Delivery takes 90+ days!
I ordered 6 things on April 16, thinking “I know it’s going to take a while, but it will be ok, pride isn’t until the end of June”…. 3 things shipped in two days, received by April 30.
The ones I wanted to wear for pride took 60 days to ship!!! And only shipped after I started emailing daily. They changed the status to “warehouse” on 6/21 and the items sat there until 7/3. They still aren’t here in the US, 4 weeks after changing to “warehouse” status. 90+ days later. Of course they weren’t here in time for Pride. Emailing does no good. They offer discounts on future orders… like I will EVER order from them again.
The quality of what does show up is super cheap and plasticy.
Reply from Ciciful
Hello Alexis,
We sincerely apologize for the delay in fulfilling your order. We truly appreciate your patience and understanding as we work to resolve this matter.
Your order was placed on May 19th, and the first package was successfully delivered on June 8th.Unfortunately, there was an unexpected delay with the second shipment, which we deeply regret. We’ve upgraded the shipping service with our carrier to prioritize your delivery.
If you are not completely satisfied with the received products, please don’t hesitate to contact our Customer Support Team at support@ciciful.com . We’ll gladly to assist .
Once again, we apologize for any inconvenience this has caused and truly value your trust in us. If there’s anything else we can do to make this right, please let us know.
The Ciciful Customer Complaint Team
complaint@ciciful.com