Miinto offers nice products, and regular discounts! I have brought many items and always satisfied. Sometimes it does not fit but customers support team is always available I can only say that somet... See more
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Commande: 8637e025-ae91-48de-0021-00000005b4d0 My experience has been disappointing. When you buy luxury goods, you expect the customer service to match. Unfortunately, it wasn’t the case. My m... See more
Company replied
I was sent an item that did not match the description on the website. I did contact them to try and resolve the issue, which was hard as there is no phone number and a massive delay in response times.... See more
Company replied
I bought a trench in this shop and the price was pretty low compared to other stores but you can really rely on this shop. The delivery took a bit long with 7 days but disregarding, I had a great expe... See more
Company replied
Company details
- Online Marketplace
- Bag Shop
- Clothing Store
- Men's Clothing Store
- Vintage Clothing Store
- Women's Clothing Store
Written by the company
Miinto est une plateforme de mode mondiale qui met en relation les personnes les mieux habillées du monde avec une sélection unique de produits de luxe et de mode locale triés sur le volet. En tant que place de marché, nous ne possédons aucun produit nous-mêmes, mais chaque commande est soigneusement exécutée par des personnes passionnées travaillant dans les meilleurs magasins de mode du monde. Vous vous sentez inspiré ? Visitez-nous à l'adresse www.miinto.fr. Si vous avez besoin d'aide, notre équipe de service à la clientèle est prête à vous aider.
Contact info
Denmark
- info@miinto.fr
- miinto.fr
4.1
Great
3K reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
Miinto offers nice products
Miinto offers nice products, and regular discounts!
I have brought many items and always satisfied. Sometimes it does not fit but customers support team is always available
I can only say that sometimes returns delay treatment can be long, but it does very much depend also on their partners.
September 23, 2025
Unprompted review
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Commande:
Commande:
8637e025-ae91-48de-0021-00000005b4d0
My experience has been disappointing. When you buy luxury goods, you expect the customer service to match. Unfortunately, it wasn’t the case. My merchandise was supposed to arrive within 6 days, and the UPS tracking showed that it was being delivered on September 11th, but it didn’t get delivered, it was held up in my town somewhere not available for a pick up. I contacted Miinto, they reassured me that they will reach out to the UPS and solve the problem. Next day the UPS showed the same message - Unavailable for pickup, but the date was moved to the next day. Miinto never tried to solve the problem. If UPS is the problem, why does Miinto work with an unreliable delivery company? I still have not received my order. I hope someone from Miinto will reach out to me soon.
September 7, 2025
Unprompted review
Reply from Miinto France
Dear Anya,
Thank you for sharing your feedback.
We are truly sorry to hear about the disappointing experience you've had. This is absolutely not the standard we aim for, and we take such concerns very seriously!
After reviewing your case, I can confirm that we have been in direct contact with you regarding the delivery issue, that was surely a frustrating situation. As per your request, we promptly contacted UPS and arranged for the parcel to be returned to the sender due to the repeated delays and lack of a proper pickup option in your area.
We understand how frustrating this situation must be, especially when ordering luxury goods, and we sincerely apologize for the inconvenience caused. While the shipping delay was unfortunately out of our control, we take full responsibility for ensuring our customers are supported throughout the process.
Your parcel is currently in transit back to our partner boutique, and we are actively monitoring its return. As soon as it is delivered back, we will issue your refund without delay and keep you informed every step of the way.
Once again, we’re very sorry for the inconvenience and thank you for your patience and understanding. If there’s anything else we can do to assist, please don’t hesitate to reach out to us directly.
Sincerely,
Emilia, Miinto
They're thieves
They're thieves. Refused to grant the cashback they promised in Rakuten. Avoid.
December 16, 2024
Unprompted review
Reply from Miinto France
Dear Christiane,
Thank you for your comment on Trustpilot.
We are really sorry to hear about your shopping experience! We understand the frustration and inconvenience you've encountered with your order.
We would like to look into your order and get more information about the situation you refer to in order to better understand what happened and to be able to assist you properly.
Since we are missing information about the order number you refer to, we have made the request via Trustpilot and we would be very grateful for a response.
We hope to hear from you soon.
Thank you for your understanding and have a nice day!
