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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. However, customers have expressed mixed feelings regarding the orders they placed. Some people mentioned difficulties in keeping track of their orders. Also, opinions on the quality and the delivery service appear to be quite varied, with no clear consensus among consumers. On the other hand, people seem to be largely dissatisfied with the level of support they receive. Consumers reported issues in getting in touch with the company. Furthermore, a significant number of reviewers expressed frustration with the refund process, indicating a strong consensus of negative experiences in this area.

Based on these reviews

Rated 3 out of 5 stars

Very long wait for delivery and then received an entirely different dress to the one ordered. It was poorly made, flimsy, man-made fibre and not even advertised on the website. When asking for a refun... See more

Company replied

Rated 3 out of 5 stars

Got frightened reading these reviews ...... Just purchased a number of items doubling on different sizes. Really hope I don't have an issue returning the one that does not fit. Will change my... See more

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Rated 2 out of 5 stars

Unable to track parcel keeps saying we site not working not letting me log says I formation wrong it is not.Even tried to change password to get inlays link sent to change password done twice still... See more

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Rated 2 out of 5 stars

DO NOT ORDER FROM THIS COMPANY UNLESS YOU WANT TO BE SCAMMED I have tried to return 2 products as the sizing is not good plus the material of the product is cheap and feels like it will rip the fir... See more

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Rated 1 out of 5 stars

Waited ages for delivery and then when it finally arrived it was not the dress l ordered, not the size ordered, and quite frankly I could have got something better off the market for half the price.... See more

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Rated 1 out of 5 stars

Saw the advent with dresses and thought how nice the looked ordered 7th September 25 received today 6th October 25. All I can say is what rubbish I have received the top is overall material, I woul... See more

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Rated 1 out of 5 stars

Ordered 2 swimwear items that did not fit. Company emailed 5 September to say keep items and they would refund 50% of money paid. Said 3-5 business days for refund to reach my account. Today 24 Septem... See more

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Rated 1 out of 5 stars

I ordered 3 things, glad I didn't order more 1 black bikini- material looked nice thick quality, material was thin and cheap, nothing like picture, bust waz way to small, for someone with flat c... See more

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Rated 1 out of 5 stars

Awful company. Took money straightaway. No contact for weeks, not even when I asked for confirmation and delivery date. Eventually, after 3 weeks, good arrived. Cheap and nasty quality. Nothing lik... See more

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Rated 1 out of 5 stars

AVOID AVOID AVOID!! Still waiting for refund. KAUS e mails me saying different stuff every time. Long story short you will not be happy with your clothes and then you will Not get a refund. Terrible c... See more

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Rated 1 out of 5 stars

Terrible customer service awful clothes and cheap and tacky avoid at all costs relieved blouse its da.aged and they will not refund as per their policy trying to offer me 50%where their policy says f... See more

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Rated 1 out of 5 stars

Bought a dress which doesn’t really suit me requested a return as stated in terms and conditions no response followed up with another one again ignored filled out a form on their site with details tw... See more

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Rated 1 out of 5 stars

I ordered three bikinis costing nearly £60 on 3rd August still haven't received them cannot contact the company or track delivery. I am concerned I might not receive them. If I do I will do another re... See more

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Rated 1 out of 5 stars

After fighting to receive my order of 2 dresses I am very disappointed in the quality The material feels like paper , both supposed to be the same size In reality one is a lot smaller than t... See more

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Rated 1 out of 5 stars

Order no171215 Asked for a refund on a dress I ordered that definitely does not look anything like the one I ordered to be told I could have a partial refund or have to cover the cost of posting it... See more

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Rated 1 out of 5 stars

I will rate 0 if I can . Never buy here . I bought a dress on the 4th of september for a party on the 21 st and still no even dispatched yet . Costumer service by messenger said orders dispatch 8 t... See more

Company replied

Rated 1 out of 5 stars

I ordered a dress from Rosyday fb and IG page. It’s nothing near the colour, Style or fit of the one advertised. They claim to be from the uk but the dress came from China. The colour ordered w... See more

