18 months old and they fall apart
18 months old and they fall apart, the 'boa' lace has cut through the fabric lace hoop. They look nice, they fitted well...but I expect more than 18 months out of premium footwear.
Reply from QUOC
Hey there,
Thank you for sharing your feedback and we truly apologies about the issue with your shoes after 18 months of use. We understand how disappointing it is when a product doesn’t meet your expectations, especially with premium footwear.
Please know you can always reach out to us, we want to resolve this as soon as possible, as this is not the experience we expect for our customers.
To help, could you please provide us with the following details?
Proof of purchase (order number or invoice)
Your shoe size
Clear photos showing the damage to the fabric lace hoop and the Boa system
Batch number- located on the tongue of the shoe.
Your shipping address
Once we have this information, we’ll do our best to assist you promptly and find the best solution.
Thank you for your understanding and patience and we want to make sure you’re taken care of.
If you have any further questions or queries, please do not hesitate to reach out. We would be happy to help!
Best,
Alice
