Craig Butler

Stayed at Riu Jalisco Puerto Vallarta.
This was my second time visiting a RIU HOTEL. First trip was good so decided to take my whole family. Staff was generally acceptable but not friendly by any means. Food wasn’t horrible but nothing was open for lunch except one small buffet that honestly looked like the food had been sitting out for hours. A few of us ended up getting food poisoning.

AC in all three rooms we booked didn’t work. They gave us two new rooms but definitely a hassle.

Fitness center was to open at 7am but staff didn’t come to open it until 7:30. It was very old equipment and some didn’t work at all.

Housekeeping wasn’t great. Didn’t come in two mornings and when they did come in they never swept and cleaned floors that had quite a bit of sand.

Overall I wasn’t impressed. Won’t be booking RIU hotels for any future vacations

Great price and quick shipping

Had this company for a home mortgage loan. They have terrible customer service, misrepresented their assistance plan when I needed help with major floor damage, and reported to the credit bureaus that I didn't make payments even though I did and have the bank statements to show I was making payments. I tried to remedy the error and was told I'm only allowed to contact the bank through email. RUN AWAY from this bank as fast as you can. They are dishonest, slow, inefficient and are impossible to contact/work with.

If I could rate negative I would. I ordered a Halloween costume in early September. I have never received the package. I asked for a refund in November and was told to keep waiting that package was in transit.

It’s now mid December and I still don’t have my Halloween costume (not needed obviously). (After writing this review company did contact me and provide a refund)

Site / vendor literally has zero customer support. Phone doesn’t receive calls/messages; email is non-responsive; chat support is a useless bot

This vacation rental was simply spectacular. Every little detail was thought of and the home was gorgeous. The most impressive thing was how spotlessly clean it was. Simply AMAZING