My order was empty, please refund me
My order has been sent later than expected but most of all, it was empty when I received it. Now Miinto refuses to refund me because they have to wait for an investigation of UPS but this is unacceptable. I'm not responsible of your mistakes, I don't have to pay for them.
Please refund me asap.
Reply from Miinto France
Dear Nicolas,
Thank you for your recent purchase at the Miinto and for sharing your experience on Trustpilot.
I am very sorry that we did not meet your expectations and you received the empty parcel.
I assure you that this was not our intention and I fully understand the frustration this may have caused.
We need to investigate this with the shipping provider, but don't worry, all our shipments are insured so as soon as the investigation is complete we will refund you.
Once again, I sincerely apologize for any inconvenience you may have experienced.
We appreciate your feedback and will use it to further improve our services.
Best regards,
Miinto Customer Service Department