AlinNYC

I have a rental property in London, UK. One good contractor, multiple contractors cancelling at the last minute. When I tried to cancel a tradesman who messaged at almost midnight tonight before he was due to come at 10am tomorrow to say he'd see if he could make it sometime during the day but couldn't commit, I would have had to pay an hour cancellation fee of £70. No way to leave a review for him or the other ones. Never again.

Response to Taskrabbit's reply:
If you actually care about these poor experiences, allow customers to leave reviews for last-minute cancellations or unreasonable changes to arranged commitments. Also, the messages with the contractor in question should be retained and visible as evidence of the interaction. Otherwise this is empty talk for damage limitation.

Total con. After you pay, you find out they charge $145 per month in addition to the $200 for the medication. Ripoff.

UPDATE AFTER THEIR RESPONSE:
You copy and paste the same response to every similar complaint. We all know how much it costs now - but it's only made clear after we've paid. You've stung us all for $45.

Customer for two years in NY, during which time I had to make around 10 appointments for technicians to try to fix the constantly breaking internet connection, initially while paying for the highest speed. Eventually I got so tired of them I switched to another marginally better but much cheaper provider and started receiving messages about a past due amount. Wasted many valuable minutes of my life waiting to speak to an agent, who assured me that I didn't owe anything, that he'd rectified the account and to ignore further messages. Four months later I'm still receiving the messages. More of my time wasted trying to speak to someone who can address the issue. Now told i have a balance that has to be paid. No explanation or apology for the misinformation months ago.

Good luck dealing with this level of incompetence when things go wrong

No refunds if the clothes don't fit. Be warned..credit only.
I ordered two XL items and got one medium and one large, at most. Their T&Cs say the customer pays to return items unless they're defective and only receives a credit note, not a refund, so their response below was a surprise.
UPDATE 25/11
The best they would do is pay half the return cost. People shouldn't have to pay to return randomly sized items that aren't the size advertised. Now you know.

Scam. Products are cheap copies of the images shown on the website and the reviews are fake because there's no way to leave one.

Spotless luxury car, pleasant driver, very impressed

I am an incidental landlord and have used a number of agents to manage my rental property. While it has been a mixed bag of experiences, Purplebricks is by far the worst by every measure.
I live abroad and had to intervene continually because they were doing literally nothing to resolve issues.
When my original tenants gave notice to leave, Purplebricks found new tenants quickly. I was very happy with that. In the meantime, the annual gas service had been due for several months. The existing tenants were required under the lease to arrange it but didn't bother because they were leaving, and the agency didn't ensure that the tenants did it despite multiple reminders from British Gas. All they had to do was arrange the service appointment, for which I had British Gas Homecare cover. Eventually the move-in date came around, and the new tenants were not permitted to move in without a valid gas certificate. The property management team had not responded to a single email or voice message from me for the prior 5 weeks - zero service, requiring me to intervene almost daily from abroad - as a result of which the new tenants were forced at the last minute to find somewhere to stay because the agency would not allow them to move in - and even had the nerve to suggest telling the tenants that they needed to find accommodation for a week to give the agency ample time to arrange the service visit, purely because of their own incompetence. By then, the new tenants were saying, understandably, that they would have to pull out of the lease because the agency had made such a mess of things.
When the agency finally arranged an appointment with my contractor, they then didn't turn up to let the engineer in, so that appointment was missed.
They ultimately had to arrange for an urgent appointment by an independent gas contractor - which they attempted extremely unsuccessfully to get me to pay for.
Even their response to my formal complaint on 6 February, which was supposed to be returned within 3 days, didn't come until 28 February and only because I chased a response, yet again.
They ultimately apologised and offered a pittance that didn't even cover the 5 weeks of management service I hadn't received, not to mention the pitiful service I did eventually receive or the huge inconvenience caused to me and my tenants.
What's the point of having a property management agency when you constantly have to intervene to manage the property because they are ignoring you, the property and the tenants?
The replacement agency I found has so far been a dream. Learn from my very unpleasant experience.

I contracted this company for a move from London to UK, 9 boxes in total. A few days before they were due to be delivered, I contacted the company to say that I would be abroad for an extra month in order to postpone the delivery. Their agent assured me that the property would not be delivered, and that even if delivery were attempted, it would be retained because I was not there to take delivery.
The day before the old delivery date, I received a notification that my property had been delivered in New York, a day before the originally agreed date and a month before I was due to return. I was in London, and frantic.
I called the company to ask if there had been a mistake, and they said that it may not have been delivered. Ultimately however they confirmed that it had been delivered, but could not say where or to whom, if anyone.
They explained that they had subcontracted the delivery to UPS, and tried to claim that under the UPS terms, they were entitled to abandon the property without my being there to take delivery - as if I had hired UPS and not them. As if anyone in their right mind would agree to that.
They were never able to find out where my property had been left, although they did eventually admit that UPS were at fault.
I eventually returned to New York to find my property in the lobby of my small building, blocking a fire exit. Two of the boxes had been opened and only one item had been stolen, which is a miracle. How no one in the building complained about the fire exit being blocked is also a miracle.
They refused compensation for the month of stress, misery and days of wasted time I spent on calls and emails trying to locate the property of mine that they had effectively abandoned.
Their attitude was reprehensible. Use them at your peril.
Naturally I have copious evidence to substantiate all of the above.

