Anya Turchin

Commande:
8637e025-ae91-48de-0021-00000005b4d0

My experience has been disappointing. When you buy luxury goods, you expect the customer service to match. Unfortunately, it wasn’t the case. My merchandise was supposed to arrive within 6 days, and the UPS tracking showed that it was being delivered on September 11th, but it didn’t get delivered, it was held up in my town somewhere not available for a pick up. I contacted Miinto, they reassured me that they will reach out to the UPS and solve the problem. Next day the UPS showed the same message - Unavailable for pickup, but the date was moved to the next day. Miinto never tried to solve the problem. If UPS is the problem, why does Miinto work with an unreliable delivery company? I still have not received my order. I hope someone from Miinto will reach out to me soon.

My experience has been disappointing. When you buy luxury goods, you expect the customer service to match. Unfortunately, it wasn’t the case. My merchandise was supposed to arrive within 6 days, and the UPS tracking showed that it was being delivered on September 11th, but it didn’t get delivered, it was held up in my town somewhere not available for a pick up. I contacted Miinto, they reassured me that they will reach out to the UPS and solve the problem. Next day the UPS showed the same message - Unavailable for pickup, but the date was moved to the next day. Miinto never tried to solve the problem. If UPS is the problem, why does Miinto work with an unreliable delivery company? I still have not received my order. I hope someone from Miinto will reach out to me soon.
Edit: I finally got an email that they are sending the undelivered item back because they couldn’t figure out where to deliver it. please note I live in the center of one of the biggest French cities, not a rural area. Anyway, they have kept my money for 3 weeks so far. Pretty bad business practice to punish a customer who acted in good faith. I will never deal with Miinto and will never recommend them to others.

Miserable company! It started out well. Great responsive customer service. Then I receive a translation DELAYED with a misspelling of my last name. I contacted them, and they corrected it, but misspelled the street address. Then, they corrected that too. Next this was that the document was rejected by the government because apparently the translation was inadequate. And then the major waste of time started. They keep emailing me and calling and messaging. Avoid them!!!!

What happened to the UPS? Zero stars!!! They were supposed to deliver a heavy item. On the day of delivery they messaged me that they were not able to deliver and I am supposed to pick it up at the UPS center. I paid for delivery, not a pick up!!!!

I posted this review, but Emma representative asked me to repost it on the French Trustpilot. Here it is
This is a review of my communication via chat with Emma customer service. I travel a lot, so before placing an order I had to make sure I’d be home on the day of delivery. I spoke with 2 different representatives on 2 different occasions who confirmed that delivery takes 3 to 5 days. Neither mentioned that they don’t deliver on weekends, in other words, neither mentioned it’s 3 to 5 business days not calendar days. I ordered the mattress on May 20th hoping to receive it between 23rd and 26th when I am in town. When I tracked delivery it says the delivery will occur on the 27th when I won’t be home and will be traveling again. I hope Emma will respond to this post before it is too late.
Edit in response to Emma- it is the French market. I live in Nice and the order number that I posted reflects it

This is a review of my communication via chat with Emma customer service. I travel a lot, so before placing an order I had to make sure I’d be home on the day of delivery. I spoke with 2 different representatives on 2 different occasions who confirmed that delivery takes 3 to 5 days. Neither mentioned that they don’t deliver on weekends, in other words, neither mentioned it’s 3 to 5 business days not calendar days. I ordered the mattress on May 20th hoping to receive it between 23rd and 26th when I am in town. When I tracked delivery it says the delivery will occur on the 27th when I won’t be home and will be traveling again. I hope Emma will respond to this post before it is too late.
Edit in response to Emma- it is the French market. I live in Nice and the order number that I posted reflects it

The worst backward service! This card should not be in business. Incompetent, unprofessional slow, the automated system is horrible

I have not had internet service for a week. Nobody cares. Spoke to multiple agents. Nothing! They don't care. Sosh is terrible!

My response to Sosh reply - I have been reaching out to Sosh 3 times every day with no resolution. 3 weeks without internet is not acceptable.

Part 1. The service was good, the bags got delivered as promised. However, I received an invoice with a hefty fee for exceeding the size allowance which was an absolute lie. The company refused to send me a proof or evidence of that being the case. At that point I wrote the first part of my review and immediately got a reply.

Part 2 - Thanks Darren for your prompt attention to the matter. I hope you will resolve the issue quickly. It is the way the customer service has handled the dispute was rude and unprofessional.

Part 3. Everything got resolved beautifully, above and beyond! Exemplary customer service from Darren who was able to fix the issue and restore the company name! I am very happy with the service, and the way the story ended. I can say highly recommend Send My Bag!

The worst company ever. They are inefficient, slow, don’t keep their promises, don’t respond to emails. Their product is also inferior.

Beware of this company! Horrible customer service. Also the mattress is exceptionally low quality. There was supposed to be 100 days guarantee on the mattress. I emailed the company and called numerous times. They bounced me from one representative to another, but never honored the warranty.
Looking at other reviews I am seeing that Emma team is thanking those who wrote 5 stars reviews, and is not even acknowledging the negative ones. That’s telling!!!

Edit - I received the reply below. I have about 35 emails to that address as well as FB messages, and absolutely nothing happened. Again, it proves how incredibly inept this company is

I bought a make up item online. It took almost three weeks to get delivered. The site promised free returns. I wasn't satisfied with the product. Return process was pretty horrible. For some reason they asked me to send pictures of what I was returning, then they sent me a UPS letter with the warning that their quality control will be inspecting an item before issuing a credit. I obviously had to open the item to determine the suitability. Very very odd! I will never deal with them in the future!