Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. However, customers have expressed mixed feelings regarding the orders they placed. Some people mentioned difficulties in keeping track of their orders. Also, opinions on the quality and the delivery service appear to be quite varied, with no clear consensus among consumers. On the other hand, people seem to be largely dissatisfied with the level of support they receive. Consumers reported issues in getting in touch with the company. Furthermore, a significant number of reviewers expressed frustration with the refund process, indicating a strong consensus of negative experiences in this area.

Based on these reviews

Rated 3 out of 5 stars

Very long wait for delivery and then received an entirely different dress to the one ordered. It was poorly made, flimsy, man-made fibre and not even advertised on the website. When asking for a refun... See more

Company replied

Rated 3 out of 5 stars

Got frightened reading these reviews ...... Just purchased a number of items doubling on different sizes. Really hope I don't have an issue returning the one that does not fit. Will change my... See more

Company replied

Rated 2 out of 5 stars

Unable to track parcel keeps saying we site not working not letting me log says I formation wrong it is not.Even tried to change password to get inlays link sent to change password done twice still... See more

Company replied

Rated 2 out of 5 stars

DO NOT ORDER FROM THIS COMPANY UNLESS YOU WANT TO BE SCAMMED I have tried to return 2 products as the sizing is not good plus the material of the product is cheap and feels like it will rip the fir... See more

Company replied

Rated 1 out of 5 stars

Waited ages for delivery and then when it finally arrived it was not the dress l ordered, not the size ordered, and quite frankly I could have got something better off the market for half the price.... See more

Company replied

Rated 1 out of 5 stars

Saw the advent with dresses and thought how nice the looked ordered 7th September 25 received today 6th October 25. All I can say is what rubbish I have received the top is overall material, I woul... See more

Company replied

Rated 1 out of 5 stars

Ordered 2 swimwear items that did not fit. Company emailed 5 September to say keep items and they would refund 50% of money paid. Said 3-5 business days for refund to reach my account. Today 24 Septem... See more

Company replied

Rated 1 out of 5 stars

I ordered 3 things, glad I didn't order more 1 black bikini- material looked nice thick quality, material was thin and cheap, nothing like picture, bust waz way to small, for someone with flat c... See more

Company replied

Rated 1 out of 5 stars

Awful company. Took money straightaway. No contact for weeks, not even when I asked for confirmation and delivery date. Eventually, after 3 weeks, good arrived. Cheap and nasty quality. Nothing lik... See more

Company replied

Rated 1 out of 5 stars

AVOID AVOID AVOID!! Still waiting for refund. KAUS e mails me saying different stuff every time. Long story short you will not be happy with your clothes and then you will Not get a refund. Terrible c... See more

Company replied

Rated 1 out of 5 stars

Terrible customer service awful clothes and cheap and tacky avoid at all costs relieved blouse its da.aged and they will not refund as per their policy trying to offer me 50%where their policy says f... See more

Company replied

Rated 1 out of 5 stars

Bought a dress which doesn’t really suit me requested a return as stated in terms and conditions no response followed up with another one again ignored filled out a form on their site with details tw... See more

Company replied

Rated 1 out of 5 stars

I ordered three bikinis costing nearly £60 on 3rd August still haven't received them cannot contact the company or track delivery. I am concerned I might not receive them. If I do I will do another re... See more

Company replied

Rated 1 out of 5 stars

After fighting to receive my order of 2 dresses I am very disappointed in the quality The material feels like paper , both supposed to be the same size In reality one is a lot smaller than t... See more

Company replied

Rated 1 out of 5 stars

Order no171215 Asked for a refund on a dress I ordered that definitely does not look anything like the one I ordered to be told I could have a partial refund or have to cover the cost of posting it... See more

Company replied

Rated 1 out of 5 stars

I will rate 0 if I can . Never buy here . I bought a dress on the 4th of september for a party on the 21 st and still no even dispatched yet . Costumer service by messenger said orders dispatch 8 t... See more

Company replied

Rated 1 out of 5 stars

I ordered a dress from Rosyday fb and IG page. It’s nothing near the colour, Style or fit of the one advertised. They claim to be from the uk but the dress came from China. The colour ordered w... See more

Rated 1 out of 5 stars

I purchased a dress which did not look anything like the image. I have contacted the customer services to request return information, as advised on the website. I have emailed several times and have... See more

Company replied

Rated 1 out of 5 stars

Will never buy from again!! Ordered 2 tops, wrong colours sent, both tops the same colour and not a colour I will ever wear. Was advised I would have to pay full cost of return even though it was th... See more

Company replied

Rated 1 out of 5 stars

Still no response after numerous emails to return my items and get a refund. Items are lovely but don’t fit. customer service is terrible UPDATE:they have replied asking me to provide order details... See more

Company replied

Rated 1 out of 5 stars

I purchased three items in June, it took a long time for them to arrive, quality was shocking so wanted to return for full refund. Return address was China, I was offered 50% refund and keep the item... See more

Company replied

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!!! Scammers. You will not get a refund if you are not happy with the clothes and will be out of pocket for paying the return package fee on top. DISGUSTING!!!

