RideSafely Reviews 73

The owner is a JOKE. Rude and heartless. He needs a reality check! Don't give them any buisness!

THIS PLACE IS A JOKE. THEY ARE RUDE AND HAVE NO SOULS. YOU CANT EVEN GET A CALL BACK FROM A MANAGER, and if they do call back all they do is lie and feed you full of bull shit. I have left him MULTIPLE MESSAGES, and nothing but crickets. I live in colorado, there was an accidental purchase made on my account. I immediately talked to someone and informed them of the situation. all i wanted is for them not to keep my $600 for a relist fee, AND PUT IT TOWARDS A PURCHASE IN COLORADO .or at least not TAKE all of the deposit, and they refuse to help or even talk to me about it. The manager wont even call me back, instead, he lies to me about the situation and just ghosted me. pitiful is the perfect name this company. they clearly dont understand what it means to be a single mom who lives pay check to pay check. it took me a year to save up the money they stole from me. i dont even get a response on here. its crazy. dont the managers have a job. and calling someone back should be priority

They do not own any vehicles they attempt to sell. They require a 10 percent deposit to bid which they claim is not refundable. The deposit goes to Ride Safely which is a PA based company. After you win one of their auctions they require a wire transfer to a Florida salvage dealer. Before you send the wire they require you to sign several documents. These documents state the car is as is NO Warranty, and you acknowledge that the vehicle has Salvage History even though the auction states clean title. The problem with the later documents is most states require you to state whether the vehicle has or does not have salvage history. The problem is if you state the vehicle doesn't have salvage history on your DMV forms you lied. If you make the mistake of buying one of their unowned vehicles you must wait between 30-90 days for the title. Reason is they have to flip the title into the Florida dealer's name and then to you. None of this is disclosed until after you send the deposit. I would avoid this company at all cost, because if you don't it will cost you money ! time ! and a giant headache !!

On July 8th, I purchased a vehicle through Ridesafely and signed the necessary documents including Bill Of Sale. Over the following days, I followed up multiple times—on July 9th, July 11th, and July 15th—to ensure the process was progressing.

On July 15th, I scheduled an appointment with the DMV and presented the Bill of Sale documents provided by Ridesafely. However, the DMV informed me that they could not process the documents because they were not signed in wet ink, rendering them invalid for the transfer of title. I immediately contacted Ridesafely to request that the Bill of Sale be re-signed in wet ink to facilitate the title transfer process.

Elio/Eliell contacted me on July 17th and requested for me to re-sign the Bill of Sale which I obided. During that conversation I inquired about the license plates for the vehicle, and I was assured that the request for license plates would be forwarded.

Most concerning is the communication on July 24th, when I contacted Ridesafely and spoke with the same employee, Elio/Eliell. I was informed that the vehicle’s title was lost in the mail. When I requested proof of mailing or delivery to verify this claim, Elio/Eliell stated that he could not provide any such proof, not even confirmation that the documents had been sent out.
This situation raises serious concerns about the legitimacy and transparency of Ridesafely’s practices. It is imperative that I have this vehicle registered with the DMV and obtain the appropriate license plates and tags within July to comply with legal requirements. I fear that deceptive practices may be being employed to delay or impede the transfer process, which is unacceptable.

My daughter bought a car through ride safely went to pick up the car could not drive off the lot. Can she get a refund?

She’s a single mom working part time that was all her money come on guys do the right thing !

I purchased a vehicle was viewed as 675.00 at 100,000 miles also stated the car ran/started with keys, once purchasing the total out of pocket was almost 2,000- once getting the vehicle had my mechanic come pick it up and the head gasket was blown, there was water in the engine, moral of the story don’t buy from any auction and also once you purchase the vehicle you have 2 days for pick up after paying for them to transport, they take 1-5 days to pick up the vehicle so after the 2 days grace period you are charge 50.00 to 100.00 days a day until the company that you paid through this company pick the vehicle up. Would not recommend this service to anyone

If I could give RideSafely zero stars, I absolutely would.

