Mark

I had never heard of RCI Bank before I opened a personal "Freedom Savings" account. It has a good interest rate, and even though the app looks a little simple or old-fashioned, it works perfectly all the time. I found that transactions in/out with other banks processed quickly

I'm a business customer, mostly using savings accounts. Aldermore has some of the best rates in the market, and the website is simple to use. Accounts can be opened quickly, and you can see transfers quickly reflected in your accounts. Transfers in and out of Aldermore are also processed quickly.

We weren't direct customers of Hamptons, but we bought a house where the seller was represented by Andrew Gartan of Hamptons in east London. The purchase itself took a while to push through, but Andrew was always quick to take action without being pushy. I would be happy to have him represent us on a house sale.

I recently changed my address on a car insurance policy. The change cost me over £50. When I asked why, they explained "address is a rating factor hence changing it generated a charge so that amount needs to be paid". My new address is 250 metres from my previous address and everything else is unchanged. When I questioned this, the chat agent just pointed out I will lose my insurance if I don't pay.

They filed both my annual accounts and corporation tax return late, incurring penalties and interest of £440! They did not warn me that they would be unable to meet the deadlines. They did not apologise for missing the deadlines. They did not provide a reason for missing the deadlines. They did not attempt to rectify the situation until I actively chased them.

In reply to my request to terminate their services, First Freelance insist that I owe them £150 (+VAT) exit fee as well as fees for a notice period of £160 (+VAT). They even went so far as to lie, saying they did not miss any deadlines.

I see many other positive reviews here, so maybe it just depends on who you get.

The software and commissions are good, but beware everything else. Connectivity is poor and customer service is non-existent.

Interactive Brokers made an execution error on an option contract for me (it turns out the option contract did not exist!). They then magically reached into my account to "reverse" the incorrect transaction, leaving me with the hedging stock position. Needless to say, they took the winning position and left me with the losing position, down EUR 1,000 on the trade, instead of up EUR 500 with the option contract.

To make matters worse, my complaint has gone completely unanswered for two weeks.

UPDATE 2021-04-01: Interactive Brokers finally responded to my complaint, and rejected it. It is apparently their policy to execute fake trades [i.e. product does not exist] on your account, and then after reversing the fake trades, they leave you to clean up the mess of the hedging trades [which are real] at your own cost! I am now forced to contact the financial ombudsman for their assistance.