Sibajene Mweetwa

United Kingdom

Reviews

Review of Rosyday

Rated 1 out of 5 stars

Don't waste your time,poor…

Don't waste your time,poor services.its been weeks i never received my order. Customer service never replied any of my messages. Shop at your own risk

August 17, 2025
Unprompted review

Reply from Rosyday

Hi,

We apologize that you've had a less-than-satisfactory experience with delivery timings. This is not the experience we want any of our customers to have. Our logistics team reviews customer requests carefully and processes each order as quickly as possible. However, we understand that delivery issues can arise due to factors beyond our control.

We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.

Thank you for your kind understanding. Have a nice day!

Review of SIMMI LONDON

Rated 1 out of 5 stars

Avoid

Avoid , i bought a pair of shoes and they sent a small size.I returned it but Simmi refused to refund my money or exchange the shoes for a fitting pair. Worst Customer service ever. It was my first and last purchase from Simmi,terrible customer service. Buy at your own risk especially on line.

May 8, 2025
Unprompted review

Reply from SIMMI LONDON

Dear Customer

I sincerely apologize for any inconvenience this situation may have caused. After reviewing your order details, we noted that we received your return 24 days after the delivery date. Unfortunately, all customers are made aware that returns are to be made within 14-days of receiving their item(s). We offered the customer to send these back to them, as our returns team are not able to issue refunds for overdate returns.

Thank you for your understanding.

Sincerely,
SIMMI TEAM!