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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the quality of the products, highlighting their comfort and stylish design. Consumers also appreciate the fast and efficient delivery service. The positive experience extends to the functionality and performance of the products, with people noting improvements in their cycling experience. People consistently praise the outstanding customer service provided by the company. Reviewers highlight the responsiveness, kindness, and efficiency of the support team, noting that their issues were resolved quickly and effectively. The customer service is considered a significant differentiator, with many consumers expressing their loyalty to the brand due to the exceptional support they received.

Based on these reviews

Rated 5 out of 5 stars
Verified

Great customer service from Alice, which helped me get my pair returned as they were to small, then received my new pair in time for the Dirty Detour race. Based in Newcastle Australia & having to sen... See more

Company replied

Rated 5 out of 5 stars
Verified

This is my second pair of GT XC’s. I appreciate the different arch support options that come with the shoes, this has been really helpful. This pair was comfortable from the first ride, but maybe that... See more

Rated 5 out of 5 stars
Verified

Shoes and information clear on Website. Easy to buy once measured. I returned 1st pair with great ease. Post and packing was free,so good as some top end shoe company's still charge. Ild say cus... See more

Company replied

Rated 5 out of 5 stars

My gravel shoes lost a spike, and as I couldn't find a compatible spike to replace (sold out everywhere) contacted quod.cc support. The day after I had a set of new spikes delivered in the other side... See more

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Rated 5 out of 5 stars

I own two pairs of Quoc shoes: the original leather Tourers and Gran Tourers. The outer sole on the Gran Tourers came off of the cleat plates. Quoc support person admitted the flaw on the early itera... See more

Company replied

Rated 3 out of 5 stars
Verified

My first cycle shoes ever. I wanted something different from what my local bike shop sold. My brother also recommended them. However his came with a shoe bag whereas mine did not. I probably should’ve... See more

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Rated 5 out of 5 stars

QUOC's shoes and service are in line with them being a performance oriented brand. Their brand value align with real world experience. I own a pair of Grand tourer XC (gravel) & a pair of the new M3... See more

Company replied

Rated 5 out of 5 stars
Verified

I originally ordered the Gran Tourer Lace in a size 43 according to the instructions regarding measuring my feet. Unfortunately, they were too small. Alice was AWESOME in helping me through the return... See more

Company replied

Rated 4 out of 5 stars
Verified

Product was very good! However, FedEx delivery gave me so much trouble - with the pickup hence the minus two stars. Quoc should consider alternatives when it comes to delivery of their products. Ed... See more

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Rated 5 out of 5 stars
Verified

I honestly bought the Weekend Cycling Sneaker to test their walkability. I completed LEJOG last summer and did quite a bit of walking on some of the steeper climbs. The Bontragers I had at the time co... See more

Company replied

Rated 5 out of 5 stars
Verified

Simple and informative website. Easy payment. Quick delivery to Spain. Shoes M3 Pro MAAP edition are excellent quality and fit my narrow feet well in my normal size 42. Love the look and style of the... See more

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Rated 3 out of 5 stars
Verified

Ordering was simple. The shoe size was a little small and the toe box cramped my toes. I guess these issues could have been overcome. I did send a question by email however I got no response. Th... See more

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Rated 5 out of 5 stars
Verified

Well, I have worn top end road shoes for quite a number of years now and decided to buy these Quoc Escape non laced road shoes based on the reviews they got and took a punt,what I got was one of the... See more

Company replied

Rated 5 out of 5 stars
Verified

I am enjoying my new Gran Tourer XC Lace shoes! The fit is superb and the stiffness of the sole is even better than I expected. These are my first Quoc shoes and the experience has been top notch. The... See more

Company replied

Rated 5 out of 5 stars

My delivery didn't occur on 31st of December. My item had probably been lost by FedEx. They sent me another item by DHL and it worked out fine., one day in advance. Quoc is very reactive and rel... See more

Company replied

Rated 5 out of 5 stars
Verified

Had problems with quoc product not bought directly from QUOC, while quoc were unable to help, they gave advice to me and a 30% discount. I was able to use their advice to sell the product (at a loss... See more