Rated 1 out of 5 stars

I purchased a dress which did not look anything like the image. I have contacted the customer services to request return information, as advised on the website. I have emailed several times and have... See more

Company replied

Rated 1 out of 5 stars

Will never buy from again!! Ordered 2 tops, wrong colours sent, both tops the same colour and not a colour I will ever wear. Was advised I would have to pay full cost of return even though it was th... See more

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Rated 1 out of 5 stars

Still no response after numerous emails to return my items and get a refund. Items are lovely but don’t fit. customer service is terrible UPDATE:they have replied asking me to provide order details... See more

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Rated 1 out of 5 stars

I purchased three items in June, it took a long time for them to arrive, quality was shocking so wanted to return for full refund. Return address was China, I was offered 50% refund and keep the item... See more

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Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!!! Scammers. You will not get a refund if you are not happy with the clothes and will be out of pocket for paying the return package fee on top. DISGUSTING!!!

Company replied

Rated 1 out of 5 stars

I ordered 3 dresses from Rosyday. I assume I was dealing with a UK company. The garments arrived and the quality and material was terrible not what I expected. One of the dresses the zip was broken... See more

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Rated 1 out of 5 stars

I have been trying to contact this company for weeks with no response. I ordered 2 swimming costumes that are beautiful and lovely quality, however they don’t fit me. I want to return and refund. Does... See more

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Rated 1 out of 5 stars

I just received my black dress. Very disappointed. It is a lot shorter than advertised and does not look good. I want to return it but haven’t had an email back yet to return it. I have already purcha... See more

Company replied

Rated 1 out of 5 stars

This is a scam site - BUYER BEWARE!! The images of the clothes are about as far from the actual item as you can get. The quality is atrocious and must cost literally pennies to manufacture. Wh... See more

Company replied

Rated 1 out of 5 stars

I have ordered several items from them, mostly ok but I ordered a jumper and wanted to return it. I had to wait about 2 weeks for a response as they have to approve all returns. They then contacte... See more

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Rated 1 out of 5 stars

Do not buy from this website. I ordered 3 dresses which took ages to come I emailed them and got no answer. When they finally arrived 2 of the dresses I didn’t like so wanted to return them after cons... See more

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Rated 1 out of 5 stars

Dress is absolutely nothing like video advertising , it’s a completely different dress that will go straight into the charity bag

Company replied

Rated 1 out of 5 stars

I ordered a PURPLE bikini in July when it eventually arrived it was BLUE. If I had wanted a blue one I’d have ordered a blue one. I have sent 3 emails asking for a purple one and a way of returning t... See more

Company replied

Rated 1 out of 5 stars

Horrendous! Clothes do not match description. Terrible quality. Then when you return them at your cost, they say they have refunded you when they haven’t, and then proceed to ignore you.

Company replied

Rated 1 out of 5 stars

I ordered a PURPLE bikini in July when it eventually arrived it was BLUE. If I had wanted a blue one I’d have ordered a blue one. I have sent 3 emails asking for a purple one and a way of returning t... See more

Company replied

Rated 1 out of 5 stars

I ordered two items one of which is not suitable and I wish to return it. they are doing everything possible to stop the return. the store policy says that all returns must come with a return... See more

Company replied

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS NON-COMPANY!!! MINUS STAR - Still have not rec'd refund for items that did not fit. Emailed several times for how to return, NEVER GET AN ANSWER.......

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Rated 1 out of 5 stars

My experience with this company is not good I’ve sent many emails with no response I’m asking for a return label for dresses that are flimsy and way too big , my order number is 167854Mrs p Prosser 45... See more

Company replied

Rated 1 out of 5 stars

Although the delivery was fast they don't get back to you about a return. Emailed at least once a week since July and still no response back from them. Definitely do not recommend

Company replied

Rated 1 out of 5 stars

I have had a very bad experience. I didn’t get my item for weeks, eventually I got it and when I wanted to return because was too big and no label. They ignore my emails. Think twice before you buy it... See more

Company replied

Rated 4 out of 5 stars

Great easy to order but only one problem it said 10% off use WEL10 at checkout but there was no where to do that

Company replied

Rated 1 out of 5 stars

I ordered on 10th Sept and still haven't received my order 😒when I tracked my order it said it was enroute but its still not been delivered

Company replied

Rated 1 out of 5 stars

Still waiting for my refund that has never been issued. DO NOT order from this company. They will not give you a refund if you are not happy!!!

