Vanquis Reviews 39,258

TrustScore 4 out of 5

4.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the service provided, highlighting its helpfulness and the positive impact on their financial management. People find the company reliable and dependable, especially when dealing with unexpected financial needs. Consumers also value the ease of use and informative nature of the app, which allows them to manage their accounts effectively and stay updated on their financial status. The company is commended for its responsible lending practices, such as offering credit limit increases based on payment history. Reviewers also appreciate the proactive communication regarding payments and the availability of customer service when needed. Some consumers have reported issues with the app and customer service, but these were generally resolved in a timely manner.

Based on these reviews

Rated 4 out of 5 stars
Invited

The company is honest in their policy. Keeping to terms as far as one uses money and pays upto the minimum requirements monthly. Constantly increasing credit card amount, thereby recognising ones... See more

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Rated 4 out of 5 stars

I applied and was approved by Vanquis in a quick and efficient way. I have been advised of my credit limit and have confirmed my mobile number as a result of receiving a text from them. I have been ad... See more

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Rated 4 out of 5 stars
Invited

I’m really happy with my Vanquis credit card — it helped me sort out some financial problems and the balance transfer option was just what I needed. The only thing I’d suggest improving is the co... See more

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Rated 4 out of 5 stars
Invited

Very good and custom service with a uk call number had no prombles with them and they ask you if youwant an increse on the acount and easy to use online useing there app

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Rated 5 out of 5 stars
Invited

Excellent in all areas, extremely easy to use app, good customer services (sadly something that many other company's tend to lack these days. Also find them responsible lenders...again not too many ar... See more

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Rated 5 out of 5 stars
Invited

My Vanquis card enables me to factor in an acceptable amount of borrowing into my monthly budget. The Vanquis iPhone app is easy to use and has every service I require at the push of a button. I hope... See more

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Rated 5 out of 5 stars
Invited

The opportunity to add other cards and by doing so bring down the Payment monthly Plus, be given the opportunity to take out an actual loan For the amount that’s outstanding, that’s flexible. On a m... See more

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Rated 5 out of 5 stars
Invited

Easy to apply, straightforward and honest information. The app is so easy to use and updates straight away , much better than a lot of apps that take hours to show payments / credits. Texts & emails a... See more

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Rated 3 out of 5 stars
Invited

Fantastic way to build to build your credit score. Really easy to use and the app is excellent also. Only downside is the APR% I get its higher with lower credit but it never changed throu... See more

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Rated 5 out of 5 stars
Invited

I think this is a good company and credit card for people to build up trust and your credit score. Vanquis rewards loyalty and they are a good company and a credit card for anyone looking to get one.... See more

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Rated 5 out of 5 stars
Invited

As a pensioner I have been in receipt of a Vanquis card for a good number of years. In the light of the present situation unfortunately i have had to be near my limit. I have had full intention of r... See more

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Rated 5 out of 5 stars
Invited

I’ve been with Vanquis for about 8 years and never had an issue, thus far, and very much hope it stays that way. It gives me the flexibility to purchase larger items without seeking extra credit and t... See more

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Rated 5 out of 5 stars
Invited

Vanquis visa your passport to purchases long established and much respected bank offering credit cards to to a wide range of potential customers visa warmly welcome at many establishments here and abr... See more

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Rated 4 out of 5 stars
Invited

I have enjoyed my time with Vanquis so far. My credit limit has been increased in a responsible way after verifying i can handle higher credit limits. My only issue now is that i have not received any... See more

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Rated 3 out of 5 stars
Invited

I always pay the balance as at the last statement date in full thus paying no interest. However when I took out a nil % balance transfer with Vanquis, they took back the entire balance transfer amo... See more

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Rated 5 out of 5 stars
Invited

Always available.transparent.keeps me updated.only downside is i cant get prompts on my phone when my card is used like other card suppliers,this is ideal if somebody was using your account without yi... See more

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Rated 5 out of 5 stars
Invited

Vanquis allows you to manage your credit card account and make payments through their app. You can also add your Vanquis credit card to Apple Pay, making it convenient to make payments. Here are some... See more

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Rated 5 out of 5 stars
Invited

I have been using Vanquis for several years now and have found them to be a very positive added financial option to use. Like all credit cards, if used rightly, they give you that little bit of... See more

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Rated 5 out of 5 stars
Invited

Recently informed my credit card customer service section that I was going abroad and wanted to use my credit card with no hassle., as I was to late in ordering that countries currency. The reason I... See more

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Rated 5 out of 5 stars
Invited

Vanquis may not be your first choice of card to apply for but for me it was the best decision I have made The Vanquis APP makes the decision so much easier to it’s very easy to use and you can do j... See more

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Rated 5 out of 5 stars
Invited

I am glad to be your customer due your wonderful service s and great support you give to customer like me. I am super excited with them My experience is 100% good.

