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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide selection and variety of products available, as well as the user-friendly website and straightforward ordering process. Consumers highlight the solid construction and high quality of the furniture, often noting the use of real wood instead of flat-pack materials. People also appreciate the careful packaging that prevents damage during shipping. Consumers report positive experiences with the customer service team, specifically mentioning quick response times, helpful assistance, and efficient problem resolution. Reviewers also value the company's willingness to address issues and provide solutions. While opinions on delivery services, specific product features, and order accuracy vary, the overall sentiment towards the company's quality and customer support remains strong.

Based on these reviews

Rated 4 out of 5 stars

Waited almost 4 months for delivery of a Lila mirrored bathroom cabinet in acacia wood. Lovely cabinet, solidly built. It’s a pity that the shelves inside are at fixed heights, however, as none of the... See more

Rated 4 out of 5 stars

Bought the TV stand and it looks exactly like the image with exceptional quality. Everything was smooth and easy just wish the price was maybe... slightly lower. Only issue was that one of the magnets... See more

Rated 4 out of 5 stars

Tikamoon were excellent to deal with and we are very happy with the product. There were some issues with shipment damage but no fault of Tikamoon, as it was well packaged. Dealt with extremely well by... See more

Rated 4 out of 5 stars

Good website easy to navigate, seamless ordering and delivery with good packaging. I ordered a display cabinet which is beautiful and I am pleased with it. There was a small amount of damage that mus... See more

Rated 5 out of 5 stars

Although disappointed the TV unit arrived slightly damaged, the after service was 5 Star! The problem has been resolved and I have since ordered a further piece of furniture. My sincere thanks to all... See more

Rated 5 out of 5 stars

Amazing customer service. I can’t rate the products just yet as haven’t been installed but the advice and updates i have had by all staff ( today was Lucie) has been super polite, considerate and much... See more

Rated 5 out of 5 stars

Having previously ordered two Arco garden chairs from Tikamoon and loved them, we decided to order them for our main outdoor dining table. They were out of stock but I was duly informed of their resto... See more

Rated 5 out of 5 stars

Had an issue but was resolved very well by lucie in customer services. I would purchase again from the company. Good customer care.

Rated 2 out of 5 stars

The unit unfortunately did not live up to expectations. While the pictures showed a rich, classy colour with a warm and stylish vibe, the actual piece arrived looking quite different. The surface has... See more

Company replied

Rated 5 out of 5 stars

Just received my furniture from tikamoon and it's stunning. Experienced a nightmare with parcelforce but Tracey from Tikamoon's customer service was incredibly kind and sorted this issue in 5minutes.... See more

Rated 5 out of 5 stars

Beautiful Jill sink unit and wall cabinet. great quality, modern design. Doesn't look cheap or naff like a lot of bathroom units. Classy and different. The first unit arrived damaged but I was offered... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 bedside tables (Gabrielle) which arrived quickly. Very happy with them both, solid build and very heavy. Drawer rails and soft close cupboard are very smooth. Slightly darker/duller than th... See more

Company replied

Rated 2 out of 5 stars

The Eden dining table we ordered had marks on it and bubbling to the wood. The legs were also not aligned and so stick out . We ask for replacement legs but were told this was not possible. We we... See more

Company replied

Rated 5 out of 5 stars

Fantastic company to buy from! High quality products at a reasonable price. Value for money and different from the average whatever you order. Purchased twice. Latest order is the Edgar vanity unit i... See more

Rated 5 out of 5 stars

I stumbled upon tikamoon whilst scrolling Instagram and looking for furniture ideas for my new home. I biught some bed some bedside tables from you, and I was so so pleased with the quality, the lo... See more

Rated 5 out of 5 stars

Lovely pieces, well designed and look good in the space. We purchased a large desk, headboard, outdoor chair and chest of drawers. Nicely made and such a treat to receive solid wood again - I am so ov... See more

Company replied

Rated 5 out of 5 stars

I bought some well made high quality chairs form Tikamoon. However, I accidentally spilled something on one of them over a year later. I contacted the company and they have been very helpful, particul... See more

Rated 5 out of 5 stars

Very easy to navigate the website and in person the products look exactly as photographed (Isaure console table and Maljakko vase) Packaging was very well done also, shipped to Ireland with no da... See more

Company replied

Rated 5 out of 5 stars

I wanted something different for our new bathroom, and I was set on solid wood. We purchased this, and were not disappointed. It looks absolutely stunning in the space, with brushed brass fittings. It... See more

Rated 5 out of 5 stars

Beautiful furniture - a cut above most of what you can get elsewhere (unless you go bespoke). The wood in this unit is really lovely (it is nice to find something made from solid wood) and the... See more

Company replied

Rated 5 out of 5 stars

Tikamoon is a good company with an excellent choice of items that are always of a good design and build. You can find some unique pieces here. Lucie provided me with excellent support and customer ser... See more

Rated 5 out of 5 stars

A really prompt and helpful response to my email requesting advice as to how best to treat damage to our marble basin.

