APC Overnight Reviews 196,937

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting its speed and efficiency. People appreciate being well-informed about their orders, receiving timely updates and accurate delivery timeframes. Many reviewers specifically commend the drivers for their professionalism, politeness, and helpfulness. Consumers often mention that drivers go the extra mile, providing assistance with heavy packages and demonstrating a caring attitude. The on-time delivery and careful handling of parcels are recurring themes in the feedback. While opinions on the location aspect are mixed, the overall sentiment towards the company's service and order fulfillment remains highly positive.

Based on these reviews

Rated 5 out of 5 stars

Friendly and considerate courier. Rather than stop at my doorstep (on double-yellow lines) blocking a main road - like most couriers - they parked safely, and brought the consignment to the door by h... See more

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Rated 5 out of 5 stars

I had to return a coffee machine for repair. The delivery driver who picked up the item kindly finished packing it for me with tape from the van, was friendly and courteous. The same driver brought it... See more

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Rated 5 out of 5 stars

Super fast delivery post online order. Tracking info accurate and easy to follow visually. Time slot allows you to plan your day and this worked well. Good delivery experience where help was given. Ma... See more

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Rated 5 out of 5 stars

The bone-China dinner set arrived in perfect condition. The driver delivered the two boxes to our door on the first floor. We were kept updated on progress whilst the order was in transit. Excellent... See more

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Rated 3 out of 5 stars

Delivery was on time, quick overnight as described. However the parcel was 2 overly large boxes delivered to my grandparents in their late 60’s and no help was offered to move them down the hall so t... See more

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Rated 3 out of 5 stars

No notification received regarding delivery. When he did arrive early in the morning we didn’t know so we’re unable to open the gates to the gated community so delivery driver must have thrown the par... See more

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Rated 3 out of 5 stars

like - friendly delivery guy, more or less delivered when said they would, email giving delivery time dislike - no option to provide delivery instruction such as safe place, link from email they se... See more

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Rated 5 out of 5 stars

After ordering from a small company who usually use a much bigger delivery company, I was expecting delays etc but APC, a company I've never heard of tbh, kept myself updated all the time. Delivered o... See more

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Rated 3 out of 5 stars

Driver didn’t drive his van on my drive, then have to struggle to get off, he decided to leave his van in a good place and walk to my front door, as I’ve got a decent long drive, proving he wasn’t l... See more

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Rated 5 out of 5 stars

Fresh food consignment collected and delivered in less than 24 hours by a courier which gives the address and a contact email address for the local delivery depot. How unusual is that? Emails from... See more

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Rated 4 out of 5 stars

via email of delivery being due & estimated time slot. There was a delay, new time slot didn’t show to start with. I could track the parcel to see whereabouts driver was. He was apologetic about de... See more

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Rated 4 out of 5 stars

Parcel delivered on time in good condition. Driver was polite in contrast to drivers working for other courier services. The driver also rang the doorbell and stayed at the door until I arrived. Again... See more

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Rated 5 out of 5 stars

I ordered a present for a good friend of mines special birthday. The company I ordered it from informed me of the date of posting and the courier carried on with the updates. My friend said she'd also... See more

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Rated 5 out of 5 stars

Delivery was on time. The driver rang the bell and knocked on the door. It made a pleasant change from other delivery people who leave your parcel in a variety of different places with occasionally a... See more

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Rated 5 out of 5 stars

This is the first time I have experienced APC Overnight and can honestly say they were excellent. I was advised every step of the way of the status of my delivery. It was delivered well within my allo... See more

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Rated 5 out of 5 stars

Great service. Received message to advise delivery time slot, package arrived in the slot given. Packaging wasn’t damaged at all. Would be nice to get a message to say when it has been picked up by th... See more

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Rated 5 out of 5 stars

The lift in my block flats is out of order but the driver brought my delivery, twelve bottles of wine up the stairs. Most deliveries here are just dumped in the ground floor entrance area, even when t... See more

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Rated 3 out of 5 stars

I didn't like that you didn't say who the parcel was from and give me any alternatives than to change date or pick up from pick up site. This is bad communication as I wanted to tell you to leave at f... See more

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Rated 5 out of 5 stars

Came within Time scheduled And was pleasant also actually knocked on my door and did not just leave parcel And was helpful with a return that I had no label and contacted me to update me after spe... See more

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Rated 5 out of 5 stars

A very good service, the company kept me upto date throughout from all aspects of the delivery. A real time map and time schedule kept me informed of my parcel, the driver was polite, professional and... See more

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Rated 5 out of 5 stars

APC are the best delivery company of them all. I am housebound so have to order everything for delivery, APC are always on time, their drivers are friendly and helpful, giving me time to get to the do... See more

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Rated 5 out of 5 stars

Really positive experience. I was well informed about my parcel’s journey and could track it precisely. Driver was very professional, friendly and helpful. All above made the delivery seamless and str... See more

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Rated 5 out of 5 stars

I'd like to compliment APC Overnight on the way they handled my delivery today. The driver was polite, professional, and took care to ensure the package was delivered to a person (rather than left at... See more

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Rated 5 out of 5 stars

APC were superb as a courier. I have never experienced them before but they were so professional. Good single point of contact communication as they didn't bombard you with constant emails. One email... See more