Company replied

Rated 1 out of 5 stars

I ordered 3 dresses from Rosyday. I assume I was dealing with a UK company. The garments arrived and the quality and material was terrible not what I expected. One of the dresses the zip was broken... See more

Company replied

Rated 1 out of 5 stars

I have been trying to contact this company for weeks with no response. I ordered 2 swimming costumes that are beautiful and lovely quality, however they don’t fit me. I want to return and refund. Does... See more

Company replied

Rated 1 out of 5 stars

I just received my black dress. Very disappointed. It is a lot shorter than advertised and does not look good. I want to return it but haven’t had an email back yet to return it. I have already purcha... See more

Company replied

Rated 1 out of 5 stars

This is a scam site - BUYER BEWARE!! The images of the clothes are about as far from the actual item as you can get. The quality is atrocious and must cost literally pennies to manufacture. Wh... See more

Company replied

Rated 1 out of 5 stars

I have ordered several items from them, mostly ok but I ordered a jumper and wanted to return it. I had to wait about 2 weeks for a response as they have to approve all returns. They then contacte... See more

Company replied

Rated 1 out of 5 stars

Do not buy from this website. I ordered 3 dresses which took ages to come I emailed them and got no answer. When they finally arrived 2 of the dresses I didn’t like so wanted to return them after cons... See more

Company replied

Rated 1 out of 5 stars

Dress is absolutely nothing like video advertising , it’s a completely different dress that will go straight into the charity bag

Company replied

Rated 1 out of 5 stars

I ordered a PURPLE bikini in July when it eventually arrived it was BLUE. If I had wanted a blue one I’d have ordered a blue one. I have sent 3 emails asking for a purple one and a way of returning t... See more

Company replied

Rated 1 out of 5 stars

Horrendous! Clothes do not match description. Terrible quality. Then when you return them at your cost, they say they have refunded you when they haven’t, and then proceed to ignore you.

Company replied

Rated 1 out of 5 stars

I ordered a PURPLE bikini in July when it eventually arrived it was BLUE. If I had wanted a blue one I’d have ordered a blue one. I have sent 3 emails asking for a purple one and a way of returning t... See more

Company replied

Rated 1 out of 5 stars

I ordered two items one of which is not suitable and I wish to return it. they are doing everything possible to stop the return. the store policy says that all returns must come with a return... See more

Company replied

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS NON-COMPANY!!! MINUS STAR - Still have not rec'd refund for items that did not fit. Emailed several times for how to return, NEVER GET AN ANSWER.......

Company replied

Rated 1 out of 5 stars

My experience with this company is not good I’ve sent many emails with no response I’m asking for a return label for dresses that are flimsy and way too big , my order number is 167854Mrs p Prosser 45... See more

Company replied

Rated 1 out of 5 stars

Although the delivery was fast they don't get back to you about a return. Emailed at least once a week since July and still no response back from them. Definitely do not recommend

Company replied

Rated 1 out of 5 stars

I have had a very bad experience. I didn’t get my item for weeks, eventually I got it and when I wanted to return because was too big and no label. They ignore my emails. Think twice before you buy it... See more

Company replied

Rated 4 out of 5 stars

Great easy to order but only one problem it said 10% off use WEL10 at checkout but there was no where to do that

Company replied

Rated 1 out of 5 stars

I ordered on 10th Sept and still haven't received my order 😒when I tracked my order it said it was enroute but its still not been delivered

Company replied

Rated 1 out of 5 stars

Still waiting for my refund that has never been issued. DO NOT order from this company. They will not give you a refund if you are not happy!!!

Company replied

Rated 1 out of 5 stars

DO NOT BUY!!! Clothes do not match images and if you are not happy you will Not get a refund. They try get you to agree a partial. But I agreed to cover the cost of the return to get a full refund. S... See more

Company replied

Rated 4 out of 5 stars

Took a little time to be delivered, but very pleased with the quality and fit, looking forward the wearing my dress on my holiday

Company replied

Rated 1 out of 5 stars

Still waiting for my refund. KAUS is a scammer and will not refund you. DO NOT buy from here. The clothes are poor quality and if you are not happy you will not get a refund.

Company replied

We perform checks on reviews


Company details

  1. Women's Clothing Store

Written by the company

Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.


Contact info

2.9

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Easy to order plenty of nice items to…

Easy to order plenty of nice items to choose from

October 18, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

Advertisement
Rated 1 out of 5 stars

SCAMMERS!!

SCAMMERS!!! DO NOT BUY! Still waiting for my refund which they keep saying is coming. Then offer me a partial. Then it’s coming again. DO NOT BUY as if you don’t like it you will pay for the return and then not get your refund.