Rated 5 out of 5 stars

Very happy with our order. The tv unit we bought was perfect for the space and came beautifully packaged. The piece went on sale basically straight after we bought it but upon emailing the customer se... See more

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Rated 3 out of 5 stars

My console table is beautiful but arrived with a top that had had the stain applied poorly. After several exchange of emails this was swapped for a new table which sadly still has a small imperfect... See more

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Rated 5 out of 5 stars

I recently purchased two bedside tables and upon opening the box, I discovered that one of them was severely damaged and beyond repair. I reported this issue immediately. To my surprise, custome... See more

Company replied

Rated 5 out of 5 stars

Great product and experience. Not only is this a great table at a really reasonable price, it arrived sooner than the quoted delivery date, I was given several opportunities to accept and change t... See more

Rated 5 out of 5 stars

The entire experience was great from end to end. The furniture is super and well made - described accurately with multiple photographs and videos. The customer service is first rate - they answered... See more

Rated 5 out of 5 stars

Beautiful desk, well-constructed and exactly as shown in the pictures on the Tikamoon website. Really quick delivery to the U.K.

Rated 5 out of 5 stars

Ordered two of the Teo - Low garden armchair in solid teak. The chairs are lovely and extremely well made from what I can see. Ordering was easy and delivery communication was great plus they delivere... See more

Rated 5 out of 5 stars

I phoned customer services and spoke to Tracey about an order i was going to place. I recieved excellent customer service from Tracey, who was so helpful and generous.

Rated 5 out of 5 stars

Before placing an order, I had a very useful call with customer service who helped me figure out if the chairs I wanted to order were right for me. The delivery was also very efficient.

Rated 5 out of 5 stars

The response time was outstanding, and Tracey solved my issue and came back to me with a couple of hours with clear communications on next steps.

Rated 5 out of 5 stars

Beautiful item, quick delivery and table was really well packaged to avoid any damage. Table arrived really quickly so could start enjoying it faster than expected!

Rated 2 out of 5 stars

I am disappointed with the quality of the Jacob Vanity Unit. We installed it in January 2025, and by April, the first crack appeared on the surface, despite careful use and good ventilation. W... See more

Company replied

Rated 5 out of 5 stars

Tracey was very helpful. I cancelled an order after it was despatched as my first choice had come back into stock.

Rated 5 out of 5 stars

Amazing experience amazing customer support Lucie , very professional respectful and absolutely kind . Tikamoon highly recommend the best quality and design furniture I even seen . Thank you

Rated 5 out of 5 stars

I have brought off Tikamoon before and have returned to buy something else which I am very pleased about

Rated 5 out of 5 stars

Lucie was brilliant. So efficient and polite. Quickly and professionally answered my question.

Rated 5 out of 5 stars

The Oliver Sheesham TV Stand 200 was a perfect fit for my 55" TV and living room. The top open shelf area was very useful to arrange and hide away my skyQ, soundbar, PS4 console. There was also adeq... See more

Rated 2 out of 5 stars

I was quite excited by the prospect of ordering from these guys. Hugely disappointed with the TV stand. Drawer was damaged and sticks, and almost toppled my TV as is pulled it open. No quibble with ac... See more

Company replied

Rated 5 out of 5 stars

Very happy with the choice and range of products. Website esay to use, ordering was also easy. the mirror is sturdily built but also easy to take apart (we wanted to paint it white). The supplied ha... See more

Rated 2 out of 5 stars

Love the style but unfortunately my tv cabinets magnetic function still does not work, despite being sent an entire new unit for this reason. I asked before a new unit being sent that it be checked p... See more

Company replied

Rated 5 out of 5 stars

We love the sideboard and it really makes a great addition to our dining room. We did approach Tikamoon over a question about whether the shelves were removable and they couldn’t have been more helpfu... See more

Rated 5 out of 5 stars

I'm very impressed with this company. We had a problem with a table that was delivered (on time) and they immediately sent out another one. No questions asked, just taken on trust. They respond to que... See more

Rated 5 out of 5 stars

We were really delighted with the look and quality of their Jill solid teak and ceramic bathroom cabinet with inset sink. It looks wonderful in our new en-suite. We ordered another one for another bat... See more

Rated 5 out of 5 stars

We have purchased a number of Items from Tikamoon and the quality is excellent. We recently spoke with Lucie who was extremely helpful in assisting us with a few product details and guided us to a dis... See more

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Company details

  1. Home & Garden

Information provided by various external sources

Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale. In case you like to read guaranteed authentic reviews about us, please view: https://www.ekomi.co.uk/review-tikamooncouk.html


Contact info

4.0

Great

TrustScore 4 out of 5

873 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Stone Sink

I have brought off Tikamoon before and have returned to buy something else which I am very pleased about

August 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Love it!

