David Williams

I've had a Starling personal and business account for the last few years, up until recently I would have said Starling were possibly the best bank I've used in almost 50 years.
Last autumn, Starling announced they were withdrawing the interest on the current accounts. However, they were allowing easy access savers accounts and the interest rate was a respectable 4%.
Having lost the interest on the monies in my current account, I applied for a savers account. Starling informed me I couldn't have one because of "Banking Constraints". I asked for a review and complained however Starling persisted and wouldn't allow the savings account.
Whatever constraints there are, they remain unexplained. I think Starling are penalising good customers for their own wrong-doings and are being less than honest.
I have since moved my business away from Starling.

Ordering was simple. The shoe size was a little small and the toe box cramped my toes. I guess these issues could have been overcome.
I did send a question by email however I got no response. The returns process worked and I was refunded promptly.
For me, I can't recommend Quoc because there isn't any way to interact with the company.

Update, 4 Feb. Quoc have since contacted me and have made up for the inconvenience. The person was polite and professional. Hopefully, Quoc will eventually manufacturer wider fitting shoes. Thanks Quoc.

Before buying anything, Laurence was kind enough to answer my questions about a few items Litebikes sold. The info Laurence shared was easily understood and valid.
I bought a carbon seatpost to replace an aluminium one for a steel road bike. The ride difference is significant and for the better. Carbon seatposts are not cheap, however after two x 3 hour rides I would certainly say the Litebike post is great value for money. Time will tell.
If you buy one, remove and grease the bolts etc. before putting the saddle on.

I inadvertently selected a wrong address. I can't get hold of any one to correct it. Only by email. Not good.

Update - thanks for the comment in Trustpilot. It is disappointing that I found out about the change via Trustpilot and not via a recognised communication method. Why wasn't email or a phone call used?

2nd update. I have received an email stating the voucher has been despatched. Thats great, but to which address? I replied back and the response was, "we aim to respond within 1-2 days".
....As I'm typing this, I received a call from Virgin Experience. My mistake has been rectified! HUZZAH :) Digital service desks (i.e. cannot phone in) seem to make a mountain out of a mole hill for simple rectifications.

We bought our Avon log cabin and side store through our landscaper. The product in itself has been fine and we are very happy with it. However after one year, despite being treated fungi had taken hold on some of the timber. (We treated it ourselves.)
It's not possible to speak to customer services, we could only communicate via email. Customer services pointed out that their T&C's state there is no guarantee on untreated wood and help stopped there and there was no attempt at any compromise.
The discoloration in the woods is not what we expected after one year however the lack of help to resolve this by customer services is very disappointing considering we've spent thousands of pounds.

17 Feb. Since posting this review and the response below, the attitude from Dunster House has been very positive. I've changed this from 3 to 4 star.
Thank you.

24 Feb. Customer services changed their tune and I was referred to the Parts department. Then, everything ground to a halt. This company seen to have their ups and downs. I don't feel I have been treated fairly or with consistently. What a shame 😔

1 March. Yesterday, I had enough information to place an order for parts to replace those that have been damaged.

Everyone has been polite and respectful. It's disappointing that it took so much effort to get a reasonable level of aftercare service.

The cabin is fine. I have learnt that different wood treatment products suit different woods. It would be more useful if Dunster House could be more specific on what wood treatment should be used and those to avoid.

The item failed to be delivered when promised. I was asked if the item could be delivered next day, I asked when. "Oh, anytime between 9 and 6, you will receive an email when its on its way."
I chose not to go through the chaos again.
Appliance Directs saving grace we the polite ladies in customer service and a prompt refund.

I bought 2 pairs of trousers. The sizing was very generous and I chose to return them. The returns process could be more simple. The refund took a number of days.
Nothing bad, just nothing outstanding.

The package had broken open and the goods were lose within it. Thankfully, nothing was missing.
The split in the package is visible in the courier's delivery photo

The change to the payment system (loading winter payments, cheaper summer payments) is out of the blue, indiscriminate and probably disingenuous. To some extent, the decision does make sense, however the drastic and extreme way it was implemented does not appear to consider customer feelings.