Dear Hanna,

Thank you for reaching out, and I sincerely apologize for the delay in processing your refund.

I’m happy to confirm that your refund has been processed and you have been sent a confirmation as well. I truly understand your frustration with the waiting time, and I apologize for the lack of communication from our support team. This is certainly not the experience we aim to provide, and I appreciate your patience throughout this process.

If you have any further questions, please don't hesitate to reach out to us again.

Thank you again, and my apologies for the inconvenience.

Kind regards,
Sarah, Miinto Customer Success