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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide selection and variety of products available, as well as the user-friendly website and straightforward ordering process. Consumers highlight the solid construction and high quality of the furniture, often noting the use of real wood instead of flat-pack materials. People also appreciate the careful packaging that prevents damage during shipping. Consumers report positive experiences with the customer service team, specifically mentioning quick response times, helpful assistance, and efficient problem resolution. Reviewers also value the company's willingness to address issues and provide solutions. While opinions on delivery services, specific product features, and order accuracy vary, the overall sentiment towards the company's quality and customer support remains strong.

Based on these reviews

Rated 4 out of 5 stars

Waited almost 4 months for delivery of a Lila mirrored bathroom cabinet in acacia wood. Lovely cabinet, solidly built. It’s a pity that the shelves inside are at fixed heights, however, as none of the... See more

Rated 4 out of 5 stars

Bought the TV stand and it looks exactly like the image with exceptional quality. Everything was smooth and easy just wish the price was maybe... slightly lower. Only issue was that one of the magnets... See more

Rated 4 out of 5 stars

Tikamoon were excellent to deal with and we are very happy with the product. There were some issues with shipment damage but no fault of Tikamoon, as it was well packaged. Dealt with extremely well by... See more

Rated 4 out of 5 stars

Good website easy to navigate, seamless ordering and delivery with good packaging. I ordered a display cabinet which is beautiful and I am pleased with it. There was a small amount of damage that mus... See more

Rated 5 out of 5 stars

Although disappointed the TV unit arrived slightly damaged, the after service was 5 Star! The problem has been resolved and I have since ordered a further piece of furniture. My sincere thanks to all... See more

Rated 5 out of 5 stars

Amazing customer service. I can’t rate the products just yet as haven’t been installed but the advice and updates i have had by all staff ( today was Lucie) has been super polite, considerate and much... See more

Rated 5 out of 5 stars

Having previously ordered two Arco garden chairs from Tikamoon and loved them, we decided to order them for our main outdoor dining table. They were out of stock but I was duly informed of their resto... See more

Rated 5 out of 5 stars

Had an issue but was resolved very well by lucie in customer services. I would purchase again from the company. Good customer care.

Rated 2 out of 5 stars

The unit unfortunately did not live up to expectations. While the pictures showed a rich, classy colour with a warm and stylish vibe, the actual piece arrived looking quite different. The surface has... See more

Company replied

Rated 5 out of 5 stars

Just received my furniture from tikamoon and it's stunning. Experienced a nightmare with parcelforce but Tracey from Tikamoon's customer service was incredibly kind and sorted this issue in 5minutes.... See more

Rated 5 out of 5 stars

Beautiful Jill sink unit and wall cabinet. great quality, modern design. Doesn't look cheap or naff like a lot of bathroom units. Classy and different. The first unit arrived damaged but I was offered... See more

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Rated 5 out of 5 stars

Ordered 2 bedside tables (Gabrielle) which arrived quickly. Very happy with them both, solid build and very heavy. Drawer rails and soft close cupboard are very smooth. Slightly darker/duller than th... See more

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Rated 2 out of 5 stars

The Eden dining table we ordered had marks on it and bubbling to the wood. The legs were also not aligned and so stick out . We ask for replacement legs but were told this was not possible. We we... See more

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Rated 5 out of 5 stars

Fantastic company to buy from! High quality products at a reasonable price. Value for money and different from the average whatever you order. Purchased twice. Latest order is the Edgar vanity unit i... See more

Rated 5 out of 5 stars

I stumbled upon tikamoon whilst scrolling Instagram and looking for furniture ideas for my new home. I biught some bed some bedside tables from you, and I was so so pleased with the quality, the lo... See more

Rated 5 out of 5 stars

Lovely pieces, well designed and look good in the space. We purchased a large desk, headboard, outdoor chair and chest of drawers. Nicely made and such a treat to receive solid wood again - I am so ov... See more

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Rated 5 out of 5 stars

I bought some well made high quality chairs form Tikamoon. However, I accidentally spilled something on one of them over a year later. I contacted the company and they have been very helpful, particul... See more

Rated 5 out of 5 stars

Very easy to navigate the website and in person the products look exactly as photographed (Isaure console table and Maljakko vase) Packaging was very well done also, shipped to Ireland with no da... See more

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Rated 5 out of 5 stars

I wanted something different for our new bathroom, and I was set on solid wood. We purchased this, and were not disappointed. It looks absolutely stunning in the space, with brushed brass fittings. It... See more

Rated 5 out of 5 stars

Beautiful furniture - a cut above most of what you can get elsewhere (unless you go bespoke). The wood in this unit is really lovely (it is nice to find something made from solid wood) and the... See more

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Rated 5 out of 5 stars

Tikamoon is a good company with an excellent choice of items that are always of a good design and build. You can find some unique pieces here. Lucie provided me with excellent support and customer ser... See more

Rated 5 out of 5 stars

A really prompt and helpful response to my email requesting advice as to how best to treat damage to our marble basin.