October 18, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We already reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.

Thank you for your kind understanding. Have a nice day!

Rated 1 out of 5 stars

Ordered 2 dresses from this company…

Ordered 2 dresses from this company waited weeks for my order, when it arrived it looked nothing like the dresses I ordered, this company is a rip off, and trying to send them back for a refund is proving to be an impossible task

October 15, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry to hear that you are not satisfied with order. We would like to find your order and solve the problem for you. But there are many similar orders in our system if we only search by your Trustpilot account. So we cannot make sure which is your order.

Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.

Thank you for your kind understanding. Have a nice day!

Rated 5 out of 5 stars

So far, so good!

The ad is very eye-catching. Ordering is intuitive. I hope I won't have to wait too long for the package and that the product turns out to be of good quality. So far, so good!

October 17, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We would like to find your order and check the status for you. But we did not find any order by your Trustpilot account after trying several searches in the system.

Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.

Thank you for your kind understanding. Have a nice day!

Rated 1 out of 5 stars

Do not buy anything from this company

Do not buy anything from this company. Items are not from UK and the return address is not a UK address as they state in refund section. Items are not as described, cheap material and of no quality. You’ll be offered a partial refund or will have to send items back to China which will cost you an absolute fortune.

October 6, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry to hear that you are not satisfied with order. We would like to find your order and solve the problem for you. But we did not find any order by your Trustpilot account after trying several searches in the system.

Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.

Thank you for your kind understanding. Have a nice day!

Advertisement
Rated 1 out of 5 stars

RUBBISH

Dress is absolutely nothing like video advertising , it’s a completely different dress that will go straight into the charity bag

October 16, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry to hear that you are not satisfied with product. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect.

We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.

Thank you for your kind understanding. Have a nice day!

Rated 5 out of 5 stars

Simple clear page

Simple clear page. Very easy to navigate no issues from me on my 1st time of visiting. Hope the product meets the same standards

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Waiting

Not got it yet

October 16, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry to hear that you are not satisfied with the shipping time. We would like to find your order and check the status for you. But we did not find any order by your Trustpilot account after trying several searches in the system.

Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.

Thank you for your kind understanding. Have a nice day!

Advertisement
Rated 5 out of 5 stars

Lovely bikins and great packing

Lovely bikins and great packing

October 14, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

Rated 5 out of 5 stars

Very good quality dress looks a lot…

Very good quality dress looks a lot more expensive

October 10, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

Rated 5 out of 5 stars

The item I received was beautiful,

The item I received was beautiful,, but 2sizes too small

October 2, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

It is really a pity that the clothes do not fit well. To make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.

Thank you and have a nice day!

Rated 5 out of 5 stars

I have been looking at this dress for a…

I have been looking at this dress for a while and decided to order and see it I cant wait.

October 12, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

Thank you for purchasing. Our customer service team will get back to you within 48 hours with an update on your order. Please note that we will contact you via the email you provided in the order.

Thank you for your kind understanding. Have a nice day!

Advertisement
Rated 5 out of 5 stars

Good Choice of Clothing

Website easy to use and good choice of clothing.

October 11, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

Rated 1 out of 5 stars

Disappointed

Waited ages for delivery and then when it finally arrived it was not the dress l ordered, not the size ordered, and quite frankly I could have got something better off the market for half the price. Certainly won't be ordering from them again nor would I recommend them. Very disappointed.

October 11, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry to hear that you are not satisfied with product. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect.

We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.

Thank you for your kind understanding. Have a nice day!

Advertisement
Rated 5 out of 5 stars

Double check your size

Ordering was easy & fadt. Delivery took about 8 days but sadly although the dress is ordered was beautiful I have had to return i as its a little snugg. However, it made such an impression I have already ordered the next size up.

October 10, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry to hear that you are not satisfied with product. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect.

We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.

Thank you for your kind understanding. Have a nice day!

Rated 5 out of 5 stars

Beautiful dress

I had a problem with the website and clicked on the wrong item. I only noticed when I had placed order and paid. I emailed to see if I could change to to another dress and they did it without a problem .

When the dress arrived it was packed well and fitted beautifully true to size. Thus was my first order with this company and will use them again.

October 6, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

Rated 1 out of 5 stars

Will never buy from again!

Will never buy from again!!
Ordered 2 tops, wrong colours sent, both tops the same colour and not a colour I will ever wear. Was advised I would have to pay full cost of return even though it was their mistake!! Offered 50% refund, then 70%!! Refused this as tops no use to me, would like the actual items I paid for…. Still waiting!!

October 9, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry that you are not satisfied with the product and return process. We value our customers' satisfaction and their opinion on our service, products, ordering process, and more. So we really appreciate you take the time to share your thoughts with us. Your voices help us continue to develop more services and products that meet your needs.

We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.

Thank you for your kind understanding. Have a nice day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look