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Rated 4 out of 5 stars
Invited

I’ve given 4 stars to Vanquis because I haven’t had a credit card before this year , I got a credit card from somewhere else because I’d been told ifbi used a credit card to shop etc I would build my... See more

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Rated 4 out of 5 stars
Invited

The app is broken. It freezes on a page about “easy access digital statements”. I cannot check my balance or authorise payments. A message to support has gone unanswered. Update: Vanquis support... See more

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Rated 5 out of 5 stars
Invited

They help me to make payments on time by sending details of next payment well in advance. They are just a phone call away for help. They do not bombard you with adverts or push you to take more credit... See more

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Rated 3 out of 5 stars

Terrible customer service. If your query is complicated; then expect to explain yourself over and over again. I wouldn’t expect the staff to understand their own practices either. Updated stars becau... See more

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Rated 5 out of 5 stars

They always remind you of payments don't give you a credit increase until they see how you manage your account It's been very helpful and stops you from having a mad shopping trip Highly recommen... See more

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Rated 5 out of 5 stars
Invited

Had financial problems a number of years ago..all sorted now but Vanquis was a great help on getting me back on my financial feet. Started with a low credit balance and now got a great credit amount... See more

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Rated 5 out of 5 stars
Invited

Vanquis informed me they were increasing my credit limit following a review period, which is my opinion is responsible lending. I.e. They ensured I respected my existing limit and made my monthly repa... See more

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Rated 5 out of 5 stars
Invited

Great service and helpful. Great for building up credit scoring and if you keep your payments up they always give you a choice of increasing your credit limit. Would highly recommend if can afford pay... See more

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Rated 5 out of 5 stars
Invited

I've had a great experience with my account with you. The app is very easy to navigate. I like the the fact that I can't request an increase, but will only get an offer of a credit increase when you t... See more

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Rated 5 out of 5 stars
Invited

Without missing words, I really appreciate the sincerity of your organisation when it comes your service You are quick and fast in terms of transactions I appreciate the fact that I can d... See more

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Rated 3 out of 5 stars
Invited

When using the app to make an additional payment ahead of the next due date, it will not allow me to finish the transaction but takes me back a couple steps to where I decide which payment method to... See more

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Rated 5 out of 5 stars
Invited

Always great service and very helpful staff. The only down side is the very mean 6months 0% Balance Transfer Offers. If they were 12mth or more I'm sure that would generate more business. It would... See more

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Rated 5 out of 5 stars
Invited

Everything straight forward including special offers what I've just took advantage of. £300 borrowed and I have 6 months interest free to pay back , great

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Rated 5 out of 5 stars
Invited

In my experience, staff are friendly, everything is explained fully and easy to understand, it has also allowed me to take control of my finances and I am in such a better place now, as a result of va... See more

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Rated 5 out of 5 stars
Invited

It’s a pleasure to have the VANQUIS card ready to resolve everyday payment matters as well as some of the unexpected surprises life can throw at us. VANQUIS are reliable and dependable when things ma... See more

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Rated 5 out of 5 stars
Invited

I am very happy with my card. Nothing is pushed on me if offered an increase and make sure I am comfortable with it all. The system allows me to make extra payments on the app which gives me more flex... See more

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Rated 5 out of 5 stars
Invited

Grateful for the 15 month 0% balance transfer reprieve on my credit cards with Vanquis. App makes the balance manageable and is very easy to use. All information is understandable too. Chuffed... See more

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Rated 5 out of 5 stars
Invited

Well I have always liked my card flexibility is important to me although the whole I can only transfer £300 as a minimum to my bank account has upset me a little But. Apart from that everything has... See more

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Rated 5 out of 5 stars
Invited

Have been with Vanquis for many years and have always found them very helpful and have never had any problems with them.