Rated 5 out of 5 stars

Very happy with our order. The tv unit we bought was perfect for the space and came beautifully packaged. The piece went on sale basically straight after we bought it but upon emailing the customer se... See more

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Rated 3 out of 5 stars

My console table is beautiful but arrived with a top that had had the stain applied poorly. After several exchange of emails this was swapped for a new table which sadly still has a small imperfect... See more

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Rated 5 out of 5 stars

I recently purchased two bedside tables and upon opening the box, I discovered that one of them was severely damaged and beyond repair. I reported this issue immediately. To my surprise, custome... See more

Company replied

Rated 5 out of 5 stars

Great product and experience. Not only is this a great table at a really reasonable price, it arrived sooner than the quoted delivery date, I was given several opportunities to accept and change t... See more

Rated 5 out of 5 stars

The entire experience was great from end to end. The furniture is super and well made - described accurately with multiple photographs and videos. The customer service is first rate - they answered... See more

Rated 5 out of 5 stars

Beautiful desk, well-constructed and exactly as shown in the pictures on the Tikamoon website. Really quick delivery to the U.K.

Rated 5 out of 5 stars

Ordered two of the Teo - Low garden armchair in solid teak. The chairs are lovely and extremely well made from what I can see. Ordering was easy and delivery communication was great plus they delivere... See more

Rated 5 out of 5 stars

I phoned customer services and spoke to Tracey about an order i was going to place. I recieved excellent customer service from Tracey, who was so helpful and generous.

Rated 5 out of 5 stars

Before placing an order, I had a very useful call with customer service who helped me figure out if the chairs I wanted to order were right for me. The delivery was also very efficient.

Rated 5 out of 5 stars

The response time was outstanding, and Tracey solved my issue and came back to me with a couple of hours with clear communications on next steps.

Rated 5 out of 5 stars

Beautiful item, quick delivery and table was really well packaged to avoid any damage. Table arrived really quickly so could start enjoying it faster than expected!

Rated 2 out of 5 stars

I am disappointed with the quality of the Jacob Vanity Unit. We installed it in January 2025, and by April, the first crack appeared on the surface, despite careful use and good ventilation. W... See more

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Rated 5 out of 5 stars

Tracey was very helpful. I cancelled an order after it was despatched as my first choice had come back into stock.

Rated 5 out of 5 stars

Amazing experience amazing customer support Lucie , very professional respectful and absolutely kind . Tikamoon highly recommend the best quality and design furniture I even seen . Thank you

Rated 5 out of 5 stars

I have brought off Tikamoon before and have returned to buy something else which I am very pleased about

Rated 5 out of 5 stars

Lucie was brilliant. So efficient and polite. Quickly and professionally answered my question.

Rated 5 out of 5 stars

The Oliver Sheesham TV Stand 200 was a perfect fit for my 55" TV and living room. The top open shelf area was very useful to arrange and hide away my skyQ, soundbar, PS4 console. There was also adeq... See more

Rated 2 out of 5 stars

I was quite excited by the prospect of ordering from these guys. Hugely disappointed with the TV stand. Drawer was damaged and sticks, and almost toppled my TV as is pulled it open. No quibble with ac... See more

Company replied

Rated 5 out of 5 stars

Very happy with the choice and range of products. Website esay to use, ordering was also easy. the mirror is sturdily built but also easy to take apart (we wanted to paint it white). The supplied ha... See more

Rated 2 out of 5 stars

Love the style but unfortunately my tv cabinets magnetic function still does not work, despite being sent an entire new unit for this reason. I asked before a new unit being sent that it be checked p... See more

Company replied

Rated 5 out of 5 stars

We love the sideboard and it really makes a great addition to our dining room. We did approach Tikamoon over a question about whether the shelves were removable and they couldn’t have been more helpfu... See more

Rated 5 out of 5 stars

I'm very impressed with this company. We had a problem with a table that was delivered (on time) and they immediately sent out another one. No questions asked, just taken on trust. They respond to que... See more