Kind regards,
Emilia, Miinto
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Perfect service
I’m very happy wi my experience. Ordering, information and delivery. Also the item I bought was perfect ☺️
February 5, 2025
Unprompted review
Reply from Miinto France
Dear Mia,
Thank you so much for your kind review!
We are so happy to hear that you are satisfied with our website! We are also really thankful that you are helping us to support the local independent boutiques.
Wishing you a lovely day!
Best regards,
Emilia, Miinto
Didnt return the money.
Didnt return the money.
I bought a women's down coat. I made a return at the end of November. It's January now. The money still hasn't been returned. The support service ignores my messages.
November 29, 2024
Unprompted review
Reply from Miinto France
Dear Hanna,
Thank you for reaching out, and I sincerely apologize for the delay in processing your refund.
I’m happy to confirm that your refund has been processed and you have been sent a confirmation as well. I truly understand your frustration with the waiting time, and I apologize for the lack of communication from our support team. This is certainly not the experience we aim to provide, and I appreciate your patience throughout this process.
If you have any further questions, please don't hesitate to reach out to us again.
Thank you again, and my apologies for the inconvenience.
Kind regards,
Sarah, Miinto Customer Success
Never delivered
Miinto didn't inform me about the fact that the package couldn't be delivered by UPS, didn't accept to change the address of arrival so that I could get it somewhere else, and now the package is currently being returned to Italy where it was sent from.
This is outrageous that I ordered it in the first days of december and won't be able to have the chrismas presents for my close ones.
Update : it's never going to be delivered and will not be payed back totally!!
They're just scammers don't ever buy from them
December 16, 2024
Unprompted review
Reply from Miinto France
Dear Florentin,
Thank you for sharing.
I'm sorry you experienced problems with the delivery of your package. We understand this can be frustrating.
However, please note that we do not receive a message from UPS when there are problems or delays in delivery. However, you should have received updates from UPS via text message and email.
When I check the shipment, it seems that the driver were missing some information in order to deliver your package. Unfortunately, I don't know what this was specifically.
Anyhow I do see that the amount was refunded the same day the package was returned to our partner.
We apologize once again for the inconvenience, but hope for your understanding.
Have a great day.
Kind regards,
Sarah, Miinto Customer Success.
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I am happy after all…
I was worried if the shop was legit..I am happy after receiving the product. Packaging is decent, delivery isn't too slow
December 11, 2024
Unprompted review
Reply from Miinto France
Dear Customer,
Thank you so much for your review!
We are so happy to hear that you are satisfied with our website! We are also really thankful that you are helping us to support the local independent boutiques.
Wishing you a lovely day!
Best regards,
Emilia, Miinto
The shoe I ordered is not what was…
The shoe I ordered is not what was delivered.I ordered for Dolce and Gabana Moccasin bernini shoes and I was delivered Dolce and Gabana Moccasin classic black with logo plated.
December 9, 2024
Unprompted review
Reply from Miinto France
Cher Kofi,
Merci pour votre récent achat et pour avoir partagé vos commentaires avec nous sur Trustpilot. Nous regrettons sincèrement d'apprendre que votre expérience n'a pas répondu à vos attentes, et nous nous excusons pour les problèmes rencontrés avec votre commande.
Il semble qu'il y ait eu un problème malheureux lors du traitement de la commande, ce qui a entraîné la livraison d'un article incorrect. Nous comprenons parfaitement à quel point cela a dû être décevant pour vous.
Nous avons déjà traité votre remboursement, mais n'hésitez pas à nous contacter si nous pouvons vous aider d'une autre manière. Nous apprécions vos commentaires et nous les utiliserons certainement pour améliorer notre service à l'avenir.
Merci pour votre compréhension, et nous espérons avoir l'occasion de mieux vous servir à l'avenir.
Cordialement,
Esther, Miinto
Everything went very well
Everything went very well! Very efficient and fast! Thank you!
November 28, 2024
Unprompted review
Reply from Miinto France
Dear Carolina,
Thank you so much for your kind review!
We are so happy to hear that you are satisfied with our website! We are also really thankful that you are helping us to support the local independent boutiques.
Wishing you a lovely day!
Best regards,
Emilia, Miinto
Excellent site avec beaucoup de…
Excellent site avec beaucoup de reductions
December 4, 2024
Unprompted review
Reply from Miinto France
Bonjour Sabine,
Un grand merci pour votre retour positif. Votre satisfaction est notre plus belle récompense!