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Rated 5 out of 5 stars
Invited

There was a problem when setting up my account, however it was resolved in an appropriate and timely manner once it had been sent to the Head Office by letter. Just being honest, mistakes happen but... See more

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Rated 5 out of 5 stars
Invited

I have been with vanquis many years,never had any problems the app is very good to keep track and make payments.

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Rated 5 out of 5 stars
Invited

BRAVO VANQUIS 🙌🏼🙌🏼🙌🏼 I am a VIP for a reason and that is VANQUIS offers a great service through the its team members offering advice help and any other issue. …

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Rated 5 out of 5 stars
Invited

apart from pushing me to have a balance transfer far too often Vanquis is a good and supporting bank

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Rated 5 out of 5 stars
Invited

very happy with vanquis helps me out alot so glad to have a credit card with them love going out and iff i need the card great knowing i can rely on my trusted card 10 out 10

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Rated 5 out of 5 stars
Invited

After not getting accepted for a credit card from my own bank I was so pleased when Vanquis accepted me as I was trying to build my credit score. I love the fact that you get an email telling you your... See more

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Rated 5 out of 5 stars
Invited

I've been with Vanquis for about 8 years and have been really happy with the support they have given me , I was a victim of fraud twice and they were on top of this straight away.

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Rated 5 out of 5 stars
Invited

I have never had a problem with Vanquis. I have only ever had to ring customer service once and that was a while ago. Thank you Vanquis.

Company replied

Rated 5 out of 5 stars
Invited

Brilliant way to transfer cash into your bank account 👏

Company replied

Rated 5 out of 5 stars
Invited

Great card brilliant customer service. The app is very easy to use.

Company replied

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Company details

  1. Bank

Written by the company

Vanquis serves over 1.7 million borrowers and savers in the UK. But while we may be a bank, we see ourselves as different from the traditional high street banks. You don’t need the highest credit score to borrow from us. You don’t need the biggest bank balance to save with us. We’re here for everyone who wants to manage their money better. Whether you're building your credit score, cutting your bills, or saving for your next move, we could help you take life's opportunities. We’re Vanquis – the bank that’s got your back.


Contact info

4.2

Great

TrustScore 4 out of 5

39K reviews

5-star
4-star
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1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

A GREAT COMPANY.

I WILL GIVE VANQUIS TOP MARKS,THEY WERE VERY HELPFULL TO ME IN ISSUING MY NEW CARD,AND ITS ACTUALL HELPED ME OUT A LOT.AND I APPRECIATE ALL THEY HAVE DONE FOR ME ,SO TOP MARKS ALL THE WAY FROM ME GUYS.

October 16, 2025
Rated 5 out of 5 stars
Invited

Helpful and always there when I need it…

Helpful and always there when I need it
Reliable payments everyone accepts
And never a hassle

October 16, 2025
Vanquis logo

Reply from Vanquis

Hi there, Thanks for taking the time to leave such positive feedback. It's great to hear we have been able to help.
Shelley - Customer Experience

Rated 5 out of 5 stars
Invited

I enjoy your products.

All services very professionally.

October 16, 2025
Vanquis logo

Reply from Vanquis

Hi there Mihneatudorel - that's brilliant to hear how the team provided you with a professional experience across all services.
Bethan - Customer Experience

Rated 5 out of 5 stars
Invited

Very good card

October 16, 2025
Vanquis logo

Reply from Vanquis

Hi there - thanks for your 5* review.
We happy to hear that you're pleased with the service.
Bethan - Customer Experience

Rated 5 out of 5 stars
Invited

Excellent service

Excellent service

October 16, 2025
Vanquis logo

Reply from Vanquis

Hi Matthew. Thanks for taking the time to leave us some feedback. It's great to hear you're happy with our service.
Shelley - Customer Experience

Rated 3 out of 5 stars
Invited

I have been with Vaquis for long time…

I have been with Vaquis for long time started at 150 and still on 150 limit and yet other cards I took after Vaquis have increased several times

October 16, 2025
Vanquis logo

Reply from Vanquis

Hi. Thank you for your feedback. I'm sorry to hear we have fallen short of your expectations.
I have attempted to contact you to discuss this further but unfortunately was unable to reach you.
If you would like to make a complaint, please get in touch and we'll investigate it for you.
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint.
Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Online Webform: Found on our website Vanquis Bank
Shelley - Customer Experience

Rated 4 out of 5 stars
Invited

all good ,

all good , helpful

October 16, 2025
Vanquis logo

Reply from Vanquis

Hi Mohammed. Thanks for taking the time to leave us a review. It's great to hear we have been able to help.
Shelley - Customer Experience

Rated 1 out of 5 stars

Account closed but no money!

