Ashton

Hey Ashton,

Thank you for your feedback on this order and our sincere apologies for any inconvenience caused.

We have since fully refunded your order inclusive of all shipping costs for these replacement dials in reflection of this approved warranty claim and extension of our service. Please allow 2-5 business days for this refund to show against the method of payment.

We can confirm we replied to your initial email via info@quoc.cc on 18/10/2024, requesting confirmation of your shipping address and further details to complete your warranty claim. Upon your initial email, your warranty claim was approved and we were awaiting confirmation of these details, we did not receive a reply from you hence our inaction. We can only apologise further for lack follow up by other means.

We are now looking to amend the shipping cost of items such as this which are stored within the US alongside the shoes. Unfortunately, the cost of insuring and shipping goods across multiple states within the US is incredibly varied and led to the implementation of a flat shipping fee for all goods, as we grow in the US we will see a more adaptable pricing structure for shipping to ensure fairness across the country.

Thank you again for your understanding.

We have reached out to you within the last 12 hours since your review via our personal email addresses and will await your response, please check all spam or junk folders should this have been misdirected.

If you have any further comments please send these to info@quoc.cc and we will be sure to reply once more.

Your patience is greatly appreciated as well as you continued support of QUOC.