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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. However, customers have expressed mixed feelings regarding the orders they placed. Some people mentioned difficulties in keeping track of their orders. Also, opinions on the quality and the delivery service appear to be quite varied, with no clear consensus among consumers. On the other hand, people seem to be largely dissatisfied with the level of support they receive. Consumers reported issues in getting in touch with the company. Furthermore, a significant number of reviewers expressed frustration with the refund process, indicating a strong consensus of negative experiences in this area.

Based on these reviews

Rated 3 out of 5 stars

Very long wait for delivery and then received an entirely different dress to the one ordered. It was poorly made, flimsy, man-made fibre and not even advertised on the website. When asking for a refun... See more

Company replied

Rated 3 out of 5 stars

Got frightened reading these reviews ...... Just purchased a number of items doubling on different sizes. Really hope I don't have an issue returning the one that does not fit. Will change my... See more

Company replied

Rated 3 out of 5 stars

Definitely beware of getting something that you may have to return as full refund is not offered, with you also having to pay costs of return !! I am awaiting my 70 percent offer!!

Company replied

Rated 2 out of 5 stars

Unable to track parcel keeps saying we site not working not letting me log says I formation wrong it is not.Even tried to change password to get inlays link sent to change password done twice still... See more

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Rated 1 out of 5 stars

Waited ages for delivery and then when it finally arrived it was not the dress l ordered, not the size ordered, and quite frankly I could have got something better off the market for half the price.... See more

Company replied

Rated 1 out of 5 stars

Saw the advent with dresses and thought how nice the looked ordered 7th September 25 received today 6th October 25. All I can say is what rubbish I have received the top is overall material, I woul... See more

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Rated 1 out of 5 stars

i bought dresses on 21/02/25. when they arrived i did not like them. they didn't suit me & weren't a good "cut" in the bodice. like another customer i too was offered 50% refund & to keep the dresses... See more

Company replied

Rated 1 out of 5 stars

Ordered 2 swimwear items that did not fit. Company emailed 5 September to say keep items and they would refund 50% of money paid. Said 3-5 business days for refund to reach my account. Today 24 Septem... See more

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Rated 1 out of 5 stars

I ordered 3 things, glad I didn't order more 1 black bikini- material looked nice thick quality, material was thin and cheap, nothing like picture, bust waz way to small, for someone with flat c... See more

Company replied

Rated 1 out of 5 stars

AWFUL COMPANY!!! DO NOT BUY. I am trying to get a refund from beginning of August. They keep fobbing me off negotiating a percentage of the refund. When agreed 100% they still haven't refunded and... See more

Company replied

Rated 1 out of 5 stars

Awful company. Took money straightaway. No contact for weeks, not even when I asked for confirmation and delivery date. Eventually, after 3 weeks, good arrived. Cheap and nasty quality. Nothing lik... See more

Company replied

Rated 1 out of 5 stars

AVOID AVOID AVOID!! Still waiting for refund. KAUS e mails me saying different stuff every time. Long story short you will not be happy with your clothes and then you will Not get a refund. Terrible c... See more

Company replied

Rated 1 out of 5 stars

Terrible customer service awful clothes and cheap and tacky avoid at all costs relieved blouse its da.aged and they will not refund as per their policy trying to offer me 50%where their policy says f... See more

Company replied

Rated 1 out of 5 stars

Bought a dress which doesn’t really suit me requested a return as stated in terms and conditions no response followed up with another one again ignored filled out a form on their site with details tw... See more

Company replied

Rated 1 out of 5 stars

HORRENDOUS company!!! DO NOT purchase anything. I bought a shirt and it was nothing like the picture. Asked for a refund and they said a ‘partial one could be given’ so we agreed if I paid postage bac... See more

Company replied

Rated 1 out of 5 stars

I ordered three bikinis costing nearly £60 on 3rd August still haven't received them cannot contact the company or track delivery. I am concerned I might not receive them. If I do I will do another re... See more

