RCI Bank Reviews 651

I opened new accounts, having had good experiences with RCI in the past. The process is straightforward and the online form is clear. When I later had a query, my telephone call was put through promp... See more

I have 2 savings accounts with RCI and one POA account for my mother. The latter wasn't all that easy to open but the interactions I had on the phone were very good. When opening my personal savings... See more

I have had an account with RCI Bank for some time. Their accounts seem straightforward to open and monitor and the rates of interest competitive. I have been pleased with their performance and attr... See more

I recently set up a deputyship account (similar to power of attorney) for my mother. When I tried to log in yesterday with the password I thought I'd set, after 3 tries it blocked the account. Thi... See more

I recently took out a 3yr bond with RCI and had occasion to call and query something. I spoke with Scott, who was extremely polite & helpful. He took time to run through things with me and he made m... See more

I’ve always found the staff at RCI really easy to talk to and very patient, although the pre recorded preamble is very annoying and not necessary to be so long! However, once you’re through, I spoke... See more

I have just opened an account and needed some advice about getting going with the online banking. I rang the telephone support line and David was very helpful and patient. Providing all the informat... See more

I had never heard of RCI Bank before I opened a personal "Freedom Savings" account. It has a good interest rate, and even though the app looks a little simple or old-fashioned, it works perfectly all... See more

I'm a recent customer of RCI bank. Recently I had an issue depositing a sum of money into my account. This was subsequently rejected by RCI. I contacted them by phone and spoke with Ian Kent. I... See more

Absolutely 1st class service with positive and friendly interaction Very easy to use app on the phone and payment of interest is 1st class either to bank or savings account Very good competitive i... See more

Highly recommend RCI Bank customer service Ian Kent. I telephoned and explained to Ian Kent my situation. He was incredibly helpful, listened and talked me through my dilemma. He explained he woul... See more

RCI are a fantastic bank! I have been using them for years and have 3 savings accounts with them. I love how easy their app and online system is to use and how you can personalise the accounts nam... See more

I m a new client/investor at RCI. The website is clear and easy to use and opening a personal savings account took less than a day. The RCI customer service is very, very good with contact hours... See more

Interest rate is competitive but not the best on the market. They need an app like Chip. Slow on transactions. The website is clunky and difficult to use. Try finding the sort code and account numbe... See more

Over the last two years, I have had two accounts with RCI bank. Given the recent high interest rates, government insurance, and connection to the French Renault company, it seemed a reasonable decis... See more

I'm at the opening account stage after reading Martin Lewis's advice on higher % rates for savers. After checking the mostly negative reviews, I'm getting 'cold feet'. Like all the other 'banks', the... See more

Telephoned as my savings account had got locked out plus one other issue. The phone was answered quickly by Wendy who was brilliant in every way. Really appreciated talking to a real person rather tha... See more

I had misplaced the details of my account and had been unable to log in, so thought it would be quicker to phone RCI. I spoke to David, who was reassuring, friendly and efficient; talked me through t... See more

Opening a new joint account online today was in fact an easy operation as the website is very user friendly, but despite that as a couple of “seniors” we thought we had made an error (we hadn’t!). We... See more

Having had a 14 day notice account that works well, I opened a savings account last month. The initial transaction, using a code, opened the account with a token £100. I was then given my actual accou... See more

Had an excellent customer service agent 'KIT', helped me navigate the website. So patient and helpful. I am chuffed with their knowledge and skill sharing ability. Spent at least a few minutes get... See more

One of my fixed accounts is due to mature within 10-14 days and I was looking for the best rates to invest in. I called the Call Centre just to clarify and summarize the differences between a number... See more

Always kept well informed. Telephone staff are both pleasant and extremely patient - I could not remember my log in. but they helped me through the process and resolved the issues concerning our matu... See more

After problems trying to transfer cash into my account, I phoned, earlier today. The phone was answered immediately, and six options were very clearly given. I pressed 6, and that was also answered im... See more

A holder of two accounts with RCI, the first of which I opened nine years ago, I have been delighted with this bank from day one. Because of some anomalies in my own record-keeping for the older acco... See more

I had a few complications ( all down to me ) as my fixed term savings account approached maturity. I had extremely helpful support from David. He was very patient and helpful, both during my initial c... See more

I recently opened a RCI savings account. I also have a 95 day account. I enjoy watching my interest and savings grow. Opening the accounts were very easy and straight forward. RCI have been great... See more

As a result of an administrative error, the bank closed my newly-opened savings account. I spoke with a very helpful customer services staff member named David who agreed to look into the matter and... See more

I initially mistrusted the concept of transferring money first to RCI Bank's own account with a reference to ensure it then gets to mine. However, when I called customer service, it was answered quick... See more

We've had a joint savings account with rci for many years. It's always had way better interest than any other account we've found and so we've now opened one for our daughter too. It's a little bit fa... See more

Having found a savings account that fitted my needs, I was delighted at how easy it was to set up the account, make my first deposit, and verify my attached current account. Now I have a convenient ac... See more

Had a problem with regards to a previous account that was closed and at the same time open a new account. Unfortunately, the new account wasn’t shown on the app. Spoke to an agent at RCI Bank Call C... See more

I always had a gut feeling that RCI Bank UK is a safe place for my money. My husband had used it for several years and introduced me. The website is so, so easy to use - especially as I am now 91 year... See more

My experience with RCI was just how I hoped it would be. Application was simple and straightforward, interest rate, very competitive, and they do monthly interest - just received first payment this mo... See more

Easy to open account, good interest rate, very helpful and courteous staff on the phone, sorted issues really quickly, lots of account options, excellent service all round. Thanks

Had problems signing into my account and my mobile app.The person that helped me was Ian very professional and helpful as are all the staff at Rci bank .

Spoke to a lovely lady called Wendy who talked myself and husband through what we felt was quite a stressful situation with such ease and friendliness and completely put our minds at rest. Well done W... See more

I have saved with RCI Bank for many years now often holding many different accounts at the same time. They are a company that I trust and they often give very competitive rates which is why I have rem... See more

Recommended to me when I retired. Great reliable bank. Reliable App. Great staff to talk to if needed and never waited too long to get connected. Today assistant Kit ticked all the boxes: Polite, frie... See more

I 'shopped around' and RCI Bank provided the best interest rate. (Always a deciding factor). I have other accounts with RCI and have had them for a while. I would definitely recommend. Website is... See more

I invested in the RSI Bank based on other reviewers comments. Although the rate was not the best overall it was my view that taking all things into consideration RSI were to receive my money at this t... See more

I needed help in finding the interest certificate for my account for my tax return. I spoke to David who was very helpful, friendly and patient and I managed to print off the statement at home in no... See more

As a Power of Attorney for my parents accounts, I have had to contact RCI Bank for help and advice on two occasions in the last 7 days. The phone was picked up within three rings both times and David... See more

Staff person listened well, and was patient, he explained to me how to go on to my second account, and what was needed as the bank had not yet merged my two accounts .

This morning I spoke with David. It was an informative and very helpful call. Very courteous and polite. RCI are always very quick to answer calls, and have always acted in an extremely efficient way... See more

I have always found RCI Bank telephone service to be most reliable-assuring. Spoke to David this morning - very helpful indeed, but so was everyone I spoke to these last few days.

David was very helpful in talking me through what I needed to do to access my account. He was patient, polite and to the point. An excellent customer experience for me.

Always easy to contact RCI and speak to a real person. Good access to available accounts and interest rates which are very competitive.

Telephone help on logging in really friendly and helpful. Easy to get through to as well.