return policy
I ordered two items one of which is not suitable and I wish to return it.
they are doing everything possible to stop the return.
the store policy says that all returns must come with a return label which they will send upon request. except they won't. the return address in there policy shows a UK address but the keep emailing me to say I have to send back to China. also offering upto 70% discount to keep.
im very frustrated.
ZERO CUSTOMER SERVICE FIR SONETHING SO SIMPLE
o/n 171796
Reply from Rosyday
Hi,
We are sorry to hear that you are not satisfied with order. We would like to find your order and solve the problem for you. But we did not find any order by your Trustpilot account after trying several searches in the system.
Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.
Thank you for your kind understanding. Have a nice day!
