The process is simple and straight…
The process is simple and straight forward. The problems are some niggling requirements that may be annoying. One of the managers was most annoying in her approach by being too repetitive and assuming that the person on the other end is daft. In addition, there is discrepancy between the sold price on the site and the price I paid!
Reply from RideSafely
Tukur, thank you for your honest feedback regarding your experience with RideSafely's online car auction. We're pleased to hear that you found our process simple and straightforward. We strive to make our online car auction accessible and user-friendly.
We apologize for any confusion or frustration caused by certain requirements and the interaction with our management team. We take your comments seriously as they help us improve our customer service approach. Ensuring clear and respectful communication is paramount, and we regret any annoyance this may have caused.
Regarding the discrepancy in pricing, we aim for transparency in all our transactions. Final prices may include additional fees based on the item and your winning bid. Our Fee Calculator displays the exact price you will pay before you commit. This tool is designed to help you understand the total cost of your purchase upfront. We encourage you to reach out to us directly at RideSafely so we can clarify any discrepancies and ensure your satisfaction.
Thank you again, Tukur, for bringing these issues to our attention. We are committed to improving and providing all our customers with a seamless and enjoyable auction experience. Your feedback is invaluable as we continue to enhance our services.
Warm regards,
Team RideSafely