Company replied

Rated 1 out of 5 stars

After fighting to receive my order of 2 dresses I am very disappointed in the quality The material feels like paper , both supposed to be the same size In reality one is a lot smaller than t... See more

Company replied

Rated 1 out of 5 stars

Order no171215 Asked for a refund on a dress I ordered that definitely does not look anything like the one I ordered to be told I could have a partial refund or have to cover the cost of posting it... See more

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Rated 1 out of 5 stars

I will rate 0 if I can . Never buy here . I bought a dress on the 4th of september for a party on the 21 st and still no even dispatched yet . Costumer service by messenger said orders dispatch 8 t... See more

Company replied

Rated 1 out of 5 stars

I ordered a dress from Rosyday fb and IG page. It’s nothing near the colour, Style or fit of the one advertised. They claim to be from the uk but the dress came from China. The colour ordered w... See more

Rated 1 out of 5 stars

I purchased a dress which did not look anything like the image. I have contacted the customer services to request return information, as advised on the website. I have emailed several times and have... See more

Company replied

Rated 1 out of 5 stars

Will never buy from again!! Ordered 2 tops, wrong colours sent, both tops the same colour and not a colour I will ever wear. Was advised I would have to pay full cost of return even though it was th... See more

Company replied

Rated 1 out of 5 stars

Still no response after numerous emails to return my items and get a refund. Items are lovely but don’t fit. customer service is terrible UPDATE:they have replied asking me to provide order details... See more

Company replied

Rated 1 out of 5 stars

I purchased three items in June, it took a long time for them to arrive, quality was shocking so wanted to return for full refund. Return address was China, I was offered 50% refund and keep the item... See more

Company replied

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!!! Scammers. You will not get a refund if you are not happy with the clothes and will be out of pocket for paying the return package fee on top. DISGUSTING!!!

Company replied

Rated 1 out of 5 stars

I ordered 3 dresses from Rosyday. I assume I was dealing with a UK company. The garments arrived and the quality and material was terrible not what I expected. One of the dresses the zip was broken... See more

Company replied

Rated 1 out of 5 stars

I have been trying to contact this company for weeks with no response. I ordered 2 swimming costumes that are beautiful and lovely quality, however they don’t fit me. I want to return and refund. Does... See more

Company replied

Rated 2 out of 5 stars

DO NOT ORDER FROM THIS COMPANY UNLESS YOU WANT TO BE SCAMMED I have tried to return 2 products as the sizing is not good plus the material of the product is cheap and feels like it will rip the fir... See more

Company replied

Rated 1 out of 5 stars

I just received my black dress. Very disappointed. It is a lot shorter than advertised and does not look good. I want to return it but haven’t had an email back yet to return it. I have already purcha... See more

Company replied

Rated 1 out of 5 stars

This is a scam site - BUYER BEWARE!! The images of the clothes are about as far from the actual item as you can get. The quality is atrocious and must cost literally pennies to manufacture. Wh... See more

Company replied

Rated 1 out of 5 stars

I have ordered several items from them, mostly ok but I ordered a jumper and wanted to return it. I had to wait about 2 weeks for a response as they have to approve all returns. They then contacte... See more

Company replied

Rated 1 out of 5 stars

Do not buy from this website. I ordered 3 dresses which took ages to come I emailed them and got no answer. When they finally arrived 2 of the dresses I didn’t like so wanted to return them after cons... See more

Company replied

Rated 1 out of 5 stars

Dress is absolutely nothing like video advertising , it’s a completely different dress that will go straight into the charity bag

Company replied

Rated 1 out of 5 stars

I ordered a PURPLE bikini in July when it eventually arrived it was BLUE. If I had wanted a blue one I’d have ordered a blue one. I have sent 3 emails asking for a purple one and a way of returning t... See more

Company replied

Rated 1 out of 5 stars

Horrendous! Clothes do not match description. Terrible quality. Then when you return them at your cost, they say they have refunded you when they haven’t, and then proceed to ignore you.

