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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide selection and variety of products available, as well as the user-friendly website and straightforward ordering process. Consumers highlight the solid construction and high quality of the furniture, often noting the use of real wood instead of flat-pack materials. People also appreciate the careful packaging that prevents damage during shipping. Consumers report positive experiences with the customer service team, specifically mentioning quick response times, helpful assistance, and efficient problem resolution. Reviewers also value the company's willingness to address issues and provide solutions. While opinions on delivery services, specific product features, and order accuracy vary, the overall sentiment towards the company's quality and customer support remains strong.

Based on these reviews

Rated 4 out of 5 stars

Waited almost 4 months for delivery of a Lila mirrored bathroom cabinet in acacia wood. Lovely cabinet, solidly built. It’s a pity that the shelves inside are at fixed heights, however, as none of the... See more

Rated 4 out of 5 stars

Bought the TV stand and it looks exactly like the image with exceptional quality. Everything was smooth and easy just wish the price was maybe... slightly lower. Only issue was that one of the magnets... See more

Rated 4 out of 5 stars

Tikamoon were excellent to deal with and we are very happy with the product. There were some issues with shipment damage but no fault of Tikamoon, as it was well packaged. Dealt with extremely well by... See more

Rated 4 out of 5 stars

Good website easy to navigate, seamless ordering and delivery with good packaging. I ordered a display cabinet which is beautiful and I am pleased with it. There was a small amount of damage that mus... See more

Rated 5 out of 5 stars

Although disappointed the TV unit arrived slightly damaged, the after service was 5 Star! The problem has been resolved and I have since ordered a further piece of furniture. My sincere thanks to all... See more

Rated 5 out of 5 stars

Amazing customer service. I can’t rate the products just yet as haven’t been installed but the advice and updates i have had by all staff ( today was Lucie) has been super polite, considerate and much... See more

Rated 5 out of 5 stars

Having previously ordered two Arco garden chairs from Tikamoon and loved them, we decided to order them for our main outdoor dining table. They were out of stock but I was duly informed of their resto... See more

Rated 5 out of 5 stars

Had an issue but was resolved very well by lucie in customer services. I would purchase again from the company. Good customer care.

Rated 2 out of 5 stars

The unit unfortunately did not live up to expectations. While the pictures showed a rich, classy colour with a warm and stylish vibe, the actual piece arrived looking quite different. The surface has... See more

Company replied

Rated 5 out of 5 stars

Just received my furniture from tikamoon and it's stunning. Experienced a nightmare with parcelforce but Tracey from Tikamoon's customer service was incredibly kind and sorted this issue in 5minutes.... See more

Rated 5 out of 5 stars

Beautiful Jill sink unit and wall cabinet. great quality, modern design. Doesn't look cheap or naff like a lot of bathroom units. Classy and different. The first unit arrived damaged but I was offered... See more

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Rated 5 out of 5 stars

Ordered 2 bedside tables (Gabrielle) which arrived quickly. Very happy with them both, solid build and very heavy. Drawer rails and soft close cupboard are very smooth. Slightly darker/duller than th... See more

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Rated 2 out of 5 stars

The Eden dining table we ordered had marks on it and bubbling to the wood. The legs were also not aligned and so stick out . We ask for replacement legs but were told this was not possible. We we... See more

Company replied

Rated 5 out of 5 stars

Fantastic company to buy from! High quality products at a reasonable price. Value for money and different from the average whatever you order. Purchased twice. Latest order is the Edgar vanity unit i... See more

Rated 5 out of 5 stars

I stumbled upon tikamoon whilst scrolling Instagram and looking for furniture ideas for my new home. I biught some bed some bedside tables from you, and I was so so pleased with the quality, the lo... See more

Rated 5 out of 5 stars

Lovely pieces, well designed and look good in the space. We purchased a large desk, headboard, outdoor chair and chest of drawers. Nicely made and such a treat to receive solid wood again - I am so ov... See more

Company replied

Rated 5 out of 5 stars

I bought some well made high quality chairs form Tikamoon. However, I accidentally spilled something on one of them over a year later. I contacted the company and they have been very helpful, particul... See more

Rated 5 out of 5 stars

Very easy to navigate the website and in person the products look exactly as photographed (Isaure console table and Maljakko vase) Packaging was very well done also, shipped to Ireland with no da... See more

