United Kingdom
Review of RCI Bank
This morning I rang RCI. The service was excellent. I spoke with Scott. He was both professional and friendly. He resolved my query. He made dealing with RCI easy. Thanks Scott.
Reply from RCI Bank
Hi Elle, We really appreciate your feedback and are glad you had a pleasant experience with us. Have a lovely day.
Review of Boots
When I received my order, there was no receipt in the box and I wanted to return one of the items. Receipt if payment should always be included.
Reply from Boots
Hi Elle,
Thank you for your feedback. We decided to go paperless a few years ago to help reduce waste. Your order number acts as your proof of purchase/receipt.
Thanks,
Boots Customer Care Team
Review of Cunard Line
On the Queen Anne world voyage. Very disappointed. Their attention to hygiene is poor, eh people using the Artisan food hall, fill their water bottles directly from the water dispenser, even though there is a notice telling passengers to use a glass to fill water bottles. I complained to a senior staff member but his attitude was "what can I do". Also a passenger in bare feet in the Britannia Restaurant. Wonder who will be liable if she walks on glass. Senior staff not interested. Compared to the other ships in this fleet, the standards are low on the Queen Anne.
Review of Jet2holidays
Dreadful hotel, poor levels of cleaning in the bedroom. Had to keep asking reception, took two days before room was properly cleaned. Safely not a priority, hairdryer placed over bathroom basi, so unusable, Staff indifferent.
Reply from Jet2holidays
Hi Elle,
Thanks for taking the time to leave your review. I'm truly sorry to read there were issues with your hotel. If you would like us to investigate this, kindly send details of the issues you faced, including your booking reference to trustpilotreviews@jet2.com. A member of our friendly team will then be in touch in due course. Thanks again for your review.
Kind regards
Jo Lawrence
Customer Service Executive
Review of TJC
Reply from TJC
Dear Elle,
Thank you for your review. We're sorry to hear that we were not able to deliver as per your expectations.
We tried to connect with you to discuss your concern, but were unable to connect, so we left a voicemail.
We sincerely apologise for the inconvenience caused to you.
We understand the importance of your feedback and kindly request you to reach out us so that our team can provide you with better assistance.
Regards,
Arshad
TJC – Customer Care
Review of TJC
Reply from TJC
Dear Elle,
Hope you are doing well.
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with TJC.
We look forward to you shopping with TJC again.
Regards,
Arshad
TJC-Customer Service
Review of TJC
Reply from TJC
Dear Elle,
Hope you are doing well.
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with TJC.
We look forward to you shopping with TJC again.
Regards,
Arshad
TJC-Customer Service
Review of GAIL's Bakery
Overpriced and poor customer service. Every time I have visited the shop in Bromley my app has not acknowledged my purchase. When I complain, the staff just smile and say contact customer service. When I mentioned to member of staff the bad reviews they get on Trustpilot, he just smiled and said good. Very poor service, smiling at the customer does not equate to good customer service.
Review of TopCashback
This company do not pay out on all purchases, especially holiday and hotel bookings. Also I gave been charged a membership fee which I never signed up to. Would not recommend them to anyone.
Reply from TopCashback
Hi Elle
We do pass on all of the funds we receive from retailers for purchases made back to members as cashback offers. Memberships are also mentioned on site and within our welcome email upon sign up.
We mention a 30 day grace period of Plus membership which offers great extras such as increased top up on cashback and increased tell a friend bonuses in exchange for a £5 annual deduction from payable cashback when a payout request is made.
members can switch at anytime on the profile page within the membership details section.
Best wishes
Phil
Review of Morrisons Supermarkets
A bought a turkey crown from Morrisons and it was awful. For some unknow reason the skin had been removed, which is unusual. The meat was like cardboard even though I followed the cooking instructions to the letter. The turkey was inedible, ended up with no turrkey for Christmas dinner. Never again, will stick with Waitrose or Sainsbury. Will be returning it. It doesn't deserve even one star.
Review of Sainsbury's
Review of Prestigegifting
Please please do not use this co
mpany. I ordered flowers for a friend's birthday and the delivery was by Royal Mail. My friend wasn't in but royal mail were given my details as the recipient. I am unable to get a redelivery as there is an error on their system. Have complained to Prestige but was told not their problem!! I will stick with Eorist in future, reliable and good quality.
Review of Eflorist Ireland
Ordered flowers on 16.12.21, for delivery on 18.12.21. Flowers delivered on 30.12.21 after several emails of complaint. Bouquet was not what I ordered. Would never use this company again.
Review of Eflorist
Review of Flying Flowers
Beautiful bouquet and arrived in good time for my friend's birthday.
Review of Cult Beauty
I bought several items from Cult Beauty, spending £62.30, but could have bought the exact same items from Decium for £19.80 less. Advice shop around. Won't be shopping at Cult Beauty again.
Reply from Cult Beauty
Hi Elle,
I'm sorry to hear that you were not happy with your shopping purchase and apologies for any disappointment caused.
I cannot locate your query on our system, therefore I have messaged you privately to obtain further information to assist you.
I look forward to hearing from you soon.
Best wishes,
Yin
Customer Service Advisor
Cult Beauty
Review of Eflorist
Very disappointed, nothing like the photo on the website. Wouldn't use them again
Review of TopCashback
Joining Topcashback is the best thing I have done, I get money for spending money. Definitely a no brainer.