Company replied

Rated 1 out of 5 stars

I ordered a PURPLE bikini in July when it eventually arrived it was BLUE. If I had wanted a blue one I’d have ordered a blue one. I have sent 3 emails asking for a purple one and a way of returning t... See more

Company replied

Rated 1 out of 5 stars

I ordered two items one of which is not suitable and I wish to return it. they are doing everything possible to stop the return. the store policy says that all returns must come with a return... See more

Company replied

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS NON-COMPANY!!! MINUS STAR - Still have not rec'd refund for items that did not fit. Emailed several times for how to return, NEVER GET AN ANSWER.......

Company replied

Rated 1 out of 5 stars

My experience with this company is not good I’ve sent many emails with no response I’m asking for a return label for dresses that are flimsy and way too big , my order number is 167854Mrs p Prosser 45... See more

Company replied

Rated 1 out of 5 stars

Although the delivery was fast they don't get back to you about a return. Emailed at least once a week since July and still no response back from them. Definitely do not recommend

Company replied

Rated 1 out of 5 stars

I have had a very bad experience. I didn’t get my item for weeks, eventually I got it and when I wanted to return because was too big and no label. They ignore my emails. Think twice before you buy it... See more

Company replied

Rated 4 out of 5 stars

Great easy to order but only one problem it said 10% off use WEL10 at checkout but there was no where to do that

Company replied

Rated 1 out of 5 stars

I ordered on 10th Sept and still haven't received my order 😒when I tracked my order it said it was enroute but its still not been delivered

Company replied

Rated 1 out of 5 stars

Still waiting for my refund that has never been issued. DO NOT order from this company. They will not give you a refund if you are not happy!!!

Company replied

Rated 1 out of 5 stars

DO NOT BUY!!! Clothes do not match images and if you are not happy you will Not get a refund. They try get you to agree a partial. But I agreed to cover the cost of the return to get a full refund. S... See more

Company replied

Rated 4 out of 5 stars

Took a little time to be delivered, but very pleased with the quality and fit, looking forward the wearing my dress on my holiday

Company replied

Rated 1 out of 5 stars

Still waiting for my refund. KAUS is a scammer and will not refund you. DO NOT buy from here. The clothes are poor quality and if you are not happy you will not get a refund.

Company replied

We perform checks on reviews


Company details

  1. Women's Clothing Store

Written by the company

Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars

Delivery slow but goods OK!

The delivery process was quite long, taking around 10 days for the item to be delivered. That said, I was pleased when they eventually arrived. Item as described and of a quality I expected, as well as a good fit.

August 29, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We apologize that you've had a less-than-satisfactory experience with delivery timings. This is not the experience we want any of our customers to have. Our logistics team reviews customer requests carefully and processes each order as quickly as possible. However, we understand that delivery issues can arise due to factors beyond our control.

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

Advertisement
Rated 5 out of 5 stars

Top is Gorgeous

I contacted them as I needed the top for a specific date - and they were good enough to expedite the delivery .

The Top is gorgeous!!!!

August 28, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

Rated 1 out of 5 stars

On the website it advises the clothes…

On the website it advises the clothes are from Edinburgh but why are they shipped from China.I bought items to the value of £70 but wasn't happy with the sizing so wanted to return.I received an email to say that it would cost ME to much money to ship back to China and would I like a partial refund.
Can I ask why would I want to keep something that's too big or small for me.I await your response

August 31, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry to hear that you are not satisfied with order. We would like to find your order and solve the problem for you. But there are many similar orders in our system if we only search by your Trustpilot account. So we cannot make sure which is your order.

Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.

Thank you for your kind understanding. Have a nice day!

Rated 1 out of 5 stars

The order took a long time to arrive

The order took a long time to arrive. The quality of 2 items is not good I have send 20 emails to return the items I have had no reply
My order number is 166215

August 30, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry that the response time of email don't meet your expectations. Usually, the service team reply emails within 48-72 hours.

We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.

Thank you for your kind understanding. Have a nice day!

Rated 1 out of 5 stars

Don’t waste your money

Long delay in delivery poor quality item and still won’t communicate regarding a return or refund. Time to alert trading standards I think

August 1, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry to hear that you are not satisfied with order. We would like to find your order and solve the problem for you. But we did not find any order by your Trustpilot account after trying several searches in the system.

Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.

Thank you for your kind understanding. Have a nice day!

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Rated 1 out of 5 stars

The order didn’t arrive I have tried…

The order didn’t arrive I have tried contacting you with no response!

August 8, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We apologize that you've had a less-than-satisfactory experience with delivery timings. This is not the experience we want any of our customers to have. Our logistics team reviews customer requests carefully and processes each order as quickly as possible. However, we understand that delivery issues can arise due to factors beyond our control.

We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.

Thank you for your kind understanding. Have a nice day!

Rated 5 out of 5 stars

Got my order and was very impressed and…

Got my order and was very impressed and pleased thank you 😊

August 26, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

Rated 5 out of 5 stars

Lovely blouse worth the money and it…

Lovely blouse worth the money and it is good quality. It took a long time to come

August 30, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

Rated 5 out of 5 stars

Great fitting bras

Great fitting bras. Stay comfortable all day along with feeling cool.

August 29, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

Advertisement
Rated 5 out of 5 stars

I’ve wrote a review previously and I…

I’ve wrote a review previously and I must say since then the company has been extremely helpful and reimbursed me with all the money. My experience turned from 1 star to 5 stars. Thank you Rosyday

August 15, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

Rated 2 out of 5 stars

Good process, poor quality.

Good process, disappointed with the dress. Different material that I thought, small fitting, back of the dress shorter than the front. Would like a refund.

August 23, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry to hear that you are not satisfied with order. We would like to find your order and solve the problem for you. But there are many similar orders in our system if we only search by your Trustpilot account. So we cannot make sure which is your order.

Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.

Thank you for your kind understanding. Have a nice day!

Rated 5 out of 5 stars

Delighted with my dress

Delighted with my dress ! , the fit and material is perfect, price excellent too 🤗 , will definitely be buying from this company again

August 19, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

Rated 5 out of 5 stars

You always tempt me with the products i…

You always tempt me with the products i try not to buy them but cant resist and people comment lovely things when i wear them,could not use the %off i missed it,thank you for the lovely clothes

August 28, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We’re delighted to hear that you’re satisfied with your purchase. It’s a true privilege to serve you. Thank you for shopping with us and for sharing your positive feedback. It means so much to us, and we are dedicated to providing even better products for our customers moving forward.

Thanks again, and have a wonderful day!

Advertisement
Rated 2 out of 5 stars

I am wanting to return my top due to it…

I am wanting to return my top due to it being to small emailed several times since Friday but no reply . First thought was because of the bank holiday but I still haven't had a reply
Order number rosyday-172442

They did get in touch offered me a 50% refund and keep the trousers. Not really what I expected when I bought the trousers as you have to return to Beijing. And pay the cost.
So based on that I won't buy from there again

August 27, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry that the response time of email don't meet your expectations. Usually, the service team reply emails within 48-72 hours.

We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.

Thank you for your kind understanding. Have a nice day!

Advertisement
Rated 1 out of 5 stars

Still no response after numerous emails…

Still no response after numerous emails to return my items and get a refund. Items are lovely but don’t fit. customer service is terrible
UPDATE:they have replied asking me to provide order details which I have already done previously. Not getting anywhere with this company

August 3, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry to hear that you are not satisfied with order. We would like to find your order and solve the problem for you. But there are many similar orders in our system if we only search by your Trustpilot account. So we cannot make sure which is your order.

Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.

Thank you for your kind understanding. Have a nice day!

Rated 1 out of 5 stars

Don’t waste your money

Don’t order- been waiting a month for a top. Zero communication and no tracking updates. Have asked for money back but no response. SCAM!!

August 27, 2025
Unprompted review
Rosyday logo

Reply from Rosyday

Hi,

We are sorry to hear that you are not satisfied with the shipping time. We would like to find your order and check the status for you. But we did not find any order by your Trustpilot account after trying several searches in the system.

Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.

Thank you for your kind understanding. Have a nice day!

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