Christiane

They're thieves. Refused to grant the cashback they promised in Rakuten. Avoid.

Beware, real thieves. Refuse to apply then contract after luggage lost and sold their insurance with Vueling. I brought the matter to court. They will lose. Despicable company by revolut.
Edit: I see these people replied beneath to try giving a customer friendly image. Warning: as many people testified, if they reply here they never reply to emails. They do not even have a phone number to talk to. Do not be fooled.

Vueling lost my luggage.
Three weeks later, it is still not found.

Under EU law, I am entitled to compensation. However, Vueling refuses to pay or acknowledge the loss of my luggage, claiming that I have insurance covering the loss. Yet, European law clearly states that insurance applies after the airline’s liability. Vueling is fully aware of this.

Additionally, Vueling insists that they are still searching for the luggage, preventing the insurance from compensating me. This practice is illegal and will be reported to the relevant authorities.
As a bonus, Vueling says my luggage was being delivered to my address, but after I lost the whole day waiting, said it was a mistake. When you think they are allowed to fly planes, this is worrying.

Edit: DON'T BE FOOLED. I see Vueling's reply below. Thank you for telling me here on Trustpilot that I am entitled to a compensation and deying it outside Trustpilot. Again: Vueling denies compensation because I have an insurance. But insurance come AFTER Vueling's liability. Vueling must compensate regardless, by law (Montréal Convention). Additionally, insurance denies my claim because Vueling says they won't admit the loss and is still searching the luggage. Outstanding logic. Illegal behavior. Oh and by the way, I bought the insurance on Vueling website...The name is xcover.

Attention ne comptez pas sur gammvert.fr
J'ai commandé un sapin de Noël, commande payée puis validée avec email de confirmation. Juste avant livraison, coup de fil: "désolé on a vendu tous nos sapins on ne peut pas vous livrer." Pas d'excuses rien. Nuls de chez nuls.
À éviter absolument. Service client tout aussi déplorable. Des gens infects.