Rated 5 out of 5 stars

We were really delighted with the look and quality of their Jill solid teak and ceramic bathroom cabinet with inset sink. It looks wonderful in our new en-suite. We ordered another one for another bat... See more

Rated 5 out of 5 stars

We have purchased a number of Items from Tikamoon and the quality is excellent. We recently spoke with Lucie who was extremely helpful in assisting us with a few product details and guided us to a dis... See more

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Company details

  1. Home & Garden

Information provided by various external sources

Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale. In case you like to read guaranteed authentic reviews about us, please view: https://www.ekomi.co.uk/review-tikamooncouk.html


Contact info

4.0

Great

TrustScore 4 out of 5

873 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


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Rated 1 out of 5 stars

Disappointing wardrobe - poor finish and wonky doors - replacement item even worse!

I received my order earlier and admit I am quite disappointed. This is the third piece of furniture I have ordered from Tikamoon and had no issue with the others.

Firstly, the finish on the inside is poor. It's on the interior, so I can live with this, but not what I expect purchasing a brand new item. Furthermore, the inside back, which is where the poor finish is, is not pine wood, which I expect to have some imperfections as part of the character of wood, this is clearly the poor application and finish.

Even worse, the doors are so far apart. I can practically put my finger through! I am six foot tall and hardly have dainty hands either! Whoever affixed the doors and hinges really didn't know what they were doing - this is not quality craftsmanship by any stretch!

Really not the quality I expected and am very disappointed. I will think again before ordering from Tikamoon in future as a result.

Update - replacement item received, even worse!

The replacement wardrobe received is worse than the first, so it clearly was not a one-off in terms of the poor quality and craftsmanship. It's taken me a few days to collect myself in order to write this - the disappointment has been overwhelming. 

The space between the two front doors - about 1cm is still apparent, just like with the first wardrobe, however, on this wardrobe, the doors are not even from top to bottom, one door is higher than the other. The door hardware is also not even from the left and right door and more than that, I had to tighten the screws on the back because they were turning around so the faux rod lock could not go through the loops properly. 

The finish is also much worse on this one - it's clear there were chips, so wood filler was used, but the pain adhesion is very poor - several examples of this on interior and worse and on the exterior, where the finish is much lighter and therefore very obvious. There is dust on the item, which I'd expect from the warehouse, however, there are white marks everywhere - these do not wipe away! It seems like some sort of white stain.

The fact that a nail/pin gun was used and the holes are still remaining - clearly wood filler was used on the cheap pine used to make this item per previous point above, yet wood filler was not applied to cover these holes - looks like woodworm has had a field day!

This will be the third furniture cabinet I have purchased from Tikamoon - the first two items were brilliant, no issues and have also stood the test of time. The quality has certainly gone down if these two items are anything to go by and will certainly make me question whether there will be another purchase. Poor craftsmanship and poor quality assurance - the items does not reflect the price tag for being such poor quality. 

It makes me wonder that because I voiced my complaint about the poor quality of the first item, you've sent one that is even worse! Downgrading to one star review as a result!

August 7, 2025
Unprompted review
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Reply from Tikamoon

Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent order did not meet your expectations, especially after having had positive experiences with your previous Tikamoon purchases.

We understand your disappointment regarding both the interior finish and the door alignment. The quality and craftsmanship of our furniture are extremely important to us, and it is clear from your comments that we have fallen short in this instance. Please accept our sincere apologies.

One of our customer service representatives will reach out to you shortly to find the right solution for you.

Kind regards
Your Tikamoon Team

Rated 5 out of 5 stars

It came super quick was exactly as…

It came super quick was exactly as described and I still very much love it! Great quality and I love that it comes assembled , so handy! I will order from here again it’s worth the price

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Lucie for your service

I recently purchased two bedside tables and upon opening the box, I discovered that one of them was severely damaged and beyond repair. I reported this issue immediately.

To my surprise, customer support offered a £40 refund if I kept the damaged item. I found this response disappointing and unacceptable, especially given their reputation for high-quality products and service.

However, Lucie assisted me when I called and she immediately sent a new one and collected the broken item. Thank you Lucie!

July 22, 2025
Unprompted review
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Reply from Tikamoon

Thank you for your review.

We are very sorry that the order arrived damaged and for the disappointment in our customer service. This has been passed onto the team for their continued improvements and we are pleased to see that a replacement has been ordered for you.

Should you need anything else, please do not hesitate to reach out.