Back in June 2024, I purchased a 2011 Infiniti M56 through RideSafely. The listing said “runs and drives” with “minor dents and scratches,” and showed only around 50k miles. I even pulled a Carfax before buying, everything looked solid. The auction and delivery process went smoothly, and I received the car just four days after payment.

But from the moment the tow truck dropped it off, the red flags started. The ECM (engine control module) was literally hanging out of the glovebox — something not shown in the listing photos (I have proof). I didn’t think much of it at the time, but I really should’ve since that ended up being a major part of this nightmare.

After replacing the battery, the car started but it had all kinds of codes: misfires, lean condition, timing issues. I replaced spark plugs, coils, knock sensors, O2 sensors, all fluids, and still kept getting misfire codes. I brought in a reputable mechanic, and when he checked behind the glovebox, he found a second ECM still installed. Turns out, the ECM that was dangling out was for a Nissan Armada, not even my car.

Once we reprogrammed the correct ECM, the real codes started showing: P1078, P1071, and P0300. We fixed the timing issue and got the car running smoothly. Everything seemed on track to pass New York State salvage inspection so I could get it legally registered.

Fast forward to April 3, 2025 — I bring the car to the NY DMV salvage inspection, and everything looks good… until they open the hood. I’m told the engine, the same one I just spent months and over $2,000 working on, is flagged as stolen in the national database. The car was impounded on the spot.

The DMV told me the only way to recover it is to either remove the motor or replace it entirely, both options completely out of budget for me as a full-time college student. And again none of this was disclosed in the listing, the Carfax, or anywhere in the process.

Let me be clear:
This car was never going to pass inspection. The fact that it was sold with a stolen motor is not just a mechanical issue — it’s a legal one. Yet RideSafely has done nothing.

I’ve emailed support multiple times. No one replies. Their VP of Operations, Roman, has been completely unresponsive. No calls, no responses, no help.

RideSafely sold me a car that can’t be legally registered, left me with thousands in losses, and refuses to take accountability. This isn’t just bad customer service, it’s negligence.

Do not buy from RideSafely. You’re better off going through a reputable local auction or dealer. At least there, you know what you’re getting into.

Smooth and easy transactions with Great Customer Service, Thanks for the experience.

I would give zero stars if I could. I specialize in finding low-mileage, well-maintained vehicles that are just a few years old. After losing an auction, I was contacted by Ridesafely, who asked if I was still interested. I was misled into thinking I could make a good purchase, but now I'm facing a $10,000 loss on a vehicle I bought from them.
Ridesafely operates backup bid auctions with misrepresented listings. After the auction ends, the listing on Coparts website is completely removed. I also check the VIN but now I'll be sure to take screenshots. The only bids they approve are for cars that need engines or are obviously visually salvage. Winning bids on vehicles with resale value are not approved, as the cars are often already listed elsewhere or sold to dealerships. I won a bid for a 2021 F-Pace SVR. I could have made decent money on it. After the auction ended, it was listed on Honda of Lake City's website as coming soon. I then got the "declined" email from RideSafely. What's the point of winning an auction. They are basically just a broker and if they don't get approval for your win, you are just SOL. If, by rare chance, your bid is approved, be prepared for surprises like a major engine replacement. Doing extensive research won't help you because it will still look like a good deal.
In my experience, Ridesafely has not approved any winning bids on cars that could have been profitable. This is a strategic scam. Avoid Ridesafely and Copart. Stick to local auctions or those requiring a dealer license for legitimate opportunities.
I still don’t have the title for my vehicle, and I’m unsure if I ever will. I'm left with a useless brick on my driveway because I can’t title or register it, after spending another 17K on top of the purchase price to have a working engine. Cost now exceeds market value. Thanks for nothing, Ridesafely. I regret ever answering the phone and dealing with you.

I had a very disappointing experience with Ride Safely Auction. After purchasing a car, I was told that it would be transported with insurance coverage. However, upon receiving the car, it had noticeable damage. Despite the assurance that the car was covered, when I reached out to their claims department, they were unhelpful and dismissive. They continuously told me the car was sold "as is," even though I paid $299 in service fees and $150 in documentation fees. They also charged far higher transportation costs than other companies, yet the damage occurred on their watch.