Just received my furniture from tikamoon and it's stunning. Experienced a nightmare with parcelforce but Tracey from Tikamoon's customer service was incredibly kind and sorted this issue in 5minutes. Will definitely shop there again!

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Mix up swiftly sorted!

Having previously ordered two Arco garden chairs from Tikamoon and loved them, we decided to order them for our main outdoor dining table. They were out of stock but I was duly informed of their restock and ordered 10 more. However, due to payment system error I ended up with two orders for 10 chairs each. A quick email was responded to swiftly by Lucie who duly sorted the error and I now await the delivery of just 10 chairs!

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

The product broke within days of…

The product broke within days of arrival, despite spending £100s on it. The customer service following that was shocking. I would never recommend tikamoon.

September 1, 2025
Unprompted review
Tikamoon logo

Reply from Tikamoon

Thank you for sharing your experience. We are very sorry that the strap broke on your rattan chest and that we were unable to meet your expectations regarding compensation. We are pleased to confirm that a new strap has been sent out, and should arrive with you in the coming days. Wishing you the best moving forward.

Kind regards
Your Tikamoon Team

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Rated 1 out of 5 stars

DO NOT BUY SINKS FROM THIS COMPANY

Bought an Extro Stri marble basin from here for £199 for my bathroom. Within two days of it being fitted pitting and cracks appeared. The company initially offered me 30% off which I was not happy with at all. They eventually sent me a replacement, this was installed around May 2024, it has now started to do the same thing. I have totally lost faith in this company, I wish I had read the reviews on here before I purchased. They selling substandard sinks. I want a full refund.

September 17, 2025
Unprompted review
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Reply from Tikamoon

Thank you for sharing your review. We are very sorry to hear of the issues you have encountered with your replacement washbasin. Can you please provide images of the basin to our customer service team, who will look to resolve this for you?

Kind regards
Your Tikamoon Team

Rated 1 out of 5 stars

Misleading products and appalling service

The table I ordered from Tikamoon arrived damaged — twice. To make matters worse, it’s advertised as “solid wood” but the top is actually hollow. That’s not just disappointing, it’s misleading.

From there, the service went from bad to worse. Weeks of back-and-forth with customer service got me nowhere: slow replies, contradictory excuses, and absolutely no ownership of the problem. It was like pulling teeth just to get the most basic answers.

Eventually they offered me £200 compensation, which doesn’t even cover the £300 repair cost. Calling this “compensation” feels disingenuous when the customer is left out of pocket. An insulting amount dressed up as a “gesture of goodwill.”

And even then, they dragged their feet. I had to chase constantly, was fed nonsense about the refund being “rejected by the bank” and then “processed from France,” and only saw the money after threatening Section 75 proceedings and making it clear I would go public.

The entire experience was dishonest, exhausting, and infuriating. Tikamoon sell misleading products, provide appalling service, and treat customers with contempt. Avoid them at all costs.

July 18, 2025
Unprompted review
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Reply from Tikamoon

Thank you for your response.

We are very sorry for the difficulties you experienced with the assembly of the table legs. We completely understand your frustration, and our production team is currently reviewing the matter to identify why both tables presented construction issues.

Regarding the refund, we would like to clarify that it was not possible to process it back to your card, which is why the funds were returned directly from our account.

We are pleased that you have decided to keep the table, and we sincerely apologise for the inconvenience caused.

Kind regards
Your Tikamoon Team UK

Rated 5 out of 5 stars

The entire experience was great from…

The entire experience was great from end to end. The furniture is super and well made - described accurately with multiple photographs and videos. The customer service is first rate - they answered the phone quickly and answered my questions immediately and with confidence. The delivery was prompt and incredibly efficient.

September 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Great experience with Tikamoon

Before placing an order, I had a very useful call with customer service who helped me figure out if the chairs I wanted to order were right for me. The delivery was also very efficient.

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

Paid for a Otterman and within a few…

Paid for a Otterman and within a few months they began to wear. Clearly, poorly made and the customer service team didn’t seem to care that we had spent a lot of money on this item for it look terrible within months.

