Thank you Lucie for your service
I recently purchased two bedside tables and upon opening the box, I discovered that one of them was severely damaged and beyond repair. I reported this issue immediately.
To my surprise, customer support offered a £40 refund if I kept the damaged item. I found this response disappointing and unacceptable, especially given their reputation for high-quality products and service.
However, Lucie assisted me when I called and she immediately sent a new one and collected the broken item. Thank you Lucie!
Reply from Tikamoon
Thank you for your review.
We are very sorry that the order arrived damaged and for the disappointment in our customer service. This has been passed onto the team for their continued improvements and we are pleased to see that a replacement has been ordered for you.
Should you need anything else, please do not hesitate to reach out.
Kind regards
Your Tikamoon Team