When I tried to file a claim, I was met with resistance. Their claim department seemed intent on wearing me down until I either accepted a minimal payout (which didn’t even cover 25% of the damage) or gave up entirely. The whole process was frustrating and felt like a bait-and-switch. I was promised insurance coverage and protection during transportation, but the reality was far from it.

This company is not transparent and lacks accountability. They’ll gladly take your fees, but when it comes time to stand by their services, they shift the blame and make it nearly impossible to get any reasonable compensation. I would not recommend Ride Safely Auction to anyone looking for a reliable and trustworthy car-buying experience.

"I was unfairly charged a storage fee despite paying in full (including shipping) on the same day. Any delays were beyond my control and should have been the company’s responsibility. Extremely disappointed with this lack of accountability and poor customer service. This needs to be resolved immediately."

I purchased a “Run and Drive” vehicle on 10/21/24, using RideSafely.com. The car was delivered on 10/23/24. When the car arrived it sounded like it had an engine knock, and some type of grinding coming from under the hood. The car also had a coolant light on although there was coolant in the reservoir. I let the car idle for a few moments and noticed smoke coming from the tailpipes and under the hood. I quickly turned the car off. The car smelled like fire and I suspect it could have easily been a fire hazard. I can't link the video here but I did send it to Roman, the "VP" of RideSafely.com.

The coolant hose held together with black electrical tape, not something you could see from pictures or notice unless specifically looking for it. I scanned the car for codes and the car had the following 6 DTC codes;
P0299: Turbocharger/Supercharger Underboost
P0300: Random/Multiple Cylinder Misfire Detected
P0301: Cylinder 1 Misfire
P0302: Cylinder 2 Misfire
P0447: Evaporative Emission system vent Control Circuit open
P0304: Cylinder 4 Misfire Detected

Combined with the metal sound coming from the motor, I was not confident that this car could “Run & Drive”. Within a few hours of the car being delivered, I towed the car to a local mechanic and had the car looked at. They confirmed the following issues:

“Note: Vehicle presented with significant upper valve train noise. Broken coolant hose duct taped. Engine codes for misfires cylinder 1 2 and 4. Boost pressure code for turbocharger 1. Coolant level message on cluster. Various codes in other systems that do not affect drivability such as tailgate function and EVAP system codes. Engine sounds like it may have been run without oil. Recommend oil analysis for bearing material and proper type. Vehicle is not drivable. continued driving will damage the catalytic converter. We can quote you for repairs on any of these items but significant engine assessment is needed to determine if it is worth fixing or would need an engine replacement. Significant diet is needed to determine the failure mode on turbocharger 1.”

This vehicle will require hours of labor and thousands of dollars in diagnosis charges alone including engine disassembly and cylinder compression tests, and/or complete engine replacement. No where in the auction did it show engine issues. No mechanical issues were listed anywhere on Copart or RideSafely.com. Not these or any mechanical damages were disclosed in the listing. The car was listed as “Run & Drive”, Primary Damage: Minor Dent/Scratches. Nothing listed as mechanical damage. This car is mechanically totaled and was clearly staged. I ran a VinDoctor report and the previous 6 times this car ran through the auction, non listed mechanical damage. All listed “Minor Dent/Scratches. Again, giving me false confidence this car would not need extensive engine and transmission work. I purchased a car with dents and scratches and RideSafely sent me a car with extensive mechanical damage.

Taken directly from the RideSafely website: “The ‘MC – Mechanical’ code indicates the presence of mechanical issues in a vehicle. This can include a range of problems, from engine troubles to malfunctioning transmissions or other vital mechanical components. Mechanical damage or defects are defined as any harm to a vehicle’s parts that makes it unusable, except for issues related to routine maintenance items.”

I attempted to work directly with the GM of the Copart yard but they could not assist me without RideSafely’s involvement, and RideSafely has no interest in helping me reverse this transaction.

The “VP” Roman, doesn’t return calls, is never “available” and takes 2 business weeks to reply to an email. If you don’t believe me, call and ask to speak with him. This whole company is a joke and borderline SCAM.

