Shipping Takes Way Longer Than Expected
I placed orders on 6/16 and 6/17, and still not have not received my items a month later. The tracking information provided is inconsistent and difficult to follow. I finally found information in small print on the site regarding how to track my package using a random 3rd party site. In 2025, it's essential that a business provide a clear, transparent expectation for delivery.
Reply from Ciciful
Hi Michael,
We deeply regret the inconvenience you’ve experienced .
We fully understand how important timely and transparent communication is, we’ve escalated your feedback to our relevant teams to ensure this situation is thoroughly reviewed and improvements are made.
We’ve contacted our logistics partner to prioritize your shipment and request expedited delivery.If you’re unable to track your order or need any updates, our dedicated Customer Service team is ready to help. You can reach us at support@ciciful.com or complaint@ciciful.com , and we’ll respond within 24 hours .
We truly value your trust in us.
The Ciciful Customer Complaint Team
complaint@ciciful.com