Company replied

Rated 5 out of 5 stars

I wanted something different for our new bathroom, and I was set on solid wood. We purchased this, and were not disappointed. It looks absolutely stunning in the space, with brushed brass fittings. It... See more

Rated 5 out of 5 stars

Beautiful furniture - a cut above most of what you can get elsewhere (unless you go bespoke). The wood in this unit is really lovely (it is nice to find something made from solid wood) and the... See more

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Rated 5 out of 5 stars

Tikamoon is a good company with an excellent choice of items that are always of a good design and build. You can find some unique pieces here. Lucie provided me with excellent support and customer ser... See more

Rated 5 out of 5 stars

A really prompt and helpful response to my email requesting advice as to how best to treat damage to our marble basin.

Rated 5 out of 5 stars

Very happy with our order. The tv unit we bought was perfect for the space and came beautifully packaged. The piece went on sale basically straight after we bought it but upon emailing the customer se... See more

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Rated 3 out of 5 stars

My console table is beautiful but arrived with a top that had had the stain applied poorly. After several exchange of emails this was swapped for a new table which sadly still has a small imperfect... See more

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Rated 5 out of 5 stars

I recently purchased two bedside tables and upon opening the box, I discovered that one of them was severely damaged and beyond repair. I reported this issue immediately. To my surprise, custome... See more

Company replied

Rated 5 out of 5 stars

Great product and experience. Not only is this a great table at a really reasonable price, it arrived sooner than the quoted delivery date, I was given several opportunities to accept and change t... See more

Rated 5 out of 5 stars

The entire experience was great from end to end. The furniture is super and well made - described accurately with multiple photographs and videos. The customer service is first rate - they answered... See more

Rated 5 out of 5 stars

Beautiful desk, well-constructed and exactly as shown in the pictures on the Tikamoon website. Really quick delivery to the U.K.

Rated 5 out of 5 stars

Ordered two of the Teo - Low garden armchair in solid teak. The chairs are lovely and extremely well made from what I can see. Ordering was easy and delivery communication was great plus they delivere... See more

Rated 5 out of 5 stars

I phoned customer services and spoke to Tracey about an order i was going to place. I recieved excellent customer service from Tracey, who was so helpful and generous.

Rated 5 out of 5 stars

Before placing an order, I had a very useful call with customer service who helped me figure out if the chairs I wanted to order were right for me. The delivery was also very efficient.

Rated 5 out of 5 stars

The response time was outstanding, and Tracey solved my issue and came back to me with a couple of hours with clear communications on next steps.

Rated 5 out of 5 stars

Beautiful item, quick delivery and table was really well packaged to avoid any damage. Table arrived really quickly so could start enjoying it faster than expected!

Rated 2 out of 5 stars

I am disappointed with the quality of the Jacob Vanity Unit. We installed it in January 2025, and by April, the first crack appeared on the surface, despite careful use and good ventilation. W... See more

Company replied

Rated 5 out of 5 stars

Tracey was very helpful. I cancelled an order after it was despatched as my first choice had come back into stock.

Rated 5 out of 5 stars

Amazing experience amazing customer support Lucie , very professional respectful and absolutely kind . Tikamoon highly recommend the best quality and design furniture I even seen . Thank you

Rated 5 out of 5 stars

I have brought off Tikamoon before and have returned to buy something else which I am very pleased about

Rated 5 out of 5 stars

Lucie was brilliant. So efficient and polite. Quickly and professionally answered my question.

Rated 5 out of 5 stars

The Oliver Sheesham TV Stand 200 was a perfect fit for my 55" TV and living room. The top open shelf area was very useful to arrange and hide away my skyQ, soundbar, PS4 console. There was also adeq... See more

Rated 2 out of 5 stars

I was quite excited by the prospect of ordering from these guys. Hugely disappointed with the TV stand. Drawer was damaged and sticks, and almost toppled my TV as is pulled it open. No quibble with ac... See more

Company replied

Rated 5 out of 5 stars

Very happy with the choice and range of products. Website esay to use, ordering was also easy. the mirror is sturdily built but also easy to take apart (we wanted to paint it white). The supplied ha... See more

Rated 2 out of 5 stars

Love the style but unfortunately my tv cabinets magnetic function still does not work, despite being sent an entire new unit for this reason. I asked before a new unit being sent that it be checked p... See more