RESPONSE TO THEIR DISHONEST REPLY

You did NOT deliver on the originally agreed date, as I already stated. You ABANDONED MY PROPERTY TO NO ONE two days BEFORE the agreed delivery date, when I was never going to be in the country on that date.

You also assured me repeatedly that you would NOT deliver my property unless I was there to take delivery, and then dumped it in the lobby of my building for a month for anyone to ransack. And you blocked a fire exit.

Your choice to use a subcontractor was yours alone. I was offered the option of extending the storage of my property before the delivery date, which I did and which you accepted but not only did you not honour that arrangement, you dumped my property before the agreed delivery date when I was out of the country for another month.

This is what you are facing if you use this company. Be warned.

So bad. Delivery scheduled and confirmed for today, time window for arrival confirmed last night. I arranged to be home to take delivery. An hour before the window starts I get a text message to say it's not out for delivery and won't be delivered today, and the customer service rep I spoke to was reading from a script and just kept repeating the same drivel. "We apologize for the inconvenience". I can see from your one-star rating how sincere that apology is

Just hopeless. Had to do the tests twice because they rejected some, even though I have years of experience doing these tests in the UK, where this type of service works seamlessly.

Two weeks ago, they told me one of my tests had been rejected again, even though I hadn't even submitted more samples for over two months. They then had to apologize for getting that wrong.

They take days to reply - currently 6 days waiting for a response despite multiple messages asking for a reply. Supposed to take 5-6 hours. Absolute joke

I thought this would be easy, based on my UK experience. It's a total mess, they have no idea what they're doing, and they are unresponsive.

Appalling online booking and check-in system. Some parts don't work on the mobile app, others on a phone browser, others on a computer browser. Booked and paid for baggage. After about an hour trying to check in, system said I had not paid for any baggage.
After receiving my boarding cards, I thought I would check to see how much a business upgrade would have cost, but didn't purchase it as I was just curious.
On arrival at TFS airport, a gruff manager checked and told me that my baggage purchase was in the system but that I still had to pay for my upgrade. I explained (in Spanish, I'm a translator) what I'd done and said I didn't want it, I already had my boarding cards. She told me those were no longer valid and I would have to go through check-in again. I asked how it was possible to be issued boarding cards if I hadn't checked it. She just shrugged and walked off.
As the check-in queue was painfully slow I decided I would just go with the upgrade, very begrudgingly, as I could go straight to the business class desk, time was passing, and it would just be easier at this point. I paid for the upgrade and received my boarding cards.
As I passed the manager, she started talking to the check-in assistant about me, in front of me, asking why she had checked me in because "I thought he said he didn't want it". I asked her if there was a problem. She said I hadn't told her that I had changed my mind; I asked why I needed to explain anything to her if I had just paid for the upgrade and been issued my boarding cards.
However on arriving at security, I noticed that I had been issued economy boarding cards despite paying for the upgrade, and had to go back to the check-in desk and wait for another 15 minutes to get my correct cards.
Dreadful, unprofessional, discourteous service.

Encountered a rude, sarcastic manager here yesterday, I was shocked at her attitude. Never coming back to this branch again.

Very impressed. Ordered on Friday, arrived on Monday and the laptop is immaculate, looks brand new.

Just arrived in Lanzarote for a Christmas holiday with my family. My tiny studio cost 1399 with flights for 10 nights months ago. My brother decided to join us two weeks ago and got a massive 2-bedroom apartment to himself for the same price as I paid but through booking.com. Seriously unhappy, clearly I've been fleeced. Never using this company again.

Yet another delivery not even attempted after waiting all day after a notification at 6:40am that my parcel would be delivered today.
Called at 6:40pm and was assured the delivery person would call. Now 9:32pm, no call, no delivery.
Detest this company.

Totally unscrupulous - had no idea I'd been signed up, especially for a monthly charge of £15 for something I would never use. I would never knowingly sign up to something like this.

Which mention this company specifically in an article, search for
"beware-costly-online-cashback-schemes"

Update to respond to reply from the company:
Clearly neither I nor any of the many people reporting the identical experience to me knew we were signing up for a £15 monthly charge for something I personally would never want or be interested in. It was absolutely misleading. Subsequent emails were sent to spam, although I have found these now.

I do appreciate the response from your customer service representative however so have increased my rating.

When booking my airport transfers, the system did not accept my flight details and no one responded to my online requests for assistance so I had to call the company directly. I was assisted by Hamson who managed to resolve my problem eventually by specifying the same outbound and inbound airport, even though my outbound airport is not the same.

