Helen

I found out like others that I had somehow been subscribed to a charged version of Dropbox I was unaware of - but I didn't know which email it might be associated with to be able to log in and cancel it. Felt like a dead end. In the end I used another email to sign up to a Pro account on trial for 14 days, simply to get support. I did get the support and not only was the original account cancelled, but DropBox also refunded the annual fee which had appeared in my account and alerted me to the problem. I then cancelled the trial I had opened and was not charged for that. Not easy but I was very surprised DropBox offered to refund the Annual Fee, even though I had not expected or asked for that.

Same as everyone else. it is NOT clear you are signing up, and there ISNT sufficient warning about being automatically subscribed when trialing the service. I received NO EMAILS and no INVOICES for monthly charges that carried on after an initial trial. I did manage to log in and see that I was being charged, and managed to cancel that. If pdfmaster sais they want all charges to be clear then they should take notice off the high percentage of 1 star reviews on trust pilot and improve that process.

They say they are a Wellington Company but this is not true. They are Chinese and pretending to be a known local Wellington brand. There are no physical stores. I normally check more carefully and don't buy off facebook but for some reason I did this time. The goods arrived and I was happy with 1 but not the other item - they were not great quality to be honest. I started communication about how to return as you had to get a form from them to return - the form was the only way to find out the address to return items to (at my own cost). I found they would not give me the form and just kept offering me more refunds each time I refused. First it was 10%, then 20% then 30% then 40% then 50% which I accepted. I did get the form in the end, and the address to return was in China and would have cost around NZ$45 to return one item. I paid through PayPal. My total order for both items was NZ$150 and they refunded 50% of the total being NZ $75 back into my PayPal account even though I had said I only wanted to return one item.

I certainly wasn't expecting it, but when my transaction hit a bump, a real person got in contact and sorted it out. A missing branch for the bank partner in Nepal was sorted and set up just for me, and the bank contacted to verify the account number. Couldn't have asked for better, and I'll keep referring Orbit Rebit, as I have been for some years now.