Poor Customer Service
I paid for the certificate online before the check was done based on them advertising - Get Certified the Quick and Easy Way.
It has been 3 days and I have emailed and made numerous calls and still not had anything booked in.
Reply from energyperformancecertificates.co.uk
Hi Rachel,
I’m so sorry to hear about your experience — it’s absolutely not the quick and easy service we promise or want our customers to have. I completely understand how frustrating it must have been to make payment and then experience delays in getting your appointment booked, especially after making several calls and emails to chase.
Please accept our sincere apologies for the inconvenience this caused. I can confirm that your order was fully refunded and cancelled on 1st October, so there’s no further action needed from your side. We’re truly sorry that things didn’t go smoothly on this occasion and that we didn’t meet your expectations.
We take feedback like yours very seriously, as it helps us identify where our processes and communication can be improved to ensure a far better experience for our customers in future.
If you need anything else or would like us to confirm any details directly, please don’t hesitate to email info@propcert.co.uk
— we’ll be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Prop Cert