Kind regards
Your Tikamoon Team

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Rated 5 out of 5 stars

Great Table

Beautiful item, quick delivery and table was really well packaged to avoid any damage. Table arrived really quickly so could start enjoying it faster than expected!

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great problem-solving.

Lucie solved my delivery issues effectively . It was a great relief to speak to a person ( not the Parcelforce AI). Merci beaucoup, Lucie.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Tikamoon for their…

I highly recommend Tikamoon for their excellent customer service and clear communication. We had a query regarding a return, and their team responded promptly and professionally throughout the process. They kept us informed at every step and were committed to ensuring a smooth and hassle-free experience. It’s refreshing to deal with a company that genuinely prioritises its customers. Thank you, Tikamoon!

July 25, 2025
Unprompted review
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Rated 1 out of 5 stars

Inconsistent quality

I ordered a coffee table after extensive research. The table would take 10 weeks to arrive but I was willing to wait as it was ideal in terms of design and dimensions. When it arrived, the wood on the top surface was totally cracked. There was no obvious damage to the box but the table was clearly unusable. Tikamoon offered a paltry £75 as compensation were we to keep the table. We wanted to have a replacement sent to us but Tikamoon said this would take a further 10 weeks. Since the damage was extensive, we had no choice but to return the table. I did not sense any real appreciation for the inconvenience caused from the company. I am now back to square one in my search for a coffee table and feel hugely let down by this company.

July 14, 2025
Unprompted review
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Reply from Tikamoon

Thank you for your feedback.

Please accept our apologies that the coffee table received was in a less than perfect condition, and that our proposals to resolve the situation were not satisfactory. Due to UK regulations, it is necessary to obtain importation certificates for sheesham wood prior to shipping the order. Unfortunately, we are unable to expedite this process, hence the 10-week lead time.

We hope you are able to find a suitable alternative.

Kind regards
Your Tikamoon Team

Rated 1 out of 5 stars

Marceau garden bench - broke as we took it out of the box

We bought a garden bench and the arm snapped off as my wife removed it from the packaging. No evidence of external damage to the box to suggest it was damaged in transit. No excess force used. The join which broke (where the arm inserts to the back of the bench) was made with glue and did not look secure. If it had happened with my child resting on it it would likely have led to injury.

When I contacted for a return and refund there was no acknowledgement as to the fact they had shipped a clearly inferior product, and the inconvenience it caused.

My first experience with Tikamoon.

July 17, 2025
Unprompted review
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Reply from Tikamoon

Thank you for taking the time to share your feedback. We're very sorry to hear of your experience with the Marceau garden bench and the disappointment it caused.

Please accept our apologies for the issue you encountered with the product and for the frustration caused during the return process.

We appreciate you bringing the quality concern to our attention. Your comments have been shared with our product and quality control teams so they can investigate this matter further and take corrective steps where necessary.

Kind regards
Your Tikamoon Team

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Rated 5 out of 5 stars

Excellent unit, very stunning in bathroom

I wanted something different for our new bathroom, and I was set on solid wood. We purchased this, and were not disappointed. It looks absolutely stunning in the space, with brushed brass fittings. It is excellent quality, and I imagine will last decades in the space.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

I love this table very much

I love this table very much, excellent quality. When it is placed in my living room, it makes the whole environment look more upscale.
You get what you pay for. This is a product that is worth investing in!

July 1, 2025
Unprompted review
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Rated 4 out of 5 stars

Lila acacia wood cabinet

Waited almost 4 months for delivery of a Lila mirrored bathroom cabinet in acacia wood. Lovely cabinet, solidly built. It’s a pity that the shelves inside are at fixed heights, however, as none of the shelves accommodate my electric toothbrush (when stood upright). Also, the finish is much greyer than the brown shown online.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products and customer service

We were really delighted with the look and quality of their Jill solid teak and ceramic bathroom cabinet with inset sink. It looks wonderful in our new en-suite. We ordered another one for another bathroom but had to return it unopened as it was too big for the space - they were a joy to deal with and made this process so easy.

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

When things don’t quite work out as planned

We purchased a beautiful Greco mango dining table for our new apartment. On delivery, much to our disappointment it was immediately apparent that it was going to be too large for our living room. We contacted Customer Service and explained our dilemma to Fiona, as we retained the original packaging she willingly agreed for it to be returned for refund and made arrangements for its collection.
A reflection of a good company is how it handles customer services, not just at the point of sale but on those occasions when matters don’t quite work out as planned. We love Tikamoon not just for its magnificent furniture but for its excellent ambassadors like Fiona!

July 4, 2025
Unprompted review

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