Company replied

Rated 5 out of 5 stars

I recently had an experience with customer support after encountering an issue with a pair of M3 Air. The service was super fast, flawless, and incredibly kind. I’ve never dealt with such an impeccabl... See more

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Rated 5 out of 5 stars
Verified

Incredible experience from start to finish including the returns process. Calvert proving to be an absolute legend. The product(s) - awesome both the Pro Airs and the Gravel shoes where were used and... See more

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Rated 3 out of 5 stars
Verified

They don’t do wide shoes which is unbelievably frustrating. Their actual service etc was great but only making narrow shoes in this day and age seems bizarre. Their shoes look amazing as well - which... See more

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Rated 5 out of 5 stars

Want to chime in on anyone who is wanting to purchase this shoe! Looks great and the quality to customer service stand to match as well. I had a recent spill which damaged my left dial causing the int... See more

Company replied

Rated 5 out of 5 stars
Verified

Fast shipping and super premium materials. These shoes aren’t cheap but I anticipate them lasting for a long time and performing just as well. Fit is great, in my rides so far they’re feeling really f... See more

Company replied

Rated 5 out of 5 stars

I initially ordered a size too small. I followed the returns process and within a few days received the replacement pair. Brilliant customer service. The shoes themselves are fabulous, they come with... See more

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Rated 5 out of 5 stars
Verified

Nice product, but I had the wrong size and thus needed to return it. Was disappointed in the shipping costs - only one option for return shipping that cost over 50£. However after leaving a revi... See more

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Rated 5 out of 5 stars
Verified

Fast delivery, ordered wrong size. Quick hassle free return, ordered again, great shoes, comfy, fit well, great quality

Company replied

Rated 5 out of 5 stars

Just a note to say how impressed I am with my Mono ll’s but also the support from Quoc with a small issue with the tongue. The experience was simply fantastic with efficient service backing up the mos... See more

Company replied

Rated 5 out of 5 stars
Verified

I am normally size 38 in shoes, however I choose the 39 for extra space when pedaling. The shoe fits perfectly, the quality is pure craftsmanship and it is beautiful colors. The shipping was also done... See more

Company replied

Rated 5 out of 5 stars
Verified

Got it a size too small but its my bad because long time havent use uk size, but the shoes are nice and well support, thats pretty crazy compare to the weight its coming in. Love it, would buy another... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchased a pair of Escape Off Road's, however the fit was too small. The exchange procedure via the portal was easy and efficient to use. Delivery was quick as well. I'II definitely buy from QUOC aga... See more

Company replied

Rated 5 out of 5 stars
Invited

I bought a pair of Lala Slide as I had been looking for a pair of relaxed shoes post ride or to just chill in at anytime. The slides tick all the boxes for comfort, aesthetics and fit so another succe... See more

Company replied

Rated 5 out of 5 stars
Verified

The packaging was A+!! Opening it made me feel good, like you really care about your product and presentation. Warm and fuzzy! Now it time to put the shoes to the test. I got a lot a faith in them,... See more

Rated 3 out of 5 stars
Verified

I ordered a bottle and shoes via international shipping. However, the bottle was sent in a bag without any packaging, so the bottle was slightly deformed. If you think about it for a moment, you shou... See more

Company replied

Rated 5 out of 5 stars

Great products backed up with amazing customer service. I have two pairs of Quoc shoes now, the gravel shoes were so good I purchased the road shoes as well. Lost a heal pad on the road shoes accident... See more

Company replied

Rated 5 out of 5 stars
Verified

Outstanding customer support. Quick and fast delivery. They even helped me on a warranty. Literally got my part in four days after. Not to mention my new XCs are super stiff and even lighter and more... See more

Company replied

Rated 5 out of 5 stars

To who it may concern, I would like to start by saying how happy I am with my recent purchase of your cycling shoe. The Gran Tourer is a masterpiece, and I have looked forward to putting them on eve... See more

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Rated 4 out of 5 stars
Verified

These shoes are made from great quality materials, lightweight and breathable. Four stars only because the boa system does not operate nearly as smoothly as others I own; I had to spray lubricant in... See more

Company replied

Rated 5 out of 5 stars
Verified

Awesome product. True sizing and great quality after 3 rides so far. Email Quoc prior purchase to confirm about sizing and the response was good and quick. Highly recommended.