À très bientôt,
Emilia, Miinto
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Not satisfied
Customer service not flexible and lost 25% of the purchase price. Very disappointed. Item was good.
November 8, 2024
Unprompted review
Reply from Miinto France
Dear Emiliano,
Thank you for sharing your comment on Trustpilot.
I am sorry to hear that your experience at Miinto did not meet your expectations.
I'd like to take a look at your order to see more of the details you refer to, so I need a little more information. I've sent you a private message (via Trustpilot) and look forward to your reply on your order number, so we can resolve this situation as soon as possible.
I hope to hear from you soon.
Thank you for your understanding and I wish you a pleasant day!
Best regards,
Emilia, Miinto
Great Experience
I bought a trench in this shop and the price was pretty low compared to other stores but you can really rely on this shop. The delivery took a bit long with 7 days but disregarding, I had a great experience with this shop and I can highly recommend it.
November 12, 2024
Unprompted review
Reply from Miinto France
Dear Frederik,
We really appreciate your positive feedback on your shopping experience with us and value your suggestions for continuous improvement.
We are also really grateful for helping us support local independent boutiques.
Wishing a wonderful day!
Best regards,
Emilia, Miinto
Reply from Miinto France
Dear Emily,
Thank you for taking the time to share your experience.
Glad to hear our 1-5 business day delivery promise was kept. We strive to do so!
Best regards,
Emilia, Miinto
My order was empty, please refund me
My order has been sent later than expected but most of all, it was empty when I received it. Now Miinto refuses to refund me because they have to wait for an investigation of UPS but this is unacceptable. I'm not responsible of your mistakes, I don't have to pay for them.
Please refund me asap.
August 8, 2024
Unprompted review
Reply from Miinto France
Dear Nicolas,
Thank you for your recent purchase at the Miinto and for sharing your experience on Trustpilot.
I am very sorry that we did not meet your expectations and you received the empty parcel.
I assure you that this was not our intention and I fully understand the frustration this may have caused.
We need to investigate this with the shipping provider, but don't worry, all our shipments are insured so as soon as the investigation is complete we will refund you.
Once again, I sincerely apologize for any inconvenience you may have experienced.
We appreciate your feedback and will use it to further improve our services.
Best regards,
Miinto Customer Service Department
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Customer service disappointing/packet lost
I pass an order that I never received and I had to explain to the customer service what was the problem that they should have seen by themselves as on the tracking detailed the delivery adress was totally different than the one they mentioned on the front page. Also, I am very disappointed about the updating of the customer service who doesn't respect their commitment. I did ordered a second time because I keep receiving marketing push with promo code. At the end, I shouldn't have ordered regarding my actual experience. Just waiting now that I got reimbursed, but regarding the customer service reactivity, I am not sure it will be done as fast as possible. Very disappointed ! Will no order anymore !
August 8, 2024
Unprompted review
Reply from Miinto France
Dear Tsiritantely,
Thank you for your recent purchase at the Miinto and for sharing your experience on Trustpilot.
I am very sorry that we did not meet your expectations and parcel with your order has been lost.
I assure you that this was not our intention and I fully understand the frustration this may have caused.
I have contacted you by e-mail with additional information and I hope that we will be able to find a suitable solution together.
Once again, I sincerely apologize for any inconvenience you may have experienced.
We appreciate your feedback and will use it to further improve our services.
Best regards,
Miinto Customer Service Department
One of the item they sent me wrong
One of the item they sent me wrong, I’m still waiting for reply. Otherwise the rest is good.
July 19, 2024
Unprompted review
Item did not match the description on website
I was sent an item that did not match the description on the website. I did contact them to try and resolve the issue, which was hard as there is no phone number and a massive delay in response times. But eventually (after I wrote a poor review) soemone got back to me and was very helpful. As such I’ve changed this review to 4/5 stars.
June 26, 2024
Unprompted review
Reply from Miinto France
Dear Anushka,
thank you for taking the time to share your experience your review.
I'm really sorry to hear about this unpleasant experience and lack of needed assistance via out chat.
I have already contacted you via private e-mail and I hope we can find a resolution to this situation.
Thank you for your understanding and I wish you a nice day!
Best regards,
Emilia, Customer service Miinto
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