Claire

Quick, easy and efficient. Completed online form, phone call the next working day, booked the appointment for a few days time, was given a time slot and then a text message to confirm the time window person who came was very nice and polite and very quick. Received the energy certificate within a few days.

Great customer service, quick delivery, books in good condition.

Easy to order, reasonable price and very happy friend who received the flowers. I've since used the site again to order flowers for a family member.

Great service, we ordered a Burley Bee bike trailer and it arrived less that 48hours later, just brilliant. After ordering elsewhere first of all and getting horrendous service I wish I had just gone straight here in the first place. I would definitely recommend this company to friends and family and would use it again for any future purchases.

We ordered a Burley Bee bike trailer online, it said 4 day delivery but you will be contacted if this is not possible, fair enough. So we ordered it on a Thursday evening, hoping to have it for the following week. There was no email confirmation after the order and by Saturday I phoned, spoke to Henry who took another email address and said he would send me the email confirmation that afternoon himself.... Countless phone calls and emails and still no email confirmation and delivery date, Henry gave dates it might turn up but nothing in writing. Eventually we just said cancel the order, we'll buy it somewhere else, Henry became very rude on the phone, we were told we would have to accept the order and either return it in store or we'd be charged £60 to send it back!! We then received a first email from discount bicycles, (8 days after the order was made online) stating a delivery date of the following Wednesday, 13 days after the original order. The trailer never turned up on this date so I can only assume our order was cancelled. If we had just had an email in the first place and an explanation of why the order was delayed or what was happening then fine but we had to keep chasing to only encounter a rude member of staff.

We have since ordered elsewhere and got it within 48hours!! This is good customer service. We thought we would try supporting a local business but no, don't bother.