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Rated 5 out of 5 stars

We were provided with information throughout starting with the evening before delivery. On the day of delivery we were given a 2 hour window slot and the parcel arrived half an hour into that time fra... See more

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Rated 3 out of 5 stars

Unfortunately the driver delivered to the wrong number house and it's a parcel I was waiting for so now have to wait even longer till my neighbour comes home. Not impressed at all. Customer services 5... See more

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Rated 5 out of 5 stars

The product was delivered 10 minutes into the 2hour delivery slot & the driver was very pleasant. Well done her for lifting it out & bringing it to the door. We hadn't actually considered the weight o... See more

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Rated 5 out of 5 stars

My parcel was delivered within the time frame by a polite and respectful young man. APC kept me informed and updated the information to a two hour delivery slot which was helpful so I could schedule m... See more

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Rated 5 out of 5 stars

Great comms. Driver on time in window. The chap seems to have designated round, has delivered to me about 5 times for a regular order. I used to use APC over 15 years ago when had small business, and... See more

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Rated 5 out of 5 stars

This was my first ever APC delivery, and I was impressed by the speed with which the order arrived. There was advance warning, but we were away from home, and the driver safely delivered our parcel... See more

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Rated 5 out of 5 stars

Parcel delivered on the day no damage at all to packaging easy tracking to know exactly where parcel is and delivery time driver very pleasant no problem at all Many thanks

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Rated 5 out of 5 stars

Advance notice of delivery day followed by time slot on the day. Parcel delivered within promised span. Delivery driver was friendly, courteous and handled the parcel carefully. Also dog - friendl... See more

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Rated 4 out of 5 stars

Notified and updated about delivery status . Arrived within the time scale said . Would have been 5 stars if had been given am or pm 24 hrs before hand

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Rated 5 out of 5 stars

I had not heard of this courier before and have been totally impressed with their service. The retailer informed me when the item I had ordered had been despatched and subsequently APC kept me info... See more

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Rated 5 out of 5 stars

Right at the beginning my time slot and placed my quite heavy case of beer just inside of my front door while I held my small,friendly but noisy dog in place..

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Rated 5 out of 5 stars

HELPFUL DELIVERY DRIVER LIFTED THE HEAVY BOX FOR ME INSIDE ALTHOUGH I AM SURE IT IS NOT PART OF THE SERVICE HE CARED ENOUGH TO OFFER. THANK YOU FOR SUCH EXCELLANT SERVICE.

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Rated 5 out of 5 stars

The item (a wine fridge) arrived just one day after I ordered it and postage was free - so not a lot to argue with. The packaging had been damaged, and was very taped up, but the actual item was un... See more

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Rated 5 out of 5 stars

APC Overnight had delivered my package with care and it was on time. I was able to have information regarding the delivery time from them, which was also very helpful and I am totally satisfied by the... See more

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Rated 5 out of 5 stars

The delivery was first class and carriage was secure and careful. I’ve complimented the vendor and made sure to mention you to them (ie they’ve chosen their carrier well).

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Rated 5 out of 5 stars

As usual, the Cotswold Company always succeeds. They used APC Overnight delivery and everything was spot on. We were given a time of delivery and it was delivered as stated. Thank you!

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Rated 4 out of 5 stars

Courier was great. Very courteous and helpful. The notification email needs improvement. I didn't open it as it looked like spam. Consequently I wasn't expecting the delivery. Please add more... See more

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Rated 5 out of 5 stars

Chris the driver was excellent. There was an issue with access due to weather, but he rang and we sorted it out. Excellent service to ensure I got the delivery my business needed.

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Rated 5 out of 5 stars

Helped me take my parcel on 2nd floor as no elevator. He was so kind provided I was holding baby. He remained professional.

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Rated 5 out of 5 stars

Effecient service. Parcel delivered with effecincy. Driver polite. Parked with care outside my house. Package sound with no damages seen.

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Rated 5 out of 5 stars

Excellent service by this gentleman. Rang the bell and waited until I got to the door and then put the bulky package into the porch for me. Would give more stars if it were possible

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Rated 5 out of 5 stars

All good with the delivery. The driver actually knocked the door and waited for someone to answer the door, which these days is a 5/5 from us! Keep this up and you’ll be better than the big names who... See more

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Rated 5 out of 5 stars

Excellent service, no throwing parcels over the wall or leaving them on the doorstep on a main busy road. Great company.

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Rated 5 out of 5 stars

Plenty of updates with a final two hours time slot. Arrived without any damage. It's what all deliveries should be.

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Rated 5 out of 5 stars

Used APC twice lately. Very good service all-round, arrived within 20 minutes of the start of the time slot. Impressed and would recommend to others.

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Rated 5 out of 5 stars

Polite friendly delivery driver. All items as ordered. No concerns or issues during my experience. Just great.

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Company details

  1. Courier Service

Information provided by various external sources

The UK's only independently owned Overnight parcel delivery company covering the UK and Ireland.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

197K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Great Service !!

I was kept informed throughout the delivery process and it was perfectly timed, as stated. The package was well packed by the seller and all items were intact when received

October 14, 2025
Unprompted review
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