Ivy Luna Reviews 272

Good customer service from Chloe, unfortunately my purchase was no good and as you have to return to Asia I settled for a refund of 50%

I would never have ordered from this company as although it appears to have a shop in london and has a uk url the goods the shop does not exist and the goods are in fact shipped from china. I ordered... See more

Slow delivery poor quality. Nothing like it description. No belt loops on dress. Fabric cheep and nasty. No tags. No washing instructions. Overall very low quality.

Item did not fit and was made with cheap fabric and looked nothing like it did online. Only giving an extra star as the customer service team have answered all my emails promptly. I’m hoping to be a... See more

Zero stars is not possible. The dress I ordered was nothing like the dress I received. Dress I ordered was beautifully draped and hung well, the dress I received was cheap thin see through fabric. Cus... See more

Dress purchased was not the same material as you assume in advert. Dreadful, not even remotely worth the apparent sale price never mind full price, fabric see through in sunlight, sizing big so far to... See more

BUYER BEWARE! Products from this company are NOT as they appear online. -The fabric is cheap (polyester) -The finish is terrible -The sizing is incorrect -There are no care labels or fabri... See more

it cannot improve all the reviews are correct, very poor quality, 2 items squeezed into a polythene bag, so the 2 items are very creased,very poor quality unable to get your money back. sending the it... See more

The jacket arrived and is nothing like the photo, the material is cheap, thin, it is definitely not waterproof and not windproof. It’s dreadful. There are no labels in it, no returns information, it w... See more

I ordered a dress recently when it came it didn’t look anything like the picture online and the sizing is completely wrong ordered a 12 which is my size and it fit my 14 year daughter who is a size... See more

This company based in China .. they certainly produce great photos of items. However the goods you receive nothing like the photos and fabric / manufacturer is cheap and badly made. When you... See more

Absolutely terrible. Never buy from this company. I bought one dress, it didn’t fit and was not like the picture. I tried to send it back and the only way I can do it is buy paying £30 shipping... See more

I am giving this company four stars because of their customer service. The outfit I ordered was not a dress but a skirt and top - which is basically OK - but the top was not a good fit/true to size... See more

This company should be accountable for poor quality products and false advertising, making the return of the item unaffordable! Between 30/40 pounds to return . Also reading other reviews that have gi... See more

I’ve ordered 4 dresses, 2 too big, 2 too small. Sent 8 emails up to now to try and return within the 30 days policy and so far they have not responded at all!!! the positive reviews seem to have had... See more

I’m being bribed in order to get a voucher as to refund my money would involve so called hefty payments back to Asia… do not buy from this company!! Items are terribly made from cheap and nasty mater... See more

It was a small parcel that arrived with the dress squeezed and scrunched in. The dress material did not represent the quality as the advert. The dress was so wrinkled and deeply creased it... See more

I ordered a dress, it took 12 days to arrive, it was made from cheap fabric, and looked nothing like the photos on the website. The dress has no labels, I emailed the company to ask what fabric the dr... See more

Not worth one star! Complete scam, received some poor quality outfit nothing like what the woman in the video is wearing, I’ve actually sent it back to china, so let’s see what happens now. It’s now... See more

Don’t purchase from this company, quality of goods is so so poor, and to get a refund you have to send back to Asia which would cost between £20-£30, it’s ridiculous, they know it’s probably not worth... See more

Received item. Poor quality and nothing like image provided. I have emailed about returning and had no response back. Avoid this company

Awful company. Terrible material , not at all how it looked like in the advertising. Like everyone else is saying - AVOID ORDERING FROM THIS COMPANY AT ALL COSTS!