Submitted my request to close my savings account with Vanquis 2 days ago. However, I still have no confirmation email, no funds in my destination account, I cannot log back into my Vanquis account.
Not impressed and will not recommend.
---
Provided more details as per Vanquis' request, via Trust pilot platform. We shall see if this gets resolved.

October 14, 2025
Unprompted review
Vanquis logo

Reply from Vanquis

Hi there - Thank you for your feedback. I'm sorry to hear we have fallen short of your expectations. So I can look into this further, I have asked Trustpilot to request your contact details so I can locate your information, which I look forward to receiving.

Thanks for responding with your details.
Unfortunately I am unable to locate your information with the details you have provided. If you would like to discuss this further, please call us on 0330 099 3000.
Shelley - Customer Experience

Rated 5 out of 5 stars
Invited

easy to use direct debit is good they…

easy to use direct debit is good they give you notifications before prior date, if you do regular payments they can increase your credit overall good

October 15, 2025
Vanquis logo

Reply from Vanquis

Hi Hinalben. Thanks for taking the time to leave a 5 star review. It's lovely to hear you're happy with Vanquis.
Shelley - Customer Experience

Rated 1 out of 5 stars
Invited

This company builds up you hope and…

This company builds up you hope and then just say no

October 15, 2025
Vanquis logo

Reply from Vanquis

Hi Ian. Thanks for taking my call today. We apologise that we have fallen short of your expectations. We take your feedback on board.
Shelley - Customer Experience

Rated 5 out of 5 stars

Can not fault these guys...

Can not fault these guys.... Very helpful when needed... The card charges are not that much and easy to use.

October 15, 2025
Unprompted review
Vanquis logo

Reply from Vanquis

Hi Maxine. Thanks for taking the time to leave such a positive review. It's great to hear we have been able to help.
Shelley - Customer Experience

Rated 3 out of 5 stars
Invited

No live chat function!!??

Would be 5 stars but I really do not like the fact that you do not have an online live chat function in your app. Its 2025 dude!

October 15, 2025
Vanquis logo

Reply from Vanquis

Hi Dwain. Thanks for taking the time to leave us a review. We take your feedback on board.
Shelley - Customer Experience

Rated 5 out of 5 stars
Invited

Excelent

Excelent
Great

October 15, 2025
Vanquis logo

Reply from Vanquis

Hi Amjid. Thanks for the 5 star review. It's great to hear how happy you are with Vanquis.
Shelley - Customer Experience

Rated 4 out of 5 stars
Invited

Always clear and precise communication…

Always clear and precise communication very helpful support when required

October 14, 2025
Vanquis logo

Reply from Vanquis

Hi Philip, Thanks for the positive feedback. We are pleased to hear our communication is clear and precise.
Shelley - Customer Experience

Rated 5 out of 5 stars
Invited

Vanquis are amazing to deal with

Vanquis are amazing to deal with
I only have one down side the app crashes a lot when trying to make payments I bank transfer now easier

October 15, 2025
Vanquis logo

Reply from Vanquis

Hi Richard. Thanks for taking the time to leave us a great review. We are pleased to hear you find us amazing to deal with. Apologies if our app crashes when you try to make payments.
Shelley - Customer Experience

Rated 5 out of 5 stars
Invited

The best

The best credit card

October 15, 2025
Vanquis logo

Reply from Vanquis

Hi Luan. Thanks for taking the time to leave a 5 star review. It's great to hear how happy you're with Vanquis.
Shelley - Customer Experience

Rated 5 out of 5 stars
Invited

Simplicity

How easy everything is to do things on line

September 19, 2025
Vanquis logo

Reply from Vanquis

Hi Kay. Thanks for the positive feedback. It's great to hear how easy you have found everything.
Shelley - Customer Experience

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