Julie Wallis

Efficient, reliable and polite

I work in a school Dagenham and visit Asda Whalebone Lane nearly everyday for milk, water and other groceries. On the last visit the packaging on one of the Asda packs of water I was carrying split open, leaving all my bottles of water rolling over the floor on the way out of the store. A gentleman customer kindly stopped to help me pick them up and he pulled an empty trolley over to put them in. The trolley had signs on it concerning its use but as he said ‘they won’t need it for a couple of minutes for you to get this all to your car’. When I walked through the doors, I called the security guard to let him know what had happened and I’d be a moment before bringing the trolley straight back. He literally shot over to me and took the trolley (containing my purchased goods) out of my hand and wheeled it away from me! I explained again what had happened and asked him to return my purchases. He answered ‘well you should have got your own trolley then!’. I was so shocked. I knew many staff in the branch due to my regular visits, and I had a genuine problem (caused by Asda’s poor packaging on a Asda make product) and he was acting like I was a thief! I asked to see a manager and when she came, the security guard immediately jumped in and said ‘she’s taking our trolley’. The manager then said ‘you can’t take that’. I asked her if she would listen to the reason that I’d called her without judgement so I could explained what had occurred. I expected at the very least someone’s assistance with the ‘exploded’ water package- maybe coming with me to my car or help in some way, but she said ‘well you still can’t take that trolley’. I ended the conversation with the same questions that Asda should answer ‘where is Asda’s sense of community, care and understanding? When did customer service become non existent in your stores?’ The manager just stood and looked at me. How do you have a discussion with someone that won’t even answer you? My last words before struggling with my possessions to my car was ‘I swear I will never shop in a Asda store again and will do my utmost to warn others to do the same’.

Adjusted my storage when needed. Came in the time spot given. Efficient service.

I cannot recommend Taylors Solicitors highly enough for the exceptional service they provided during the conveyancing process for my property sale. From start to finish, their professionalism, attention to detail, and commitment to getting the job done right were clear to see—even under extremely challenging circumstances.

The buyer had chosen a large, impersonal call centre-style solicitor, whose disorganisation and lack of communication caused countless unnecessary delays and frustrations. In complete contrast, Taylors were everything you hope for in a legal representative: responsive, thorough, and genuinely invested in achieving the best outcome for their client.

Abbie Mudd, in particular, was simply outstanding. Her dedication, tenacity, and calm, measured approach throughout the entire process were nothing short of remarkable. She went above and beyond to keep things moving, consistently demonstrating sharp legal insight, clear communication, and an unwavering commitment to professionalism. Her ability to stay focused and proactive in the face of unnecessary obstacles is a true credit to both herself and the firm.

Thanks to Taylors and Abbie, I felt confident and supported every step of the way. They are a shining example of how conveyancing should be handled—efficient, diligent, and with genuine care for the client.

Thank you again for everything. If you’re looking for a solicitor you can truly rely on, I wouldn’t hesitate to recommend Taylors.

Formal Complaint – Urgent Request for Refund of Fraudulent Transaction and Deep Concern Over Your Role in Scam-Linked Payment

Dear Paddle Support Team,

I am writing to raise a formal complaint regarding a payment of £200, which was processed through Paddle.net for a service that was grossly misrepresented and appears to be part of a wider fraudulent operation.

The company in question presented itself as a UK-based trading platform, claiming that the payment would allocate a stockbroker to help manage investments in shares. However, after the initial payment, I was subjected to an ongoing campaign of manipulation, including pressure to:

Open a Spanish bank account allegedly to avoid UK tax obligations

Lie to my bank and authorities about the purpose of my transfers

Invest proceeds from the sale of my home and secure a loan to transfer to the Spanish account

Regularly send wages to “support the investment”

Believe I would make “millions of pounds” from this so-called opportunity

I have received dozens of harassing WhatsApp messages and phone calls from various numbers connected to this group. Despite repeated efforts to block these contacts, new ones continue to emerge. This has clearly been a sophisticated, high-pressure scam operation.

After discovering that Paddle.net was the platform that processed this payment, I contacted your company to request an immediate refund. During that conversation, your representative confirmed that the payment had indeed been taken, but when I expressed that it was made under misleading and fraudulent circumstances, they abruptly hung up on me—an unacceptable and deeply troubling response.

It is incredibly disappointing that Paddle has enabled the transfer of funds to what appears to be a criminal enterprise. By facilitating and handling these transactions without sufficient safeguards or recourse, you are, whether knowingly or not, complicit in their actions. This goes beyond poor service—it raises serious ethical and legal concerns.

I now demand the following:

An immediate refund of the £200, which was taken under false pretenses.

A full investigation into the merchant involved and a written explanation of your findings.

Clarification of your procedures for vetting sellers and handling reports of fraud or misconduct.

If this matter is not resolved promptly and satisfactorily, I will escalate this complaint to Action Fraud UK, the Financial Ombudsman Service, and potentially law enforcement, as this transaction and its surrounding context clearly suggest criminal deception and financial exploitation.

I expect a written response within 7 working days. I urge you to take this complaint seriously and act responsibly to prevent further harm to other unsuspecting individuals.

Excellent service and response. Timely delivery. Answers questions and queries professionally and immediately. Keeps in touch with informative information and support throughout your whole journey.

The product does not taste bad but you will be let down and be disappointed with the service. They are unreliable and dismissive. They will mess you around, make promises that they do not keep and ruin any chance of you staying and maintaining the diet due to poor delivery and then non-existent after care service. I would choose a reputable company with a good track record and save yourself almost guaranteed grief and frustration.