Have used this twice and so far there have been no hitches, money arrived within a few days. Happy to keep using it.

I've used this company about 6 times now. The first 5 were for relatively small shipments within Europe and went quite smoothly so I felt I could probably rely on them for a large-scale transatlantic move of 19 boxes.
As I was moving out of my home and tenants were moving in that day, it meant that I would have to wait outside in the driveway with all 19 boxes. I was flying out the next day so a "no show" by the courier just could not be allowed to happen. I explained this to my contact in the company and tried to arrange for a shorter collection window than 9AM - 5PM but was told that this is not possible or offered, which I accepted. However I stressed that the boxes absolutely had to be collected that day due to the circumstances, and was assured that the boxes would definitely be collected at some point before 5PM, possibly just after 9AM. With no other option I decided I would have to take their word for it.
The collection day came, and I was there from 8.45 AM just to be on the safe side, out in front of the building, visible with all boxes from the road. I called just after 9AM with a couple of questions and just to confirm that the boxes would definitely be collected, and was told that yes, they were “live for collection” that day by TNT, not to worry.
As the day progressed and there was no courier in sight, I rang back a few times to make sure the driver hadn’t called to claim attempted delivery or report some other problem, but each time I was assured that someone would arrive eventually. At around 4PM a TNT truck approached and I tried to wave him over to direct him towards my building, but he drove on and disappeared.
When I called at 4:43 PM, however, as I was getting increasingly anxious with just 17 minutes to go in the collection window, I was informed that a driver had indeed claimed that he had come and no one was there, and that they had “provisionally booked me in for collection the next morning”. I was absolutely livid. I explained the whole situation yet again and insisted that someone had to come and get the boxes as I had moved out of my home and was leaving the next day. The representative on the phone was not remotely surprised that a driver had claimed attempted collection.
I was repeatedly assured that they would call back with a proposal, but 5.30 PM - when the office would shut – was rapidly approaching and I repeatedly had to call back myself to try to get an answer. No one was willing to assure me that someone would come for the boxes. Eventually I spoke to my original contact who did eventually arrange for another courier to come instead of TNT after further repeated frantic calls by me. I was only informed of this when I called back just before 5.30PM myself. I was assured he was on his way and would be there in around 20 minutes.
1 hour later - 6:30 PM - the courier who did come then complained about how many boxes there were, and a friend and I had to help him load his van. He eventually left at 7PM to take the boxes to TNT’s depot.
At 7.30 PM the same driver called my mobile shouting that TNT knew nothing about the boxes and that he was bringing them back. He was furious that he couldn’t get in touch with Transglobal Express and said that I had to. After a further couple of similarly stressed calls he and the TNT staff eventually managed to allocate the boxes at around 8:30 PM.
All 19 boxes were confirmed collected in the TNT depot. However later that week I was informed that one of the boxes had gone missing en route to the port. It did eventually turn up about a week later, and I have just received the boxes at the destination, all in good condition.
I've given 2 stars only because I felt the staff generally did what they could and were reasonably helpful - once I made it absolutely clear that the boxes had to be collected immediately, not the next day. However it was the singular most unpleasant and stressful experience I’ve had with shipping and I would never risk it again.

I live in Montreal, my parents booked to fly from Dublin to Montreal direct for my wedding. 5 months before they were due to fly my mother was diagnosed with two forms of cancer and so we postponed the wedding as she would not be able to fly because her treatments would be ongoing.

We assumed Canadian Affair/Air Transat would be somewhat flexible under the circumstances and contacted them to see if they would be willing to change the flight dates or issue a credit note so that we could rebook at a later time when my parents would be able to fly. My father also explained that they would have months to resell the seat, and we understood that there would be at least some form of cancellation or processing fee and that would be no problem. However on contacting Canadian Affair, they informed my father bluntly that absolutely no changes were permitted to the flight and that they would get no refund or credit if they cancelled. My father tried to explain the unusual extenuating circumstances but they simply kept repeating the same thing over and over, no change and no credit or refund. Over the course of several phone calls trying to reason with the unreasonable staff, my father asked if they would at least refund or credit the tax portion of the flight cost which accounted for approx. 60% of the cost of each flight as the taxes would not actually be incurred because the flights would not used, and this money was not Canadian Affairs' to keep. Again they simply repeated the same line: no changes, credit or refund.

Ultimately, after putting my distraught parents through the mill, when the flights were definitively cancelled Canadian Affair increased the "cancellation fee" to the full cost of the flights including taxes so that they could keep the amount paid for taxes also. We were all disgusted and still are.

As we live minutes away from the Air Transat offices in Montreal, my partner wrote to the head of Air Transat to report the situation to him and explain how unhappy we were at our parents' callous treatment and the inflexibility of the Canadian Affair staff under the difficult circumstances. He did not even have the common courtesy to reply.