Company replied

Rated 5 out of 5 stars
Verified

The service was great , unfortunately they’re too narrow for me so had to return them . Only small gripe would be having postage costs deducted. Would like to have fitted into them as they are a nic... See more

Company replied

Rated 3 out of 5 stars
Verified

There was no response to an email about repairing a broken lace that I had sent before buying the repair kit. The ratchet was fine. Then I had to buy the $30 kit and then pay $20 shipping, all for... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent and very stylish cycling shoes. Good fit and prompt delivery. Very impressed & I will definitely be using them again. Thank you.

Company replied

Rated 5 out of 5 stars
Invited

Very happy with my new Gran Tourer XC Lace shoes. The fit is perfect for me straight out of the box in a size 43. The toebox seems roomier than my GT ii’s which I found a little tight due to some arth... See more

Company replied

Rated 5 out of 5 stars
Verified

Firstly the shoes (Gran Tourer XC) are super comfy and stylish. When I had and issue with them the customer service was next level. Quick response and went above and beyond to help out. Subsequently I... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing cycling shoes. Just a shame these products are not manufactured in the UK rather than in Asia. Always disappointing.

Company replied

Rated 5 out of 5 stars
Verified

Great product! Shipping took a bit to initiate but once it was in progress it was smooth from there. I really appreciate the option for free returns in case the shoes didn't work out. Luckily they did... See more

Company replied

Rated 5 out of 5 stars
Verified

Great information on your website which helped pick the best shoe for me. Also quick shipping which is nice. And lastly the shoes are great in their performance and so stylish.

Rated 3 out of 5 stars
Invited

These shoes looked great but they were very uncomfortable for both myself (who has wider metatarsals) and for my boyfriend who tried them on. The sole of the shoe felt extremely weird.

Company replied

Rated 5 out of 5 stars
Verified

Beautiful pair of shoes, incredibly comfortable on and off the bike, swiftly delivered and well packaged. I just had a bike fit with them and the bike fitter was quite impressed as well.

Company replied

Rated 5 out of 5 stars
Verified

Do like the toe covers, look great on my specialized ex works mtb shoes, they also do not cover the Boa adjusters like others I have. Had bit of a wait for large ones to become in stock.

Company replied

Rated 5 out of 5 stars
Verified

Superbly designed premium gear and they upgraded my delivery package free of charge as I needed the shoes for a trip. Superb UK brand

Company replied

Rated 5 out of 5 stars
Verified

Really useful information on the website with regards sizing to help make my purchase right first time. And really sensible prices for a quality product.

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer service and the shoes are unbelievable. Wore them out of the box on a 130 mile gravel race with 15k ft of climbing. Zero foot issues. And pedorthics is my profession.

Company replied

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Company details

  1. Road Cycling
  2. Bicycle Store
  3. Indoor Cycling
  4. Outdoor Sports Store
  5. Shoe Store

About QUOC

Written by the company

QUOC is an independent, British brand with over a decade of experience designing high-performing, comfort-driven cycling shoes.

Italian Trulli
Shop Gravel Shoes

Italian Trulli
Shop Road Shoes

At QUOC, our mission is simple. To get more people riding bikes through enhanced ride experiences, starting from the feet. With decades of research and innovation weaved into our DNA, we believe performance should be at the core of any cycling shoe - but with zero compromises on elegance, functionality and comfort. We’re dedicated to making shoes that remove all barriers to an enjoyable ride - and above all - that celebrate the diverse community that embodies cycling, a community without whom we wouldn’t exist.

QUOC.CC

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Great customer service from Alice

Great customer service from Alice, which helped me get my pair returned as they were to small, then received my new pair in time for the Dirty Detour race. Based in Newcastle Australia & having to send back to the UK, my timeline was small, but, it worked. My advice go a size or 2 up than normal shoes.

July 14, 2025
QUOC logo

Reply from QUOC

Hey Luke,

Thank you so much for your kind words! We’re delighted Alice was able to help you exchange your pair in time for the Dirty Detour race, especially with the tight turnaround from Australia to the UK. We’re thrilled it all worked out and hope your new pair serves you well on many adventures. Great advice on sizing too and we really appreciate you sharing that for future riders!

