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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express widespread frustration with unexpected charges and subscriptions. People report being charged significant amounts after what they believed was a one-time payment for a small fee. Many claim they did not subscribe to any service and were not informed about recurring charges. Consumers report difficulties in contacting the company to resolve these issues. Reviewers mention that cancellation requests are ignored, and refunds are not provided. People feel they have been scammed, with some reporting the unauthorized use of their credit card information. The general sentiment is that the company engages in deceptive practices related to payments, subscriptions, and cancellations.

Based on these reviews

Rated 1 out of 5 stars

scammmmmm got scammed paid an inital payment of $1.46 to convert one pdf to word in august every month since then without permission they have been taking random amounts of $75 to $77 to my account... See more

Rated 1 out of 5 stars

DO NOT USE THESE SCAMMERS !! This scamming website needs to be taken down and I intend to contact Google in Dublin who facilitate this ongoing daily theft of peoples money. I have just been scammed... See more

Rated 1 out of 5 stars

This company is a scam, I would never take a subscription out with any company I didn't know. And I don't know if others have the same experience but debiting from my card on a Friday, hoping I... See more

Rated 1 out of 5 stars

I was not aware I had subscibed for a monthly service which is almost $80.00 AUD per month. If I had of known I would not have used the service. I am retired and do not require this service regularly.... See more

Rated 1 out of 5 stars

This is company uses methods to obscure the fact that you are involuntarily signing up for a subscription. There is no follow up email to confirm anything that would enable you to opt out so the free... See more

Rated 1 out of 5 stars

The absolute WORST company to deal with! Do not use this company. I have contacted their support email, they have replied with “scripted” computer replies and are unable to provide the correct subscr... See more

Company replied

Rated 1 out of 5 stars

STP*doc.pdfguru Nicosia CYP is a Scammer! Defrauder! Swindler! Chiseler! Gouger! Grifter! Don’t use this service. I paid a small fee ($1) for a service, but then charged $71 as subscription fees 7... See more

Company replied

Rated 1 out of 5 stars

What a scam! Googled how to reduce PDF file and ended up with almost $100 withdrawn from my account through PayPal. All within 7days. I couldn't even use their program - what initially looked easy di... See more

Company replied

Rated 1 out of 5 stars

I will echo the same thing everyone else has said. I paid $1 for a single pdf file (which didn’t work by the way) and read the information that mentioned nothing about agreeing to pay a subscription... See more

Company replied

Rated 1 out of 5 stars

Same as everyone else. it is NOT clear you are signing up, and there ISNT sufficient warning about being automatically subscribed when trialing the service. I received NO EMAILS and no INVOICES for... See more

Company replied

Rated 1 out of 5 stars

Definitely a scam. They do not publish any email to allow to cancel the trial. Once the trial period ended they start to charge 49.99 € a month (an incredible price!!!). I tried an email (took the e... See more

Company replied

Rated 1 out of 5 stars

I cancelled the service within a week, before ANY charges went through. I NEVER agreed in any way whatsoever to sign up for a $299 program that I could never even figure out how to use!! Despite... See more

Company replied

Rated 1 out of 5 stars

Scammers!! I won't even write my story,it is EXACTLY the same as everyone else's: first charge 0,95€, then 40 euro for subscription that THEY KNOW people don't see!! So atop being such hypocrites and... See more

Company replied

Rated 1 out of 5 stars

This company catch people out. In my case I accepted to pay .99p in order to read a PDF file I needed to access. I should have been more careful. I was signing up to a subscription of £49.99 per month... See more

Company replied

Rated 1 out of 5 stars

Hi, First of all, I would like to say thanks to those who posted the reviews and make people understand the situation. I have been trying to sort that unknown transaction out for a year now. May I k... See more

Company replied

Rated 1 out of 5 stars

I paid for only one pdf of 0,99 euros, and I was charged several months with 49,99 euros. I sent an email to cancel my subscription and not get charged anymore on december 2023, and had no resp... See more

Company replied

Rated 1 out of 5 stars

So angry about this. I’ve received no emails about this subscription yet been charged £49.99 monthly since the summer - only caught it due to my bank flagging fraud payment. Used the service one time... See more

Company replied

Rated 1 out of 5 stars

On August 19, 2024, I used their services to convert a PDF document into Word for the price of €1.95. This amount was debited from me on August 20. Since then, I have been charged approximately €49... See more

Company replied

Rated 1 out of 5 stars

This company scammed me for $75 AUD for a pdf that was supposed to be free. I did not subscribe to their service and they did not communicate with me to advise of the upcoming charge!!! I am fed up w... See more

Company replied

Rated 1 out of 5 stars

This is a scam transaction made by the company PDF Master! I would like to file a complaint about a charge of 169 PLN that was taken from my card by the company PDF Master. On September 1st, I purch... See more

Rated 1 out of 5 stars

Scam and stole my card information! My bank had to cancel my card and issue me a new one! I've never heard of this website before and never used their service before or even subscribed to it but they... See more

Company replied

Rated 1 out of 5 stars

They fraudulently charged me for something I didn’t order. I don’t think being constructive on this review comes in to it!

