John Mc

United States

Reviews

Review of Ciciful

Rated 1 out of 5 stars

Horrible company

Horrible company - scam - it has been 6 weeks and item has not arrived - I have reached out several times and I get bogus looking updates on shipping, but no ETA - claims to have cleared US customs 10 days ago and no tracking info. I paid for two day shipping - BEWARE and avoid. They did offer me a $10 credit on my next purchase - HAHA

July 19, 2025
Unprompted review

Reply from Ciciful

Hi John,

We are sorry for the delay.Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks in advance.

The Ciciful Customer Complaint Team

complaint@ciciful.com

Review of Stately

Rated 1 out of 5 stars

Rip off

Rip off. I ordered last night then looked at exchange policy. Exchange only. No refunds even if stylist doesn’t get it right. First return free then you pay. I tried to cancel just hours after placing order. They finally agreed, but charged a $25 fee. For what? The order wasn’t being processed certainly not shipped. Rip off and bad customer service. Beware. The order was placed after midnight and I cancelled within 3 hours. Are your “stylist” working 24 hours? I tried calling to cancel, but got automated system telling me your office was closed and gave me the business hours. So again - the fee is a rip off

May 12, 2025
Unprompted review

Reply from Stately

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Since we are a stylist curated clothing subscription and we offer marked down retail prices on premium menswear brands we only offer exchanges. We do our best to clearly communicate this during the checkout process and in our FAQs.

Regarding the $25 cancellation fee — we understand your frustration. We did issue a refund for your box and that fee helps cover the early stages of stylist curation and operational processing that begin shortly after an order is placed, even if it hasn’t shipped yet. That said, we’re always open to reviewing individual cases.

We’re sorry we missed the mark and will be sharing your feedback with our team to continue improving the experience.