Very poor packaging used and damaged…
Very poor packaging used and damaged goods. This company are only the middle men and do not produce any radiators. They should use a better manufacture. Expensive items and inadequately packaged with very slow and poor lead times.
Reply from TradeRadiators
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and that the condition in which your item arrived did not meet your expectations. This is certainly not the standard we aim to uphold.
While it's true that we work with trusted manufacturers to supply our products, we take full responsibility for the entire customer experience—from order placement to delivery. We completely understand your frustration regarding the packaging and the condition of the goods upon arrival, and we’re actively working with our suppliers to improve both packaging standards and delivery lead times.
Kind regards,
Yasmin Dar