August 27, 2025
Unprompted review
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Reply from Tikamoon

Thank you for taking the time to share your experience. We're truly sorry to hear about the disappointment with your ottoman and the frustration you felt when reaching out for support. While your review appears to relate to a French order, we still want to make sure your concerns are heard, and will forward your feedback to the correct department.

Kind regards
Your Tikamoon Team UK

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Rated 2 out of 5 stars

I am disappointed with the quality of…

I am disappointed with the quality of the Jacob Vanity Unit. We installed it in January 2025, and by April, the first crack appeared on the surface, despite careful use and good ventilation. We were offered either a replacement unit or £110 compensation; we accepted the £110, as a replacement would have been both costly and a major hassle.
By July 2025, two more cracks appeared. We requested a further refund, but this was declined on the basis that we should have repaired the first crack ourselves. Blaming the customer for their product’s lack of quality is particularly disappointing.

Update:
I appreciate that the company offered either a £110 refund or a replacement, but I strongly disagree with the suggestion that the additional cracks occurred because I didn’t repair the first one. It’s not acceptable to shift responsibility onto the customer.

I was planning to have the initial crack repaired, but haven’t managed to get anyone to do it yet. I declined the replacement because of the major cost and hassle of refitting, and I had no reason to think more cracks would appear. A quality unit should not develop multiple cracks in such a short time, especially given how much care we have taken with it.

The fact that further cracks appeared shows the issue was with the product’s quality, not my actions.

August 20, 2025
Unprompted review
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Reply from Tikamoon

Thank you for sharing your feedback. We’re truly sorry to hear about your experience with the Jacob Vanity Unit and understand your frustration. We’d like to clarify that the £110 refund provided was intended to cover the cost of repairing the initial crack and stabilising the unit to prevent further damage. The goal was to help restore the product’s integrity and avoid the need for a full replacement.

We understand that you chose not to pursue the repair, and while we completely respect your decision, this has unfortunately contributed to the continued issues with the unit.

We do regret that this wasn’t the outcome you had hoped for, and we appreciate your understanding.

Rated 2 out of 5 stars

Poor Quality and Customer Service

The Eden dining table we ordered had marks on it and bubbling to the wood. The legs were also not aligned and so stick out . We ask for replacement legs but were told this was not possible.

We were unable to return the table since we’d thrown away the packaging and needed to use it that weekend.

We reached out to customer service who only offered us a £50 refund which we felt was very little considering the table was close to £800 and the cost of sanding and re-oiling it would basically cost as much as the refund.

August 24, 2025
Unprompted review
Tikamoon logo

Reply from Tikamoon

Thank you for sharing your feedback. We’re very sorry to hear about your experience with the Eden dining table. Please note that each table is handcrafted, and a slight misalignment may be visible after assembly. This is a natural characteristic of the craftsmanship and is not considered a defect.

We are sorry we were unable to meet your expectations and appreciate your feedback, which we will take into consideration as we continue to improve our processes.

Kind regards
Your Tikamoon Team

Rated 4 out of 5 stars

Highly recommend

Bought the TV stand and it looks exactly like the image with exceptional quality. Everything was smooth and easy just wish the price was maybe... slightly lower. Only issue was that one of the magnets doesn't hold the door as well as the other side.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I bought some well made high quality chairs form Tikamoon. However, I accidentally spilled something on one of them over a year later. I contacted the company and they have been very helpful, particularly Tracey. High quality furniture and excellent customer service.

August 15, 2025
Unprompted review
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Rated 2 out of 5 stars

Didn’t live up to expectations

The unit unfortunately did not live up to expectations. While the pictures showed a rich, classy colour with a warm and stylish vibe, the actual piece arrived looking quite different. The surface has a whitish-greyish layer that looks cheap and plastic and takes away from the elegance shown online. I would return if I wasn’t on a time crunch… not worth the money!

August 14, 2025
Unprompted review
Tikamoon logo

Reply from Tikamoon

We’re very sorry to hear that your unit did not meet your expectations. We always strive to ensure our product images reflect the true look and feel of each piece, and it’s disappointing to learn that the finish appeared different in person.

Thank you for your feedback — it helps us improve both our products and the way we present them online.

Kind regards
Your Tikamoon Team

Rated 5 out of 5 stars

Exceptional!

I stumbled upon tikamoon whilst scrolling Instagram and looking for furniture ideas for my new home.
I biught some bed some bedside tables from you, and I was so so pleased with the quality, the look, the originality, the customer service, the delivery choice, and the packing.
I was so happy I decided to buy the matching TV unit! Can not fault you guys. I've had so many compliments already. Thank you!

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Snowy owls.

Customer service were realy good and the cabinets are really well made and lovely to look at and handle.

July 31, 2025
Unprompted review

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