Rated 1 out of 5 stars

I paid 0,99 eur in november to convert a PDF, since then I am payng 49,99. I wasn't even asked for my email before confirming the payment, so no way to reach you and cancel the subscription!

Rated 1 out of 5 stars

I would give no stars if possible. My daughter tried the service thinking and didn’t know there would be $50 charges every single month thereafter. We tried canceling. I had to close the credit card a... See more

Company replied

Rated 1 out of 5 stars

This company profits from suscription traps. I was charged for months after cancelling the subscription within the free trial period. Despite following their procedure for cancellation, and receiving... See more

Company replied

Rated 1 out of 5 stars

Complete scammers. No reply on my email, sudden 50 euro's charged from my credit card. Want money back or legal action will happen.

Rated 1 out of 5 stars

DO NOT USE THIS SERVICE. To hell with this scamming company. Been charging me $50 a month for a one time purchase I made that was $1. I have sent them numerous emails to cancel my subscription that I... See more

Company replied

Rated 1 out of 5 stars

Subscribed automatically in tiny text under payment page that its not a 1 time payment for a file converted. Absolute scam and bad business practice, should be reported and site taken down

Company replied

Rated 1 out of 5 stars

This just happened to me 1.99 2 days ago that went through and one for 49.99 that's been pending for 2 days now! All I did was download what I thought was a one time fee of 1.99 to use it I never agre... See more

Company replied

Rated 1 out of 5 stars

This company is a scam . I used the service paid €1 , cancelled the subscription straight after using it but they took €34.99 from my account with no active subscription so it is a fraudulent transact... See more

Company replied

Rated 1 out of 5 stars

I have never subscribed to this service!! So I want back 250€ that you start to charge me since December 2023. I just sent an email, let me know which details you need to pay me back and delete the... See more

Company replied

Rated 1 out of 5 stars

I usually can see dodgy sites a mile off but these guys just caught me off guard. They think that they are on legal middle ground, which I can assure you they are not. I will be taking this to the rel... See more

Company replied

Rated 1 out of 5 stars

They act like you transfer a document for 0,99 cent but afterwards they take EUR 49,99 every month from your account. They do cancel, but wont return the money.

Company replied

Rated 1 out of 5 stars

Total scammers. I used 1 time service which didn't work. Found myself on their subscription 69.99 Canadian never seen anyone like that

Company replied

Rated 1 out of 5 stars

Update: This scam company have responded. They have not justified why: 1: The unsubscribe/cancel account does not work when you log in to your account. You click it and nothing happens. Co... See more

Company replied

Rated 1 out of 5 stars

Scam site. I was charged 49 EUR for a subscription I did not want, did not sign up for, and was not aware that I was signing up for. If I had known this, I would have never used this scam service. The... See more

Company replied

Rated 1 out of 5 stars

fraudulent company tried to charge me as many as three times a month , good thing my bank blocked them and no refund received till date on 1st charge. DO NOT GIVE THEM YOUR CREDIT CARD DETAILS.

Company replied

Rated 1 out of 5 stars

Scammers!! I won't even write my story,it is EXACTLY the same as everyone else's: first charge 0,95€, then 40 euro for subscription that THEY KNOW people don't see!!

Company replied

Rated 1 out of 5 stars

I used this service to edit a PDF and paid the $1.99 fee. Next thing I know a fee of $49.99 EU (which is $75 CAD for me) came out of my bank unauthorized. I have contacted them and so far they have on... See more

Company replied

Rated 1 out of 5 stars

PDF Master renamed themselves to PDF Guru and now "Trustpilot" has them down as 4 stars..good one Trustpilot

Rated 1 out of 5 stars

100% a scam tried to double charge me for a service i did not use now i am fighting with my bank to put a stop payment for this company. Buyer beware!

Company replied

Rated 1 out of 5 stars

We are sorry to report a very bad experience with this company. We used the program for changes in one PDF document in Nov ‘23, and assumed the 0,99 costs were for this one time use. Due to a techni... See more

Company replied

Rated 1 out of 5 stars

It says a free resource and when I used it made me pay 2 dollars and it didn’t even work then after few days they charge me 70 dollars and when I contacted them they said there is no refund policy als... See more

Rated 1 out of 5 stars

We were just charged 49.99GBP for nothing. I checked online and I see that I am not alone. I will try to take my money back from these guys. I assume you read my words, here. You are not hum... See more

Rated 1 out of 5 stars

The stole 50 euros from me when the told me they just wanted 1 euro for their service. total scam. I wonder if it's possible to gert a refound.