Company replied

Rated 5 out of 5 stars

We love the sideboard and it really makes a great addition to our dining room. We did approach Tikamoon over a question about whether the shelves were removable and they couldn’t have been more helpfu... See more

Rated 5 out of 5 stars

I'm very impressed with this company. We had a problem with a table that was delivered (on time) and they immediately sent out another one. No questions asked, just taken on trust. They respond to que... See more

Rated 5 out of 5 stars

We were really delighted with the look and quality of their Jill solid teak and ceramic bathroom cabinet with inset sink. It looks wonderful in our new en-suite. We ordered another one for another bat... See more

Rated 5 out of 5 stars

We have purchased a number of Items from Tikamoon and the quality is excellent. We recently spoke with Lucie who was extremely helpful in assisting us with a few product details and guided us to a dis... See more

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Company details

  1. Home & Garden

Information provided by various external sources

Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale. In case you like to read guaranteed authentic reviews about us, please view: https://www.ekomi.co.uk/review-tikamooncouk.html


Contact info

4.0

Great

TrustScore 4 out of 5

873 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


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Rated 5 out of 5 stars

I ordered a coffe table which was…

I ordered a coffe table which was beautiful! Sadly after a few weeks I noticed there was a problem and the wood was splitting slightly at the corners. Tikamoon were so helpful and organised a return/full refund straight away. I would definitely recommend as the furniture is really beautiful and the customer service excellent.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Help with fittings dimensions

My wife placed an order for the very elegant Easy vanity unit and lavastone basin, as a feature for our new en suite. The product comes without taps and drainage and we couldn't find any size guides for the tap and drain holes on the otherwise very detailed dimensional drawings.
After sending an email requesting sizes, the very helpful Munro sent back each sizing we would need and a set of more detailed and highlighted drawings for us.
Munro's response was quick, polite and thorough. Exactly the kind of customer service needed from a company.

October 16, 2025
Unprompted review
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Rated 1 out of 5 stars

VERY POOR SERVICE

I am sad to say I have had a very poor service from Tikamoon. I have paid £721 for a garden bench and chairs and within a few weeks, all items are rusting on every single join. These items were listed at the time of purchase as for 'outdoor use'. Unfortunately despite multiple apologies and sincere condolences, the customer service team have only managed to offer 13% compensation on the goods or for me to pack up the items myself (at my time and expense) and return the items. I WOULD NOT RECOMMEND BUYING GABY PRODUCTS FROM THIS COMPANY.

October 14, 2025
Unprompted review
Tikamoon logo

Reply from Tikamoon

Thank you for sharing your feedback.

We can understand your disappointment with the furniture and are very sorry that the options provided were not satisfactory. Our customer care team are working towards a suitable solution to have this resolved as soon as possible.

Kind regards
Your Tikamoon Team

Rated 5 out of 5 stars

Just love the furniture!

Although disappointed the TV unit arrived slightly damaged, the after service was 5 Star! The problem has been resolved and I have since ordered a further piece of furniture. My sincere thanks to all the customer service staff for their prompt and courteous replies to my emails. Excellent company.

October 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Delivery and customer service appalling

Customer service is completely useless and when they damage your item they tell you just to wait 10 days at a time unless you want a refund having wasted time already. You are better off using literally anyone else.

October 10, 2025
Unprompted review
Tikamoon logo

Reply from Tikamoon

Thank you for taking the time to submit your review. Please accept our apologies that your vanity unit was damaged in transit, causing a delay to your renovation project. We are pleased to see that the replacement unit is ready for delivery, arriving sooner than the 10 days initially advised.

We do regret the original order was damaged, but hope you are happy with the finished project.

Your Tikamoon Team

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. I can’t rate the products just yet as haven’t been installed but the advice and updates i have had by all staff ( today was Lucie) has been super polite, considerate and much appreciated. Excited to see my bathroom finished with the Lila unit and mirror

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful desk

Beautiful desk, well-constructed and exactly as shown in the pictures on the Tikamoon website. Really quick delivery to the U.K.

September 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing experience amazing customer…

Amazing experience amazing customer support Lucie , very professional respectful and absolutely kind .
Tikamoon highly recommend the best quality and design furniture I even seen .
Thank you

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excekllent customer service

I phoned customer services and spoke to Tracey about an order i was going to place. I recieved excellent customer service from Tracey, who was so helpful and generous.

October 1, 2025
Unprompted review

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