RideSafely will likely reply to this (like they usually do) and say I was wrong and I didn’t do my research (like they usually do). I know where I went wrong, it was trusting RideSafely. There is ZERO customer support after purchase. I wish I would have listened to the reviews, but here we are.

If you are considering purchasing a car via RideSafely.com or AutoMoto Deals LLC, you still have time to run as fast as possible in another direction.

PS: RideSafely, you have my telephone number if you want to make this right.
But if you want to just offer a generic apology for the internet, do what you usually do and reply below. I’ll keep posting this review on every site possible.

UPDATE AFTER RideSafely's REPLY:
"We are keen to resolve this situation to your satisfaction and will reach out directly to discuss potential resolutions"
You have already denied me any compensation or resolution over the phone 2 weeks ago. Not sure why you put this on your online response. #WeDontBelieveYou ;)

I called 4:30 Oct 22, 2024 I asked the women with a broken accent i am trying to bid on a boat she asked me the inventory # then rehearsed everything i read. "strange" Shen then said we need a $1000. deposit. I asked, i need to see pictures of the motors on the boat. She said -- cutting me short. What ever pictures are posted are all we have. I said again -- How could i see the motors? She then got rude and loud and nasty saying -- MR I CAN'T HELP YOU WHAT EVER PICTURES ARE ON THE SITE IS ALL WE HAVE. I then got annoyed and said a few choice words to her. What kind of place is this. Trying to buy inventory 2127738501 and she don't want to give me pictures of the motors! Hell with this nasty demanding women. I hope the owner fires her because they lost a sale.

I bought the car with a perfect front bumper.I paid Ridesafely to transport the car to Germany.The front bumper was missing in the photos from the port.After my complaint, it was delivered and loaded into the car, but totally destroyed, as you can see in the pictures delivered from the port.Everything was confirmed when the car was opened. The bumper was destroyed on purpose.I complained about this matter to Ridesafely -Transportation, but no one answers my emails...

Well, first of all let me be real honest as this company is anything but I bought a car through their site thinking it was third-party and they just host for auctions however, come to find out they own this car through a Copart auction site making you think you’re buying it from Copart, but you’re not Paid all the DOC fees transportation fees car gets here the transport driver says we might have to jerk it off with a tree because it won’t start or drive or do anything however Copart description says runs and drives. I could tell you for a fact this card did not run and drive it anytime at Copart. If it did, it would now I put a brand new battery in it had it coded by BMW diagnostics the mechanic said that there were so many codes coming up. He didn’t know what to do with it. The car would not crank start turnover. Nothing after it runs and drives pretty misleading as Copart at work ride safely whoever you wanna call it says they’re not responsible for this. It ran when it came. I almost 100% guarantee you if you look at all the reviews they’ve got on all these different sites. It never ran, that being said, I’ve been trying to fix it can’t get it done. Get the title in the mail today for the car. Remember, I paid DOC fees to these people there’s no date of sale on the title. There’s no amount the sale was. I called them. They tell me that I’ve gotta pay a five dollar fee to get the bill of sale notarized by them after I paid them the DOC fees and other fees that they got they tell me to write on the title Forge documents for them. After I paid those DOC fees, which was irresponsibility unbelievable I am now following class action lawsuit against Ridesafely buyer beware beware beware do not buy from this place

Truck was not a run and drive truck. I used Ride safely delivery and that costed me 4 days of storage fees. Never will I use them again. All lies.

The process is simple and straight forward. The problems are some niggling requirements that may be annoying. One of the managers was most annoying in her approach by being too repetitive and assuming that the person on the other end is daft. In addition, there is discrepancy between the sold price on the site and the price I paid!

Great company to do business with no problem

Horrible experience I put in a bid for today.

Then attempt to head to Copart who is there partner. Copart tells me I can't preinspect vehicle of I'm not a Copart member. So you can't see car until after you win bid. COPART wants $100 membership for a year just to inspect vehicles. So unless you're good with a sight unseen buy. Avoid on top of that they RideSafely charges you a fee + Copart fees + documentation. I quickly retracted my bid. Will go to a public auction instead.