payment was taken.
A few days after arranging this service online and making payment which was processed, I received an email advising of unavailability.
Now awaiting for my payment to be returned and as always, we pay and it is immediate but up to 5 workibg days if you would like payment returned
September 3, 2025
Unprompted review
Reply from energyperformancecertificates.co.uk
Hi Paul,
Thank you so much for taking the time to share your feedback. I’m genuinely very sorry for the frustration and disappointment you’ve experienced with your recent EPC and floorplan order. I completely understand how frustrating it must have been to create an account, make a payment, and only then be informed that the service wasn’t available in your area. This is certainly not the experience we want for any of our customers.
Please rest assured that a full refund was issued on 1st September. Depending on your bank, it may take 3–5 working days for the funds to appear in your account. We truly appreciate your patience while this processes.
We are continually working to improve our online system so that situations like this can be avoided in the future, and your feedback is incredibly valuable in helping us do that. Once again, I am truly sorry for the inconvenience this has caused.
If there’s anything further we can do for you, or if you need assistance with any future services, please don’t hesitate to get in touch at info@propcert.co.uk
. We would be delighted to help and ensure your experience is much smoother next time.
Thank you so much for your understanding, and for giving us the opportunity to resolve this.
Kind regards,
Hayley
Customer Service Manager
ECO Approach
Unresponsiveness (was fine before)
I have used EPC many times before, so I am not sure what as happened to the company. I ordered an EPC, but after 4 days of non-response from the assessor, I was allocated a new assessor. 24 hours on still no contact. I've called EPC and have now been on hold for 10 minutes....Why accept orders if you cannot fulfil them?
In response to your comment below. This will be the 3rd field worker! Please confirm a refund. This has been unreasonably time consuming and I no longer wish to deal with your company.
September 3, 2025
Unprompted review
Reply from energyperformancecertificates.co.uk
Hi Liza,
Thank you for your feedback, and I’m really sorry for the frustration and delays you’ve experienced. I completely understand how frustrating this must have been, especially having used EPC many times before without issue.
I wanted to let you know that you were transferred through to your new field worker this morning, who will be in touch to arrange your EPC booking. We sincerely apologise for the inconvenience and really appreciate your patience while we get this resolved.
We value your business and hope to restore your confidence in our service.
Kind regards,
Hayley
Customer Service Manager
Very poor - be careful paying upfront
Very poor. Guy turned up late, knocked at the back door rather than ringing the bell at the front. We'd taken time off work to be there and by the time we'd responded to his phone call he was away. And they kept our money without providing the service we'd paid for. Beware.
August 26, 2025
Unprompted review
Reply from energyperformancecertificates.co.uk
Hi Nick,
I’m really sorry to hear about your experience — that’s absolutely not the level of service we aim to provide, and I completely understand your frustration, especially after taking time off work. You should never be left feeling let down, and I sincerely apologise for the inconvenience this has caused.
We’d really like to look into this further for you, but we’re unable to locate your order from the details provided in your review. Could you please email info@propcert.co.uk
with your order information so we can investigate and resolve this as soon as possible?
Once again, I’m very sorry for the poor experience and appreciate you bringing it to our attention.
Kind regards,
Hayley
Customer Service Manager
ECO Approach
Verified
Never got a receipt for the…
Never got a receipt for the certificate!! Contacted them but wasn’t interested said i needed to contact the actual guy who did the EPC? Even though i had booked it through them!!
October 7, 2024
Reply from energyperformancecertificates.co.uk
Dear Lee,
I’m so sorry for the frustration this has caused you – you’re absolutely right that, having booked through us, you should never have been passed around or left without the receipt you needed. That isn’t the level of service we want to provide, and I completely understand why you’ve been disappointed. Please accept my sincere apologies.
I’ve re-emailed your receipt to you today, so you should now have this in your inbox (and if it hasn’t appeared, it may be worth checking your spam or junk folder just in case). We’ve also reminded our team internally that any receipt requests should always be dealt with directly by us, to prevent this from happening again.
If there’s anything else you need – whether it’s further copies, support with your certificate, or just reassurance that everything’s in order – please don’t hesitate to email us at info@propcert.co.uk
. We’ll be more than happy to help.
Thank you again for bringing this to our attention – your feedback is invaluable in helping us improve, and I’m very sorry again that we let you down here.
Kind regards,
Hayley Seymour
Customer Service Manager
Try someone else
First, you have to pay up front before even knowing how long you are going to have to wait. Then you wait to hear from a local provider. In my case I got a text to arrange an appointment a week later. The person didn't show up, and didn't say they wouldn't show. When I texted to ask why I was told he had had too many people before me. Eventually I got my certificate after a couple of weeks.
I then got a series of follow-up emails trying to get me to purchase related products from the parent company, propcert.co.uk, and an invitation to review a completely different company, ecoapproach.co.uk
The whole thing feels dodgy and I would definitely try somewhere else next time.
July 28, 2025
Unprompted review
Reply from energyperformancecertificates.co.uk
Hi Toby,
I’m very sorry to hear about your experience, and I completely understand your frustration. This is absolutely not the level of service we aim to provide, and I sincerely apologise for the delays, missed appointments, and any confusion caused by follow-up emails.
To help us investigate this matter properly, could you please email us at info@propcert.co.uk
with your order ID and any other relevant details? We haven’t been able to locate your order with the information provided, but once we have it, we can look into the situation and ensure it’s addressed.
Once again, I apologise for the inconvenience and disappointment this has caused. We appreciate your patience and the opportunity to make things right.
Kind regards,
Hayley
Customer Service Manager
ECO Approach
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