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Rated 5 out of 5 stars
Verified

Purchasing experience was fantastic

Purchasing experience was fnatastic - as are the shoes. Fantastic service and customer care, with great communication and follow up. Can't wait to get some miles into these shoes!!!

June 23, 2025
QUOC logo

Reply from QUOC

Hey Hong,

Thank you so much for sharing such wonderful feedback! We’re thrilled to hear your purchasing experience was smooth from start to finish, and that the shoes — along with our service and communication — have lived up to expectations. Knowing you’re excited to start putting miles into them makes us just as excited to see where they take you. Wishing you many great rides ahead

Rated 2 out of 5 stars

18 months old and they fall apart

18 months old and they fall apart, the 'boa' lace has cut through the fabric lace hoop. They look nice, they fitted well...but I expect more than 18 months out of premium footwear.

July 26, 2025
Unprompted review
QUOC logo

Reply from QUOC

Hey there,

Thank you for sharing your feedback and we truly apologies about the issue with your shoes after 18 months of use. We understand how disappointing it is when a product doesn’t meet your expectations, especially with premium footwear.

Please know you can always reach out to us, we want to resolve this as soon as possible, as this is not the experience we expect for our customers.
To help, could you please provide us with the following details?
Proof of purchase (order number or invoice)
Your shoe size
Clear photos showing the damage to the fabric lace hoop and the Boa system
Batch number- located on the tongue of the shoe.
Your shipping address
Once we have this information, we’ll do our best to assist you promptly and find the best solution.

Thank you for your understanding and patience and we want to make sure you’re taken care of.

If you have any further questions or queries, please do not hesitate to reach out. We would be happy to help!

Best,
Alice

Rated 4 out of 5 stars
Verified

Perfect service

They fit well, and they arrived on time.

July 8, 2025
QUOC logo

Reply from QUOC

Hey Paula,

Thank you so much for your kind feedback! We’re delighted to hear the shoes fit perfectly and arrived on time.

Your support means a lot to us, and we hope you enjoy wearing them!

Rated 5 out of 5 stars
Verified

Shoes fabulous, customer service 👌

Shoes and information clear on Website.
Easy to buy once measured. I returned 1st pair with great ease.
Post and packing was free,so good as some top end shoe company's still charge.
Ild say customer comes first with Quoc.
My shoes are excellent 👌 and quality top notch
Ive had a lot of bike shoes so great to see a brand which sells good stock 😀

July 11, 2025
QUOC logo

Reply from QUOC

Hey Lisa,

Thank you so much for this amazing review!

We’re so pleased to hear how smooth and easy the whole process was for you, from finding the right fit to returning the first pair hassle-free. It means a lot to know you feel we put the customer first, and we’re thrilled you’re loving your QUOC shoes.

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Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery, ordered wrong size. Quick hassle free return, ordered again, great shoes, comfy, fit well, great quality

July 10, 2025
QUOC logo

Reply from QUOC

Hey Richard,

Thank you so much for the 5‑star review!

We’re delighted to hear your return was quick and hassle‑free and even happier that you now have the perfect pair. Enjoy the comfort and quality on every ride!

Rated 5 out of 5 stars
Verified

Brilliant

Brilliant. I bought a pair of 44 Escape Road but they were too tight. Quoc and its impecable return process got me a pair of 45 and they fit just great. Thank. By the way, beautiful shoes.

July 3, 2025
QUOC logo

Reply from QUOC

Hey Reed,

Thank you so much for your kind words! We're thrilled the return process was smooth and that your new size fits perfectly. Enjoy your beautiful Escape Road shoes and happy cycling!

Rated 5 out of 5 stars
Verified

This is my second pair of GT XC’s

This is my second pair of GT XC’s. I appreciate the different arch support options that come with the shoes, this has been really helpful. This pair was comfortable from the first ride, but maybe that’s because my foot knew what to expect. Look great, feel great! I’m sure I’ll be adding another pair from this line up in the future. Cheers!

July 3, 2025
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Rated 5 out of 5 stars
Verified

Nice shoes

Nice shoes, quick delivery and correct information

July 2, 2025
QUOC logo

Reply from QUOC

Hey Emil,

Thank you so much for your kind words! We’re thrilled you’re happy with the shoes and our service. If you ever need anything else, just reach out!