Company replied

Rated 1 out of 5 stars

DO NOT BUY!!! Clothes do not match images and if you are not happy you will Not get a refund. They try get you to agree a partial. But I agreed to cover the cost of the return to get a full refund. S... See more

Company replied

Rated 4 out of 5 stars

Took a little time to be delivered, but very pleased with the quality and fit, looking forward the wearing my dress on my holiday

Company replied

Rated 1 out of 5 stars

Still waiting for my refund. KAUS is a scammer and will not refund you. DO NOT buy from here. The clothes are poor quality and if you are not happy you will not get a refund.

Company replied

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Company details

  1. Women's Clothing Store

Written by the company

Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.


Contact info

2.9

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

return policy

I ordered two items one of which is not suitable and I wish to return it.
they are doing everything possible to stop the return.
the store policy says that all returns must come with a return label which they will send upon request. except they won't. the return address in there policy shows a UK address but the keep emailing me to say I have to send back to China. also offering upto 70% discount to keep.
im very frustrated.
ZERO CUSTOMER SERVICE FIR SONETHING SO SIMPLE
o/n 171796

August 28, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry to hear that you are not satisfied with order. We would like to find your order and solve the problem for you. But we did not find any order by your Trustpilot account after trying several searches in the system.

Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.

Thank you for your kind understanding. Have a nice day!

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Rated 4 out of 5 stars

Lovely comfortable dress

Good value for money. Took a little longer on delivery than thought. Had response when queried it. Would recommend.

September 6, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We apologize you've had a less than satisfactory experience with delivery timings and that's not the experience we want any of our customers to have. Our logistics team reviews customer requests very carefully and processes each order as quickly as possible, but we understand there can always be delivery issues related to factors out of our control.

Thank you for your kind understanding. Have a nice day!

Rated 5 out of 5 stars

Love everything

Love everything I purchase from you, always a good experience.

September 7, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

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Rated 5 out of 5 stars

Love love love the dress

Love the material, love the fit and love love love the dress so much so I re-ordered another one

September 1, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

Rated 1 out of 5 stars

Dresses that are flimsy and cheap looking

My experience with this company is not good I’ve sent many emails with no response I’m asking for a return label for dresses that are flimsy and way too big , my order number is 167854Mrs p Prosser 45 Theydon Avenue Woburn Sands MK17 8PN telephone 07801571523. A company called ZEND sent a message but no return email address which is a bi pointless really, here’s hoping ROSYDAYmight respond

September 5, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry that the response time of email don't meet your expectations. Usually, the service team reply emails within 48-72 hours.

We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.

Thank you for your kind understanding. Have a nice day!

Rated 4 out of 5 stars

Surprisingly good quality

The dress arrived after a bit of a wait didn’t realise it would be as long but on saying that the dresses were very nice and surprisingly good quality I will use this website again just be aware there is a wait

August 29, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We apologize that you've had a less-than-satisfactory experience with delivery timings. This is not the experience we want any of our customers to have. Our logistics team reviews customer requests carefully and processes each order as quickly as possible. However, we understand that delivery issues can arise due to factors beyond our control.

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

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Rated 2 out of 5 stars

Unable to track parcel keeps saying we…

Unable to track parcel keeps saying we site not working not letting me log says I formation wrong it is not.Even tried to change password to get inlays link sent to change password done twice still no link don't know if will recieve parcel have doubts but will wait a d see before I do anything about it

September 4, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We apologize that you've had a less-than-satisfactory experience with delivery timings. This is not the experience we want any of our customers to have. Our logistics team reviews customer requests carefully and processes each order as quickly as possible. However, we understand that delivery issues can arise due to factors beyond our control.

Our customer service team will get back to you within 48 hours with an update on your order. Please note that we will contact you via the email you provided in the order.

