Nice product good customer service
Nice product, but I had the wrong size and thus needed to return it. Was disappointed in the shipping costs - only one option for return shipping that cost over 50£.
However after leaving a review they contacted me and issued a full refund. In future will contact them directly if not happy with something: customer service seems very efficient and helpful.
Reply from QUOC
Hey Annabelle,
Thank you for bringing this to our attention, and we truly apologise for the high return shipping cost—we completely understand how frustrating that can be.
Shipping fees vary depending on location, and while this is sometimes beyond our control, we sincerely appreciate your feedback and have shared it with our team as we work on improving our processes.
We have also reached out to you directly via your personal email to assist further.
We’ve processed a full refund for your return, which should appear in your account within 2-5 business days. If you experience any delays, please don’t hesitate to reach out, and we’ll be happy to assist.
For any future returns, we encourage you to contact us first so we can help facilitate the process. Our goal is to ensure you have the best experience possible, and we’re always here to help.
We truly value your feedback and your business. If there’s anything more we can do, please let us know—we’re committed to making things right.