Great customer service from Alice, which helped me get my pair returned as they were to small, then received my new pair in time for the Dirty Detour race. Based in Newcastle Australia & having to sen... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Written by the company
London, United Kingdom
Replied to 100% of negative reviews
Typically replies within 48 hours
Great customer service from Alice, which helped me get my pair returned as they were to small, then received my new pair in time for the Dirty Detour race. Based in Newcastle Australia & having to send back to the UK, my timeline was small, but, it worked. My advice go a size or 2 up than normal shoes.

Reply from QUOC
Purchasing experience was fnatastic - as are the shoes. Fantastic service and customer care, with great communication and follow up. Can't wait to get some miles into these shoes!!!

Reply from QUOC
18 months old and they fall apart, the 'boa' lace has cut through the fabric lace hoop. They look nice, they fitted well...but I expect more than 18 months out of premium footwear.

Reply from QUOC
Shoes and information clear on Website.
Easy to buy once measured. I returned 1st pair with great ease.
Post and packing was free,so good as some top end shoe company's still charge.
Ild say customer comes first with Quoc.
My shoes are excellent 👌 and quality top notch
Ive had a lot of bike shoes so great to see a brand which sells good stock 😀

Reply from QUOC
Fast delivery, ordered wrong size. Quick hassle free return, ordered again, great shoes, comfy, fit well, great quality

Reply from QUOC
Brilliant. I bought a pair of 44 Escape Road but they were too tight. Quoc and its impecable return process got me a pair of 45 and they fit just great. Thank. By the way, beautiful shoes.

Reply from QUOC
This is my second pair of GT XC’s. I appreciate the different arch support options that come with the shoes, this has been really helpful. This pair was comfortable from the first ride, but maybe that’s because my foot knew what to expect. Look great, feel great! I’m sure I’ll be adding another pair from this line up in the future. Cheers!

Reply from QUOC
Very comfortable, fit like a glove and look great too. First class customer service 👏👏👏

Reply from QUOC
Second pair of shoes from you guys. Absolutely love them.

Reply from QUOC
Great shoes for the price and love the color. Stiff sole and so far very comfortable. Good amount of room in the toe box compared to a lot of other brands.

Reply from QUOC
Quick delivery. Great fit. I did use the size guide and this has worked well for me. Shoes I would say are true to size. Would have liked to have arch support options in with the shoes. But overall a good experience so far.

Reply from QUOC

Reply from QUOC
The packaging was A+!!
Opening it made me feel good, like you really care about your product and presentation. Warm and fuzzy!
Now it time to put the shoes to the test. I got a lot a faith in them, the stitching patterns look trustworthy, and feels like good material… the test of time will be the final test. Great experience! Thanks
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.