Chase Reviews 14,032

I have recently opened a chase online account as the savings rates were good. So far so good, payments from my other account when striaght in and tracking is easy. I have niot yet tried to use an... See more

Was an initial customer when they launched in the UK. Really great interest rate and customer service. Classic bait and switch with decreasing interest rates. Good overall rewards plans. Lack of physi... See more

I find this banking app very easy to use and you can open up separate pods for saving etc. The interest was over 5% when I opened my account last year, unfortunately, it has fallen to 2.5%. I know th... See more

I've been with Chase from the start. But like many others unless they stop chipping away at cashback and restore some bonus rates I'll be moving. I see many of the Chase responses are teasers saying... See more

From the day I opened the account everything was straight forward I have never known opening a bank account to be so easy. The hardest part was transferring my money from my existing savings account... See more

I got enticed by a short term extra interest rate. This soon disappeared after a few months and left with a below average interest rate, Raisin offer many better options. Reinvested my money after int... See more

had an awful credit score and debts, chase were the only ones that took me on and they've been great. helped with any disputes, friendly customer service, no issues compared to monzo, nationwide etc.... See more

Chase used to have an excellent cashback offer. However they have significantly reduced this so I now barely use my account. The ability to hsce multiple savings accounts is useful but the rate is not... See more

I haven’t had any problems using the app. Customer service is second to none. Very efficient and dealt with a problem I had regarding unauthorised payments. The response I had dealt with the matter... See more

A refreshing change to the way UK banks operate. Whilst not my primary bank for direct debits etc., even as an easy access savings bank, Chase make life easy. To be able to connect all your accounts i... See more

Poor interest rate for existing customers so may as well not be a customer. All banks are tied to the bank of England rates but they seem to offer better rates. No reason to be loyal. On the upside,... See more

Recommended by my son who keeps up to date on savings offers. App easy to set up and use. Pleased with the introductory bonus offer on savings.

Chase seemed ok at first, then the anti fraud rubbish started. They declined payments to major companies with no rhyme or reason. When you do have to call them to unblock payments they ask "why are yo... See more

Excellent customer service - very easy to contact Chase through the App, Messages are replied to immediately and it’s simple to speak to someone on the end of the phone when one needs help. Efficie... See more

I started with Chase when they launched in the UK. I have nothing but praise for this bank, great easy to navigate app. Great for spending abroad great for saving customer services where the phone is... See more

When i opened my chase account within 24 hours of seeing the ad was great and a year after opening the account the 1% cash back on daily spend period was extended another 6 months because i had opened... See more

I thought chase was the best ever when I first opened an account but its rapidly gone down hill. Cashback is virtually useless with the restrictions on it, interest rate on savings is much lower than... See more

I'll start by saying that they are quite efficient and have a decent support via agents who reply quickly. Offering new customers a better rate of interest is something I dislike intensely and stops... See more

I LOVE CHASE! Of all the banks I've ever used, across five decades, Chase is by far the best: * Their security is immediate, thorough and stringent, so I know that my money is safe. * The app... See more

No regard for loyalty - excellent rates for new customers but poor savings rates those of us who have been with you since your launch in the UK, and our loyalty, disregarded. Even though customer ser... See more

I just made a telephone call to the customer services team regarding a UK account that I no longer have. I spoke to Lovelette and she was amazing. She was able to confirm when I closed that account an... See more

How does your bank support you when you’ve been scammed? This week I found out what customer support really should look like. The team at Chase ensured I was refunded within hours and the quality of... See more

I was one of the first to take up chase and it was very attractive in that it was very different to what I already had such as cashback and a competitive interest rate on both savings and current acc... See more

I find this account really easy to use, plus I find the Round up function excellent making your Pennys into £ quickly. Although this only happens in the UK. I use this account when Im abroad. It's so... See more

Chase offer a lot of benefits but unfortunately the Chase app is horrendous. I tried making a purchase online five times today and I was unable to confirm the payment in the app. I then remembered t... See more

I’ve been with Chase for a few years, and I think their app is very well designed and easy to use. I also appreciate their cashback incentive. However, if you ever run into an issue like I did recent... See more

I was in the process of switching my current account to Chase, but unfortunately it is an app based bank account, and the app has pathetically limited functionality and is full of patronising gimmic... See more

Chase is a brilliant bank,I have been using it now for 18 months. It is simple to open an account on line, you get cash back on purchases for the first year of opening on the current account and if yo... See more

I was an early customer and for some time it was one of the best accounts. Unfortunately things have declined and I am probably going to switch away as there are no real benefits anymore. I still us... See more

I originally started to bank with them because of the 1% Cashback offered with their debit card. They have now got rid of this and so this annoying as this was their point of difference with other ban... See more

Simple to use app - you can open and close accounts in seconds. Very thorough online support - I made a few significant purchases and the team made sure I wasn't getting scammed. Good Cashback off... See more

A really user friendly app, making payments/ transfers very easy. Overall it’s a great bank, but it’s a shame that the cash back is now limited to very few items and that existing customers do not ge... See more

Used to love this bank, 1% cash back on everyday spends, good saving rate on round ups, excellent rates in savings accounts, then it all seemed to stop! Cash back on very limited items (which I hardly... See more

Once identification is accepted, the Chase app is very easy to use. Moving money between current and savings accounts - simple! Moving money to and from Chase to an external bank account - simple! Onl... See more

I was with Chase Manhattan many years ago (Credit Card) until they stop UK operations. I was delighted to see Chase Bank open operations, one of the largest and best banks in the world.

The app is clear and easy to use but fairly basic and appreciate the notifications after every transaction but would prefer my balance to be shown after every transaction in the app and to be able to... See more

Chase treats customers as valued people. No menu when you call them. Phone answered quickly BY A PERSON problem dealt with efficiently. Best bank going

A reliable bank service and a very good app but the continuous downgrading of terms (cash back terms, interest rates and bases) is really off putting.

The app is easy to use with the option of having numerous savings accounts with great interest rates to start with. Sadly after banking with chase for a year or so, the interest rates dropped to half... See more

It was great to start with but started deciding. The bank more often declined payment without any explanation. Their customer service and support is getting worse!

Had to make a query and was dismayed to see it was chatbot, but, I was soon transferred to a human who answered my query quickly, efficiently and in a friendly manner.

chase is a brilliant online bank would recommend especially as a secondary bank account or for an account that you would use for abroad

Easy to open savings pots with a better rate of interest. I like the enhanced 12 month savings rate, and the money back on food and fuel. I use for higher rate of interest, transferring from my main... See more

Easy to use app. Decent saving rates whilst giving easy access

opened an account with no issues have not encountered any problems they have delivered as advertised like the instant notification feature that alerts to payments from your account

Increasing the amount to qualify for cash back has excluded me and most pensioners.

Not my primary bank but used as savings, rates are higher. App is easy to use and transfer between primary bank and chase.

No longer a great product due to poor cashback offering.