Rated 5 out of 5 stars
Verified

Great support

Fast shipping, great costumer support.

June 23, 2025
QUOC logo

Reply from QUOC

Hey Maxi,

Thank you for the lovely review! We're so glad to hear your order arrived quickly and that our support team could help, it really means a lot to us. We're always here if you need anything.

Enjoy the ride!

Rated 5 out of 5 stars
Verified

Quick shipping

Quick shipping, great site experience.

June 30, 2025
QUOC logo

Reply from QUOC

Hey Adam,

Thanks so much for the kind words! We're thrilled to hear your order arrived quickly and that you had a great experience on the site.

Appreciate you riding with us!

Rated 5 out of 5 stars
Verified

Top quality and design

Top quality and design
Well done

July 1, 2025
QUOC logo

Reply from QUOC

Hey Nicola,

Thank you so much! We're thrilled you’re enjoying the quality and design and we really appreciate the kind words.

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Rated 5 out of 5 stars
Verified

Great Shoe!

Shipping was slower than what was estimated, but otherwise a great product!

June 27, 2025
QUOC logo

Reply from QUOC

Hey Griffin,

Thank you for your feedback! We're really glad to hear you’re happy with the shoes. Apologies that the shipping took longer than expected — we appreciate your patience and support!

Rated 5 out of 5 stars
Verified

Awesome

Very comfortable, fit like a glove and look great too. First class customer service 👏👏👏

June 26, 2025
QUOC logo

Reply from QUOC

Hey Steve,

We sincerely apologies that you're disappointed with the quality of the finish. This certainly isn’t the experience we want you to have, and we completely understand how frustrating it must be when something doesn’t meet expectations.

We genuinely care about the quality of our products and your satisfaction, so we’d really like the chance to make this right for you.

We actually reached out to you on 30th June to follow up and offer a resolution, please check your inbox or spam folder in case our message was missed.

Do let us know how you’d like to proceed, and we’ll do our best to help.

Best,
Alice

Rated 5 out of 5 stars
Verified

Second pair of shoes from you guys

Second pair of shoes from you guys. Absolutely love them.

June 30, 2025
QUOC logo

Reply from QUOC

Hey Samuel,

Thank you so much for your continued support! We're thrilled to hear you’re loving your second pair, it means a lot to us.

Rated 5 out of 5 stars
Verified

Great shoes for the price

Great shoes for the price and love the color. Stiff sole and so far very comfortable. Good amount of room in the toe box compared to a lot of other brands.

June 27, 2025
QUOC logo

Reply from QUOC

Hey Spencer,

Thank you for the great feedback! We're so pleased to hear you're loving the colour, comfort, and roomy toe box and that the stiff sole is working well for you too. Wishing you many happy miles ahead!

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Rated 5 out of 5 stars
Verified

Great.

Quick delivery. Great fit. I did use the size guide and this has worked well for me. Shoes I would say are true to size. Would have liked to have arch support options in with the shoes. But overall a good experience so far.

June 25, 2025
QUOC logo

Reply from QUOC

Hey Lee,

Thank you for your great review! We're really glad to hear the size guide worked well and that the fit is spot on. We appreciate your feedback about arch support, it's something we’ll definitely keep in mind as we continue to improve.

Thanks again for choosing Quoc, and we hope you continue to enjoy the ride!

Rated 5 out of 5 stars
Verified

Nice shoes nice service

Nice shoes nice service. Would recommend the escape road lace

June 24, 2025
QUOC logo

Reply from QUOC

Hey,
Thank you so much for your kind words and 5-star review! We're thrilled to hear you're enjoying the Escape Road Lace shoes and our service. Your recommendation means a lot to us!

Rated 5 out of 5 stars
Verified

The packaging was A+!!

The packaging was A+!!
Opening it made me feel good, like you really care about your product and presentation. Warm and fuzzy!
Now it time to put the shoes to the test. I got a lot a faith in them, the stitching patterns look trustworthy, and feels like good material… the test of time will be the final test. Great experience! Thanks

June 23, 2025

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