Thank you for your kind understanding. Have a nice day!

Rated 1 out of 5 stars

Don't waste your time,poor…

Don't waste your time,poor services.its been weeks i never received my order. Customer service never replied any of my messages. Shop at your own risk

August 17, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We apologize that you've had a less-than-satisfactory experience with delivery timings. This is not the experience we want any of our customers to have. Our logistics team reviews customer requests carefully and processes each order as quickly as possible. However, we understand that delivery issues can arise due to factors beyond our control.

We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.

Thank you for your kind understanding. Have a nice day!

Rated 3 out of 5 stars

I’ve just seen you have my delivery…wrong

I’ve just seen you have my delivery address wrong it should be the same as my billing address.
Have sent email to correct 🤞 I get my goods

September 3, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We understand your concern regarding the update of your delivery address.

Our customer service team will get back to you within 48 hours with an update on your order. Please note that we will contact you via the email you provided in the order.

Thank you for your kind understanding. Have a nice day!

Rated 4 out of 5 stars

Excellent quality garment

Excellent quality garment, great fit and looks elegant.

September 3, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

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Rated 5 out of 5 stars

Easy to shop

Easy to shop, great choice of fashion and lovely items when they arrived

September 3, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

Rated 5 out of 5 stars

Gorgeous

Beautiful thank you really love my dress. Didn’t take long to come second dress I have purchased perfect in every way thank you 💕

September 1, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

Rated 1 out of 5 stars

No Exchange or Refund

Avoid buying anything from.this company! You cannot send it back or get a refund!! Which is not right! Stuff made in China ages to come material paper thin and sizing is shocking!!

September 3, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry to hear that you are not satisfied with product. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect.

We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.

Thank you for your kind understanding. Have a nice day!

Rated 1 out of 5 stars

Not happy

I won't be shopping with this company again I made an order on 16/08)2025 and still haven't received it I want a full refund

August 16, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We apologize that you've had a less-than-satisfactory experience with delivery timings. This is not the experience we want any of our customers to have. Our logistics team reviews customer requests carefully and processes each order as quickly as possible. However, we understand that delivery issues can arise due to factors beyond our control.

We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.

Thank you for your kind understanding. Have a nice day!

Advertisement
Rated 5 out of 5 stars

Outfits arrived and they are nice…

Outfits arrived and they are nice quality true to size. It could be a bit quicker or delivery though

September 2, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We apologize you've had a less than satisfactory experience with delivery timings and that's not the experience we want any of our customers to have. Our logistics team reviews customer requests very carefully and processes each order as quickly as possible, but we understand there can always be delivery issues related to factors out of our control.

Thank you for your kind understanding. Have a nice day!

Rated 1 out of 5 stars

Unsatisfactory

I ordered 3 tops from Rosyday.
When they arrived, the black top was made from very cheap fabric, the picture and description was with bell sleeves, but what i received was not as pictured or described.
The other 2 tops in my order were a brown and gray frill sleeveless top. These were really nice, except that the gray top was damaged on the back, the fabric was faulty. I took photos and emailed the customer service team a message along with the photos. I requested a refund for the black top and a replacement for the damaged gray top. I was offered a refund of 50% and to keep the items. I refused this. I sent a follow up email, again requesting a refund, and i received an email this morning, telling me that my order will be refunded but only by 50%. I replied back, stating that i did not agree to the 50% refund and asked for a full refund again. I am waiting for a reply.
It is clear that my emails are not being read and the customer service team are ignoring my request.

This to me is very poor customer service, and although my request is genuine, it has not been dealt with appropriately.
After experiencing such poor customer service, I will not be placing any more orders and would not recommend ordering anything from this website. I will be unsubscribing from this website.
Rosyday - do the right thing!

September 1, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry that you are not satisfied with the product and return process. We value our customers' satisfaction and their opinion on our service, products, ordering process, and more. So we really appreciate you take the time to share your thoughts with us. Your voices help us continue to develop more services and products that meet your needs.

We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.

Thank you for your kind understanding. Have a nice day!

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