If I could give RideSafely zero stars, I absolutely would
If I could give RideSafely zero stars, I absolutely would.
Back in June 2024, I purchased a 2011 Infiniti M56 through RideSafely. The listing said “runs and drives” with “minor dents and scratches,” and showed only around 50k miles. I even pulled a Carfax before buying, everything looked solid. The auction and delivery process went smoothly, and I received the car just four days after payment.
But from the moment the tow truck dropped it off, the red flags started. The ECM (engine control module) was literally hanging out of the glovebox — something not shown in the listing photos (I have proof). I didn’t think much of it at the time, but I really should’ve since that ended up being a major part of this nightmare.
After replacing the battery, the car started but it had all kinds of codes: misfires, lean condition, timing issues. I replaced spark plugs, coils, knock sensors, O2 sensors, all fluids, and still kept getting misfire codes. I brought in a reputable mechanic, and when he checked behind the glovebox, he found a second ECM still installed. Turns out, the ECM that was dangling out was for a Nissan Armada, not even my car.
Once we reprogrammed the correct ECM, the real codes started showing: P1078, P1071, and P0300. We fixed the timing issue and got the car running smoothly. Everything seemed on track to pass New York State salvage inspection so I could get it legally registered.
Fast forward to April 3, 2025 — I bring the car to the NY DMV salvage inspection, and everything looks good… until they open the hood. I’m told the engine, the same one I just spent months and over $2,000 working on, is flagged as stolen in the national database. The car was impounded on the spot.
The DMV told me the only way to recover it is to either remove the motor or replace it entirely, both options completely out of budget for me as a full-time college student. And again none of this was disclosed in the listing, the Carfax, or anywhere in the process.
Let me be clear:
This car was never going to pass inspection. The fact that it was sold with a stolen motor is not just a mechanical issue — it’s a legal one. Yet RideSafely has done nothing.
I’ve emailed support multiple times. No one replies. Their VP of Operations, Roman, has been completely unresponsive. No calls, no responses, no help.
RideSafely sold me a car that can’t be legally registered, left me with thousands in losses, and refuses to take accountability. This isn’t just bad customer service, it’s negligence.
Do not buy from RideSafely. You’re better off going through a reputable local auction or dealer. At least there, you know what you’re getting into.