Rated 1 out of 5 stars

scam company dont give your credit card, they keep charging you without cancelling the subscription. NEVER GIVE CC

Rated 1 out of 5 stars

Hello, After purchasing the .99 cent one time PDF product I was charged $49.99 for 3 times and then a few other times again the 0.99 cent - It was not written that I would be charged this. I requ... See more

Rated 1 out of 5 stars

PDFLeader — or whatever name they’re using now — is not a company I would ever deal with again. I signed up for what I believed was a one-time payment, cancelled the trial immediately, and eve... See more

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Company details

  1. Software Company

Written by the company

Edit and Convert files to and from PDF format using PDF Master services. Optimize document workflows. Convert and edit documents into Word, Excel, and PowerPoint digital formats.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

721 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 43% of negative reviews

Typically replies within 1 week


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Rated 1 out of 5 stars

scammmmmm

scammmmmm

got scammed paid an inital payment of $1.46 to convert one pdf to word in august every month since then without permission they have been taking random amounts of $75 to $77 to my account, please refund my money

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM - DO NOT USE - This company has multiple trading names.

I was not aware I had subscibed for a monthly service which is almost $80.00 AUD per month. If I had of known I would not have used the service. I am retired and do not require this service regularly. I had one document I wanted to re-order the pages for a friend. I paid a fee $0.99 AUD that I thought was for that service only. They did not send a reminder that a fee would be charged. I did not use the Online Service in the time I paid for. While the business replies quickly, they advised nothing could be done until a response from Paypal was finalised. I felt this was a delaying technique. They have multiple PDF businesses and are a SCAM.

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

Check your accounts if you ever use this company

This company is a scam, I would never take a subscription out with any company I didn't know.

And I don't know if others have the same experience but debiting from my card on a Friday, hoping I guess I wouldn't notice the payment until too late

If you see a transaction from WWIDEALPDF - check it out.

UPDATE - reported to my bank and money returned same day

September 12, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam transaction!!!

This is a scam transaction made by the company PDF Master!
I would like to file a complaint about a charge of 169 PLN that was taken from my card by the company PDF Master. On September 1st, I purchased a single service for 3.95 PLN and paid with my card. Today, 169 PLN was withdrawn from my account without my consent.
I have already filed a complaint to my bank today!

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

PDF Fraudsters

DO NOT USE THESE SCAMMERS !!
This scamming website needs to be taken down and I intend to contact Google in Dublin who facilitate this ongoing daily theft of peoples money. I have just been scammed out of 49.99 by the fraudsters. I paid 1 euro to have a document converted to a PDF. I never agreed nor did I sign up to any further debit or subscription, yet they've now just robbed me of more money without any notice or communication of any kind advising me of their illegal activity. These people are actually thieves.
BEWARE AND DO NOT USE!

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

A scam

This is company uses methods to obscure the fact that you are involuntarily signing up for a subscription. There is no follow up email to confirm anything that would enable you to opt out so the free trial they sign you up to when you pay £1 to convert a single PDF, which was what I did, is followed by a them taking a payment for full subscription charged at £49.99. Its was only after seeing this as a pending payment on my online bank statement and went back into the website that I then found an invoice. This is clearly a scam site for a service that you would never pay such a subscription for. Frankly it doesn't even do a good job of converting a PDF to a Word document. Beware don't unwittingly be drawn into this same mistake.

September 2, 2025
Unprompted review
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Rated 1 out of 5 stars

Complete scammers

Complete scammers. No reply on my email, sudden 50 euro's charged from my credit card. Want money back or legal action will happen.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Multiple deductions not mentioned and not agreed by me!!!

Hello,

After purchasing the .99 cent one time PDF product I was charged $49.99 for 3 times and then a few other times again the 0.99 cent - It was not written that I would be charged this. I request to be refunded THE ENTIRE AMOUNT immediately, otherwise I will submit a legal complaint agains you with the authorities.

Valentina

July 25, 2025
Unprompted review
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Rated 1 out of 5 stars

It says a free resource and when I used…

It says a free resource and when I used it made me pay 2 dollars and it didn’t even work then after few days they charge me 70 dollars and when I contacted them they said there is no refund policy also they said they send me a email regarding their subscription policy which I never received, this is a scam don’t ever trust this.

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Charged After Cancellation – Zero Support, Avoid This Company

PDFLeader — or whatever name they’re using now — is not a company I would ever deal with again. I signed up for what I believed was a one-time payment, cancelled the trial immediately, and even received confirmation that I wouldn’t be charged further.

Then, out of nowhere, a £49 charge appeared on my account. This fee was never clearly disclosed, and their so-called 24/7 support is completely unresponsive — no replies to emails, and their phone number leads nowhere.

I’ve since contacted my bank and am hoping to get the refund I’m due, but the whole situation has been unnecessarily stressful.

Do your research. Check their parent company, LOPOFIRST LIMITED, as they seem to operate under different names.

Avoid at all costs.

June 2, 2025
Unprompted review
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