Ref 000778920
Truly disappointing experience. The courier this company is using is not reliable. On five occasions DX failed to deliver the item and keep asking to rearrange the delivery for another day. Three weeks after the initial order my patience ran out. Had to cancel. Hopefully the refund does not take that long
Reply from TradeRadiators
Thank you for your feedback, and I'm truly sorry to hear about your disappointing experience.
We completely understand how frustrating repeated delivery failures can be, especially after waiting so long. This is not the standard we aim to uphold, and we sincerely apologise for the inconvenience caused by the courier service. Your time and trust are important to us, and it's clear we fell short in this instance.
Please rest assured that your refund will be processed once we have confirmation that the radiator is on its way back to us, and we’ll also be reviewing this case with our delivery partner to help prevent this from happening again in the future.
If there’s anything further we can do to make this right, don’t hesitate to reach out.
Kind regards,
Yasmin Dar