Received my order, terrible fit and quality. Have sent an email requesting a return form but still waiting for a reply to my email I sent two weeks ago when ordering. IVY LUNA please do better and rep... See more

This company needs shutting down for mis-selling. My dress arrived after almost 2 weeks as it shipped direct from China! It looked nothing like the picture. The cut was wrong. It was made from th... See more

Ordered a dress. Came as a skirt and top. Contacted customer services to return for refund and offered a gift voucher due to small print on returns policy going back to Asia and the cost I would hav... See more

Absolutely terrible service ! Please don’t be fooled by the beautiful web site and ad . Cost a fortune to return and long delivery. Quality is shocking

Items are a cheap copy of what you see. Quality is terrible. Customer service will acknowledge your contact but you can not return items as they ignore your requests. Avoid at all costs

I took a chance on this as it looked great on Facebook. Should have known better. It's £40 but the quality is sort of Shein standard, so it's vastly overpriced. Trued to return it. There's no return... See more

I ordered from Ivy Luna thinking it was a shop in London. It took a very long time to get delivered, and once arrived it was really poor quality to the point that I would be embarrassed to use it. I a... See more

The quality was terrible, I thought the item was coming from uk which is why I ordered but it doesn't it comes from China. They wanted me to return the item at my cost of between £20 -£30, or offer me... See more

Really poor quality took along time to come. Wouldn’t recommend The dress I ordered was I two peices and really poor quality. I was offered to keep the item and given a gift card to the full amo... See more

Absolutely awful company. Promise a full refund in 30 days of receipt. Advertised dress showed elegant flowing satin dress of good quality. It bore no comparison to the dress I received. It arrived v... See more

#########Do not repeat buy from this company.####### The products are a scam and are not the same as advertised. If you want to return a product they make it impossible. Before you get the retur... See more

Dreadful. The dress i ordered was nothing like the one that arrived. It was advertised as a wrap dress, it wasnt. The material was extremely poor quality, badly made and nothing like the one adverti... See more

Don’t buy from this company, returns are not as stated my items came from EU but have to be returned at my cost to Asia. The items are poor quality and badly made and took ages to arrive. I will learn... See more

If I could have used no stars then that would represent my experience with this company. I purchased an item a two set. I received the item 10 days after order and could not believe the rubbish I was... See more

DO NOT BUY FROM IVY LUNA. I ordered shoes which took much longer than advised to arrive, they turned up and didn't look anything like the website, they looked cheap and tacky and did not fit. Wanted... See more

The dress is a satin wrap cream with brown leaves on , looks beautiful. Tge picture they show is absolutely NOT what you get. It was £39, so I thought I’d try - foolish . It’s cheap lightweight sat... See more

I would strongly advise avoiding this company. My order arrived late, the quality was poor, and the items were not as described. When I requested a refund under UK consumer law, they refused... See more

Bought a dress which was poor quality and undersized. Company promises satisfaction guarantee with guaranteed returns should the item prove unsatisfactory but you need to go to the small print... See more

I received an item of poor quality and did not fit true to size. I have requested a refund, however have just read their refund policy which states a charge of up to £30 will apply as it has to b... See more

I wouldn't even give one star for my dress. Then told £30 to send back to Asia. This is advertised as UK based. Not happy. I will return it myself. I will get it cheaper elsewhere. This compan... See more

Dreadful experience. I purchased 3 dresses from Ivy Luna, paying by PayPal. The order took nearly two weeks to arrive, not realising it was coming from China. When I opened the items I was di... See more

Unfortunately the dress ordered was smaller than expected. To return product was more expensive that anticipated, they did offer 50% refund. Which I accepted

Would give zero if could. Complete scam company,DO NOT ORDER UNDER ANY CIRCUMSTANCES!!!

Dress poor quality and not like the photograph! Of course now not responding to emails re a return! Please avoid.

BUYERS BEWARE - the 5 star reviews shown on Trust Pilot are likely to have been provided in exchange for a refund of the full purchase price as happened to me - see email response... See more

The dress I ordered was not as I expected. However, I was pleased with the communication and outcome I received from Sophie.

Good customer service from Sophie, unfortunately my purchase was no good and as you have to return to Asia I settled for a refund of 50%